BT Sport

It would be interesting though, to know if the effect occurs on other
streaming video with a similar bandwidth.
I'm sure you would be within your rights to get some compensation if they
cannot get it to work reliably after selling it to you as that implies they
think it should.
Are you saying that the internet streaming was better with Demon?
I also would make the comment that from what I hear, the email mess up at
Demon has had people leaving in large numbers. Shoot in the foot time. It
costs little to provide customers with email, they could simply buy in a
rebadged version of google or whatever.
Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"Norman Wells" wrote in message
...
"Yellow" wrote in message
T...
In article , says...

Having just moved to BT because Demon my erstwhile ISP decided to drop
its email
service as part of an 'upgrade', I've now got BT Sport, only it's
totally
unwatchable because there's a stuttttter every few seconds whenever I
watch it.

My friend Google seems to think it's a common problem, but no-one has
much idea how
to fix it, at least not as far as I'm concerned.

I was just wondering if anyone here has got it to work properly? Is
there a cure,
or have we all been duped by BT marketing?

What did BT say when you spoke to them about it?

Nothing yet because I haven't so far thought it worthwhile to spend 3
hours hanging on the phone to someone in India who won't have a clue and
will suggest futile, simplistic measures like resetting the BT hub and
rebooting the computer that I've already tried.

You know the score.

Well, if other streaming works then I think maybe not.

If it was everything then there are other issues. sometimes some new
software can max out the system in little chunks making the effect
mentioned, but since he says they all work fine, then I suppose it has to be
communications with the bt servers only. Not having bt sport, I don't know
if any special software runs to watch this content, but that is another
angle to pursue if it does.
Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"Ken" wrote in message
t...
In article , says...
I was just wondering if anyone here has got it to work properly?


I I have BT sport HD as an add on to my BT Vision package, 2 neighbours
here in OAPland have stand alone BT sport which I installed for them.

Both neighbours report that it works perfectly, I have never seen a
stutter or glitch on any of the streaming channels.

A while back I tried watching one BT HD stream while recording another
on BT Vision, simultaneously playing 2 BBC iPlayer HD streams, one on my
Freesat box and another on the TV, at the same time my nephew played PS3
Gran Turismo online, also a download speed test was run on the PC.
It all worked fine, and the multi streaming didn't affect the PC
connection speed, as it shouldn't.

I would say your stuttering is caused by a line problem..

In article , Martin
wrote:
On Sun, 18 Sep 2016 09:43:09 +0100, charles
wrote:

In article , Norman Wells
wrote:
"Yellow" wrote in message
T...
In article ,
says...

Having just moved to BT because Demon my erstwhile ISP decided to
drop its email service as part of an 'upgrade', I've now got BT
Sport, only it's totally unwatchable because there's a stuttttter
every few seconds whenever I watch it.

My friend Google seems to think it's a common problem, but no-one
has much idea how to fix it, at least not as far as I'm concerned.

I was just wondering if anyone here has got it to work properly?
Is there a cure, or have we all been duped by BT marketing?

What did BT say when you spoke to them about it?

Nothing yet because I haven't so far thought it worthwhile to spend 3
hours hanging on the phone to someone in India who won't have a clue
and will suggest futile, simplistic measures like resetting the BT hub
and rebooting the computer that I've already tried.

What you don't realise is that this solution will help the vast majority
of callers. It's not the fault of the lad answering the phone that his
superiors don't employ suitable people to deal with the specialist
callers.

People who have worked on Help Desks say that they are provided with
something like a FAQ - a set of common questions with answers, plus
excuses if they don't have an answer. Good ones refer you to an expert in
the company if they can't solve a problem.

that assumes the firm employs some experts. When my internet was throuh
Demon, I had a somewhat obscure problem and I got passed on to a very
knowledgeable lady. Problem was solved. I can't remember the details.

--
from KT24 in Surrey, England

On 17/09/16 21:50, Norman Wells wrote:
Having just moved to BT because Demon my erstwhile ISP decided to drop
its email service as part of an 'upgrade'

Interestingly, that move to ditching email services has also been done
by O2.

Although the ISPs spin it as "no one uses ISP email anymore", from my
experience a clear number of non-webmail conversant folks still do.

Perhaps they were more fed-up with the number of times their customer's
virused machines threw the entire ISP email domain onto global SPAM
blocking lists, and they needed to kill the related complaints?

I'm plagued by relatives resigning from otherwise their stable services
and joining Talk Talk. Grrrr... I could have found them an email host.

, I've now got BT Sport, only
it's totally unwatchable because there's a stuttttter every few seconds
whenever I watch it.


