Sky+ box [email protected]

Just gone to use my Sky+ box this evening and noticed that it has:

1) Wiped all my programmes in the planner (It was 90% full)
and
2) Will now refuse to playback, record or live pause, displaying "SYSTEM
FAULT - Sky+ record and playback unavailable. Call 08705 800800 for
assistance"

Has this supposed new software update cabbaged my box? I have tried
rebooting the box and d/l new software but to no avail.

I had to pay £60 callout in November and had the box replaced as the modem
failed. (I had that box since Oct 2001).

I know the new box had a 3 month warranty, but I am now 2 weeks past that
date - TYPICAL?

Anyone think Sky will be lenient and send another engineer out gratis? No
way am I paying another £60 - especially if it's Sky's s/w update that
caused it!

Simon

"Simon Ough" wrote in message
...
Just gone to use my Sky+ box this evening and noticed that it has:

1) Wiped all my programmes in the planner (It was 90% full)
and
2) Will now refuse to playback, record or live pause, displaying "SYSTEM
FAULT - Sky+ record and playback unavailable. Call 08705 800800 for
assistance"

Sounds like your HDD is fecked - got a spare hard disk? Might be worth
installing and formatting that, see if it works!

Hellraiser............

"Hellraiser" wrote in message
...

Sounds like your HDD is fecked - got a spare hard disk? Might be worth
installing and formatting that, see if it works!

I ain't gonna go fiddling with things I know little about.

I'll call Sky tomorrow and if they don't waive the £60 callout they can kiss
£516 a year goodbye, especially as the 3 month warranty on the replacement
is only 2 weeks expired.

Simon

"Simon Ough" wrote in message
...
"Hellraiser" wrote in message
...

Sounds like your HDD is fecked - got a spare hard disk? Might be worth
installing and formatting that, see if it works!

I ain't gonna go fiddling with things I know little about.

I'll call Sky tomorrow and if they don't waive the £60 callout they can
kiss
£516 a year goodbye, especially as the 3 month warranty on the replacement
is only 2 weeks expired.

For the £60 callout, you could buy and fit a new 120gb hard disk giving you
lots more recording time

Have a look here, even if you don't do it, it's an interesting read:

http://www.hummer.co.uk/sky.htm

Hellraiser...........

Try doing a full system reset

Services then 4 -0-1 select
Option 7 Full system reset.
Worth a try if you lost everything anyway

Gordon

"Simon Ough" wrote in message
...
"Hellraiser" wrote in message
...

Sounds like your HDD is fecked - got a spare hard disk? Might be worth
installing and formatting that, see if it works!

I ain't gonna go fiddling with things I know little about.

I'll call Sky tomorrow and if they don't waive the £60 callout they can
kiss
£516 a year goodbye, especially as the 3 month warranty on the replacement
is only 2 weeks expired.

Simon

Simon Ough wrote:

Just gone to use my Sky+ box this evening and noticed that it has:

1) Wiped all my programmes in the planner (It was 90% full)
and
2) Will now refuse to playback, record or live pause,

The drive is probably dead, as mentioned. A full reset may awaken it
but I doubt it very much.


I had to pay £60 callout in November and had the box replaced as the modem
failed. (I had that box since Oct 2001).
I know the new box had a 3 month warranty, but I am now 2 weeks past that
date - TYPICAL?

Forget nebulous Sky warranty terms.
Inform Sky (or whoever you bought it from) in writing that the product
is clearly not of merchantable quality having broken down twice in x
months. Inform them that failing the rapid provision of a free
replacement box and a full credit for missed viewing you will see them
in court where you will be looking for a full refund of the purchase
price (which you can use to buy a new box, of course). Inform them
that you are well aware of the legal precedents for this and are sure
that they are too. Wish them a nice day.

If that fails then bung a new drive in yourself. They cost about £40
and fitting is easy.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

"Jomtien" wrote in message
...
Forget nebulous Sky warranty terms.
Inform Sky (or whoever you bought it from) in writing that the product
is clearly not of merchantable quality having broken down twice in x
months. Inform them that failing the rapid provision of a free
replacement box and a full credit for missed viewing you will see them
in court where you will be looking for a full refund of the purchase
price (which you can use to buy a new box, of course). Inform them
that you are well aware of the legal precedents for this and are sure
that they are too. Wish them a nice day.

I am afraid under the law by accepting the first repair, he has forgone the
"not fit for the purpose" get out, and will have to either accept anoter
repair, or possibly if Sky are nice (har, har) a voucher for a replacement.
if the box is outside the statutory 12 months, he can only get a free repair
if SKY are again, nice.
If the box was within the 12 months from purchase, why did he have to pay
for a repair anyway???

"Gordon Curry" wrote in message
news:[email protected]
Try doing a full system reset

Services then 4 -0-1 select
Option 7 Full system reset.
Worth a try if you lost everything anyway

Gordon

Just done that and it works again! ...for now anyway

Cheers!

Simon

Alan wrote:

I am afraid under the law by accepting the first repair, he has forgone the
"not fit for the purpose" get out, and will have to either accept anoter
repair, or possibly if Sky are nice (har, har) a voucher for a replacement.
if the box is outside the statutory 12 months, he can only get a free repair
if SKY are again, nice.

There is a well-documented case of someone who obtained a full refund
for his Sky+ and his lost viewing time/subs more than one year after
purchase and after more than one repair/replacement. He did this via
the "small claims" procedure.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

"Jomtien" wrote in message
...
Alan wrote:

I am afraid under the law by accepting the first repair, he has forgone
the
"not fit for the purpose" get out, and will have to either accept anoter
repair, or possibly if Sky are nice (har, har) a voucher for a
replacement.
if the box is outside the statutory 12 months, he can only get a free
repair
if SKY are again, nice.

There is a well-documented case of someone who obtained a full refund
for his Sky+ and his lost viewing time/subs more than one year after
purchase and after more than one repair/replacement. He did this via
the "small claims" procedure.

Yes, that is different from obtaining full refund for the box outside the
statutory guarantee period and/or after accepting a repair.
What the small claims court can do is recompense you for the "lost" viewing
time which you have paid for and some compensatory sum over that.