FTV card ends Jan?

If you order a replacement card (as opposed to a new card) and it
doesn't work immediately when it arrives then it is surely faulty.
They are despatched pre-activated. I doubt that any amount of on-air
signalling will get such a card to work.

Well, they are sending me a replacement card and they told me that I
have to call them when I get it to activate it (I asked the person
twice to be sure)

(Claudio Potenza) wrote in message . com...
If you order a replacement card (as opposed to a new card) and it
doesn't work immediately when it arrives then it is surely faulty.
They are despatched pre-activated. I doubt that any amount of on-air
signalling will get such a card to work.

Well, they are sending me a replacement card and they told me that I
have to call them when I get it to activate it (I asked the person
twice to be sure)

My replacement card finally arrived today and it didn't need any
activation after all.
One really wonder how can the call center people be so clueless...

Martin Pickering writes:

If necessary, quote the "Consumer Protection (Distance Selling)
Regulations 2000" which gives you 7 days to return your purchase for
a refund (a bit late now)

In fact the regulations you mentioned are even better than that: it's
actually 7 *working* days from the time of delivery.

Geoff

Jomtien writes:

Walt Davidson wrote:

If they can demonstrate that it *does* work, and that the fault is in
your equipment, they are not liable to issue any refund.

2) The onus of proof is on them.

I believe this is true for the first 6 months, but after that the onus
of proof is then on the *purchasor* to prove that something is wrong.

Geoff

Geoff Rimmer wrote:

2) The onus of proof is on them.

I believe this is true for the first 6 months, but after that the onus
of proof is then on the *purchasor* to prove that something is wrong.

Indeed. This card is less than 6 months old, AFAIK.

--
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----
Only the truth as I see it.
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