Does BT Sport specifically use multicast streams? What's your router and
playback equipment?

Is the following any use?
https://community.bt.com/t5/YouView-...s/td-p/1154880

"One way (of testing) would be to attach a laptop to the BT Homehub and
use a program called VLC to "Open Network Stream" on the "Test Channel"
multicast stream (rtp://234.81.130.4:5802)"

--
Adrian C

"Brian Gaff" wrote in message
...

Are you saying that the internet streaming was better with Demon?

It was fine on Demon for iPlayer and the like even though I was only getting 11 or
12 meg down whereas with BT I now get 17.5. I was told the other day that was
something to do with Demon not using BT's fibre to the cabinet technology but using
good old copper wires still. I'm within 60 yards or so of the cabinet but a mile
from the exchange, which makes that plausible. I didn't of course have BT Sport
with Demon, so I don't have anything to compare the current service with.

I also would make the comment that from what I hear, the email mess up at Demon
has had people leaving in large numbers. Shoot in the foot time. It costs little
to provide customers with email, they could simply buy in a rebadged version of
google or whatever.

I don't think Demon is interested in the slightest in domestic customers. All their
focus is now on business users and on just providing the pipe, not any services.
Two years ago, just one month after I'd agreed an upgrade to a 2 year Business Lite+
contract with them, having specifically confirmed by phone that I would have access
to their news server, they pulled that, which entailed them in a trip to the
ombudsman, and now they've pulled mail as well which for many will be the final
straw.

But it would be a mistake to think they care.

"Brian Gaff" wrote in message
...
Well, if other streaming works then I think maybe not.

If it was everything then there are other issues. sometimes some new software can
max out the system in little chunks making the effect mentioned, but since he says
they all work fine, then I suppose it has to be communications with the bt servers
only. Not having bt sport, I don't know if any special software runs to watch this
content, but that is another angle to pursue if it does.

I've looked online and there seem to be many people complaining about the stuttering
and blaming it on all sorts of things, especially Flash which it apparently uses,
but the majority of complaints are, as usual whenever you look, two or three years
old and I would have thought any problems would have been sorted ages ago. That's
why I was asking here whether it was a current problem and if there is a solution
what it is. If it really has been going on for years with no solution, it's
outrageous, and deception marketing. They're selling something that isn't fit for
purpose.

In case it helps, I'm just watching it via their website sport.bt.com and signing in
there with my BT password. I get the same problem on two computers, one running
Vista SP2 (yes, I know!), but the other one running Windows 10 with 8Gb of RAM which
surely ought to be enough.

"charles" wrote in message
...
In article , Norman Wells
wrote:
"Yellow" wrote in message
T...
In article , says...

Having just moved to BT because Demon my erstwhile ISP decided to drop
its email service as part of an 'upgrade', I've now got BT Sport, only
it's totally unwatchable because there's a stuttttter every few
seconds whenever I watch it.

My friend Google seems to think it's a common problem, but no-one has
much idea how to fix it, at least not as far as I'm concerned.

I was just wondering if anyone here has got it to work properly? Is
there a cure, or have we all been duped by BT marketing?

What did BT say when you spoke to them about it?

Nothing yet because I haven't so far thought it worthwhile to spend 3
hours hanging on the phone to someone in India who won't have a clue and
will suggest futile, simplistic measures like resetting the BT hub and
rebooting the computer that I've already tried.

What you don't realise is that this solution will help the vast majority of
callers. It's not the fault of the lad answering the phone that his
superiors don't employ suitable people to deal with the specialist callers.

BT is a big organisation. It has loads of cash. It's incredible that I can have
the same problem that's been discussed on various forums for 4 or 5 years to which
there doesn't appear to be a ready solution. That's why I was asking here whether
it's still an ongoing issue and whether I was missing something obvious.

On 17/09/16 21:50, Norman Wells wrote:
Having just moved to BT because Demon my erstwhile ISP decided to drop
its email service as part of an 'upgrade', I've now got BT Sport, only
it's totally unwatchable because there's a stuttttter every few seconds
whenever I watch it.

My friend Google seems to think it's a common problem, but no-one has
much idea how to fix it, at least not as far as I'm concerned.

I was just wondering if anyone here has got it to work properly? Is
there a cure, or have we all been duped by BT marketing?


I'm with Plusnet but do not use the PN supplied fibre kit and have no
problems. Most people seem to have problems because of using wifi, home
plugs, or a router with a difficult multicast setup, whereas I use an
ethernet cable from a "plug and go" TP-Link W9980. I'm on a 55/10
connection (at 51/9.5).

