FTV card ends Jan?

Jomtien wrote:

Colin wrote:

I have left the card in the box switched on BBC1 for 2 weeks.
I have tried other FTV and subscription cards in the box (Pana) which
work OK.
I have also left the card in another box (Amstrad) for a week and it
still did not get 'the signal'.

This is probably where you went wrong. Once you have requested
activation you MUST leave the card in the right box without removing
it or switching the box off until the card is activated. Putting the
card in the wrong box is guaranteed to prevent activation.

Stick it in and leave it alone.

Err how long for ?

Is 3 weeks long enough ? only then did I try other things !

BTW the other two cards I ordered both worked immediately (not even in
the correct boxes)
Regards

Colin.

On 7 Feb 2004 23:46:26 -0800, (Claudio Potenza) wrote:

And when I asked how could I have my money back they told me that the
card is non-refundable...

This is incorrect & would actually be illegal for them to refuse a refund if you
return the card to them. Just mention the Sale & Goods Act & being fit for
purpose.

--
Nigel Barker
Live from the sunny Cote d'Azur

In message , Charles Ellson
writes
It did when BSkyB ran the FTV card service!, but when the contract was
moved to BT Contract Services, modem initialisation wasn't part of their
original contract with the BBC. So it didn't work!.

It did with both of my boxes.

It worked fine, once it got altered - but for the first few months after
BT Contract Services took over it wasn't possible.
--

Nigel.

/------------------------------------------------------------\
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| Lower Pilsley | Website : http://www.lpilsley.co.uk |
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On Sun, 08 Feb 2004 13:19:55 +0000, Walt Davidson
wrote:

On Sun, 08 Feb 2004 09:20:21 GMT, Nigel Barker wrote:

On 7 Feb 2004 23:46:26 -0800, (Claudio Potenza) wrote:

And when I asked how could I have my money back they told me that the
card is non-refundable...

This is incorrect & would actually be illegal for them to refuse a refund if you
return the card to them. Just mention the Sale & Goods Act & being fit for
purpose.

They will probably tell you "the card remains their property at all
times", like the Sky card, so they haven't actually sold anything to
you!

In which case you can fall back on the Supply of Goods and Services
Act.

http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm

--
QrizB

"On second thought, let's not go to Z'Ha'Dum. It is a silly place."

On Sun, 08 Feb 2004 14:08:49 GMT, (QrizB) wrote:

On Sun, 08 Feb 2004 13:19:55 +0000, Walt Davidson
wrote:

On Sun, 08 Feb 2004 09:20:21 GMT, Nigel Barker wrote:

On 7 Feb 2004 23:46:26 -0800, (Claudio Potenza) wrote:

And when I asked how could I have my money back they told me that the
card is non-refundable...

This is incorrect & would actually be illegal for them to refuse a refund if you
return the card to them. Just mention the Sale & Goods Act & being fit for
purpose.

They will probably tell you "the card remains their property at all
times", like the Sky card, so they haven't actually sold anything to
you!

In which case you can fall back on the Supply of Goods and Services
Act.

http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm

Better off complaining to your credit card issuer that you
have bought something defective and the supplier refused
to do anything about it. That usually concentrates the
mind of the supplier as it costs them.
--
Jim Watt http://www.gibnet.com

In article , Walt Davidson
wrote:

On Sun, 08 Feb 2004 09:20:21 GMT, Nigel Barker wrote:

On 7 Feb 2004 23:46:26 -0800, (Claudio Potenza) wrote:

And when I asked how could I have my money back they told me that the
card is non-refundable...

This is incorrect & would actually be illegal for them to refuse a refund if
you
return the card to them. Just mention the Sale & Goods Act & being fit for
purpose.

They will probably tell you "the card remains their property at all
times", like the Sky card, so they haven't actually sold anything to
you!

Under the "Consumer Protection (Distance Selling) Regulations 2000" you
could have returned it for a refund within 7 days of receipt.

You haven't mentioned the make, model or EPG software version. Make
sure the software really is the latest. I know you keep on "downloading
it" but is it actually installing the latest?

It does seem likely that your card is faulty so send it back by
Recorded Delivery and ask for a replacement.

If the replacement card doesn't fix the problem after they've activated
it, then it's more likely that your receiver is faulty.

Colin wrote:

Stick it in and leave it alone.

Err how long for ?

Is 3 weeks long enough ? only then did I try other things !

How many times did you request activation during that time?


BTW the other two cards I ordered both worked immediately (not even in
the correct boxes)

They were replacement cards. These come pre-activated.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Claudio Potenza wrote:

The sixth time they asked me to reset the box (never mind that I told
them that I already done the reset).

From what you describe the card is simply faulty. I have always found
them to be very quick to send out replacements for faulty cards.


And when I asked how could I have my money back they told me that the
card is non-refundable...

This is nonsense of course and quite illegal to boot under the
distance selling regulations and other UK legislation.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Walt Davidson wrote:

This is incorrect & would actually be illegal for them to refuse a refund if you
return the card to them. Just mention the Sale & Goods Act & being fit for
purpose.

They will probably tell you "the card remains their property at all
times", like the Sky card, so they haven't actually sold anything to
you!

They have indeed sold the service of viewing. As it has not been
provided they must refund the money.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Walt Davidson wrote:

If they can demonstrate that it *does* work, and that the fault is in
your equipment, they are not liable to issue any refund.

1) They could not demonstrate this.
2) The onus of proof is on them.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)