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

"Adrian Caspersz" wrote in message
...
On 17/09/16 21:50, Norman Wells wrote:
Having just moved to BT because Demon my erstwhile ISP decided to drop
its email service as part of an 'upgrade'

Interestingly, that move to ditching email services has also been done by O2.

Although the ISPs spin it as "no one uses ISP email anymore", from my experience a
clear number of non-webmail conversant folks still do.

It was really the only way early on. I started with Demon in 1996, which pre-dates
even Google by 2 years. Yahoo had been going all of a year by then, but without
foresight, it seemed the best option to go with the ISP. There was no reason not
to, particularly if you'd got a nice, memorable domain with them.

Then, 20 years on, you find you have hundreds of contacts you'd have to inform, and
remind, if you change, and scores of banks, building societies, companies etc you've
registered with who won't let you change your email address unless you provide proof
of who you are etc etc. And you have to learn a new system and you think it would
be better if you set up your own domain name instead and had email addresses that
would not be dependent on anyone else, so you do that, but then you've got to learn
all about how to set up email accounts and whether they're different from mailboxes
or forwarding addresses and how many your cheap registrar will allow to have of each
and how much it costs to upgrade to something that will work for two different users
on two different computers even if you can penetrate the jargon-filled pages that
assume you know all you're trying to learn already, and you've only got a few days
to sort everything out because ******* Demon are going to pull the plug by the 20th
but you're away on holiday for two weeks, and the accounts you set up don't work
because you don't know the numbers of the ports you have to use or whether your
server requires authentication or uses SSL or whether your password needs encrypting
and if so by what strange set of letters you're given a choice between, and you
don't have any idea whether what you're being asked about is IMAP or POP, 3 or
otherwise, and why on earth it matters.

It's all a bit stressful.

Perhaps they were more fed-up with the number of times their customer's virused
machines threw the entire ISP email domain onto global SPAM blocking lists, and
they needed to kill the related complaints?

I'm plagued by relatives resigning from otherwise their stable services and
joining Talk Talk. Grrrr... I could have found them an email host.

, I've now got BT Sport, only
it's totally unwatchable because there's a stuttttter every few seconds
whenever I watch it.


Does BT Sport specifically use multicast streams? What's your router and playback
equipment?

I've no idea of the technicalities. I'm just trying to watch it online by going to
their website and logging in. I've been give a BT Hub4 which connects wirelessly to
a desktop and a laptop computer. Interestingly, for some unknown reason, the
desktop can only connect to the internet if I use a wireless dongle. It does not if
I wire it directly to the Hub.

Is the following any use?
https://community.bt.com/t5/YouView-...s/td-p/1154880

"One way (of testing) would be to attach a laptop to the BT Homehub and use a
program called VLC to "Open Network Stream" on the "Test Channel" multicast stream
(rtp://234.81.130.4:5802)"

The laptop connects automatically and wirelessly to the Hub4, but I'm not using a
YouView box, just trying to view it on the computer screen. I do have a Now TV box,
but I don't think there's a BT Sport app for that so I wouldn't know how to view it
via that. Attaching the laptop to the TV via an HDMI lead doesn't help. That just
sends whatever is on the laptop screen, stutter and all, to the TV.

In article , Norman Wells
wrote:
"Brian Gaff" wrote in message
...

Are you saying that the internet streaming was better with Demon?

It was fine on Demon for iPlayer and the like even though I was only
getting 11 or 12 meg down whereas with BT I now get 17.5. I was told
the other day that was something to do with Demon not using BT's fibre
to the cabinet technology but using good old copper wires still. I'm
within 60 yards or so of the cabinet but a mile from the exchange, which
makes that plausible. I didn't of course have BT Sport with Demon, so I
don't have anything to compare the current service with.

Demon never offered FTTC despite many cutomers asking for it. On the other
hand, this service is now avaialble under the Vodafone banner!

I also would make the comment that from what I hear, the email mess up
at Demon has had people leaving in large numbers. Shoot in the foot
time. It costs little to provide customers with email, they could
simply buy in a rebadged version of google or whatever.

I don't think Demon is interested in the slightest in domestic customers.

Demon are no longer the Demon we knew. they were taken over by Vodafone

All their focus is now on business users and on just providing the
pipe, not any services. Two years ago, just one month after I'd agreed
an upgrade to a 2 year Business Lite+ contract with them, having
specifically confirmed by phone that I would have access to their news
server, they pulled that, which entailed them in a trip to the
ombudsman, and now they've pulled mail as well which for many will be the
final straw.

But it would be a mistake to think they care.

--
from KT24 in Surrey, England