Sky wireless connector

My very recently installed Sky wireless connector keeps losing the signal
from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV. This sort of thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very little telly, the
wife wants this thing, not me.
I rang Sky for help and was talked through everything. All is set up
correctly.
I noticed that I'm getting 41% signal strength from the Superhub and rang
Virgin Media who showed me how to change the channels. I changed all 13 of
them, no improvement.
Rang Virgin Media again and said it must be the Superhub that was at fault.
They won't change it unless I test it on another wireless device which I do
not have.
The distance between the Superhub and the Sky connector is about 15' and
through one single brick wall.
Surely I should be getting more than 41% signal??

Should have mentioned that I found some website that gave my Superhub 3.5
down on wireless even though I get 54 down on my wired connection to
computer.
A wired connection to the Sky wireless connection is not practical.



"Mr Pounder" wrote in message
...
My very recently installed Sky wireless connector keeps losing the signal
from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV. This sort of thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very little telly, the
wife wants this thing, not me.
I rang Sky for help and was talked through everything. All is set up
correctly.
I noticed that I'm getting 41% signal strength from the Superhub and rang
Virgin Media who showed me how to change the channels. I changed all 13 of
them, no improvement.
Rang Virgin Media again and said it must be the Superhub that was at
fault. They won't change it unless I test it on another wireless device
which I do not have.
The distance between the Superhub and the Sky connector is about 15' and
through one single brick wall.
Surely I should be getting more than 41% signal??

"Mr Pounder" wrote in
message ...
Should have mentioned that I found some website that gave
my Superhub 3.5 down on wireless even though I get 54 down
on my wired connection to computer.
A wired connection to the Sky wireless connection is not
practical.



"Mr Pounder" wrote in
message ...
My very recently installed Sky wireless connector keeps
losing the signal from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV.
This sort of thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very
little telly, the wife wants this thing, not me.
I rang Sky for help and was talked through everything.
All is set up correctly.
I noticed that I'm getting 41% signal strength from the
Superhub and rang Virgin Media who showed me how to
change the channels. I changed all 13 of them, no
improvement.
Rang Virgin Media again and said it must be the Superhub
that was at fault. They won't change it unless I test it
on another wireless device which I do not have.
The distance between the Superhub and the Sky connector
is about 15' and through one single brick wall.
Surely I should be getting more than 41% signal??







The SuperHub is notorious for both unreliability and poor
coverage on Wi-Fi.

You should try moving the receiving box around to peak the
signal - you may have to have it vertical - and then do the
same with the SuperHub although that stays vertical.

Other than that a wireless repeater (plugs in to a mains
socket 'en route') is your only possible solution but make
sure it handles 802.11n otherwise you may find the data too
slow.

If you have an Android smartphone download something called
Wi-fi Analyser which will show you what other wi-fi there is
around you. The most commonly used channels are 6 and 11
followed by 1 and 13, so why VM told you to move to 13
baffles me. Try 3-5 or 8 or 9.


--
Woody

harrogate three at ntlworld dot com

Yes its normally interference that clobbers the signal, and to be honest it
will probably not matter whos router you use, this will still have issues.


I'd not go the through te mains route as the next thing that will happen is
the elderly bloke who listens to am radio will complain about total
obliteration of the bands.


I have never had satisfactory streaming of video content over wireless here,
I've put in wires everywhere now, and no issues of course, apart from
buffering due to net congestion outside of Virgins control.
I assume Sky are not doing anything different to the bbc.
Brian

--
From the Sofa of Brian Gaff Reply address is active
"Woody" wrote in message
...
"Mr Pounder" wrote in message
...
Should have mentioned that I found some website that gave my Superhub 3.5
down on wireless even though I get 54 down on my wired connection to
computer.
A wired connection to the Sky wireless connection is not practical.



"Mr Pounder" wrote in message
...
My very recently installed Sky wireless connector keeps losing the
signal from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV. This sort of
thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very little telly, the
wife wants this thing, not me.
I rang Sky for help and was talked through everything. All is set up
correctly.
I noticed that I'm getting 41% signal strength from the Superhub and
rang Virgin Media who showed me how to change the channels. I changed
all 13 of them, no improvement.
Rang Virgin Media again and said it must be the Superhub that was at
fault. They won't change it unless I test it on another wireless device
which I do not have.
The distance between the Superhub and the Sky connector is about 15' and
through one single brick wall.
Surely I should be getting more than 41% signal??







The SuperHub is notorious for both unreliability and poor coverage on
Wi-Fi.

You should try moving the receiving box around to peak the signal - you
may have to have it vertical - and then do the same with the SuperHub
although that stays vertical.

Other than that a wireless repeater (plugs in to a mains socket 'en
route') is your only possible solution but make sure it handles 802.11n
otherwise you may find the data too slow.

If you have an Android smartphone download something called Wi-fi Analyser
which will show you what other wi-fi there is around you. The most
commonly used channels are 6 and 11 followed by 1 and 13, so why VM told
you to move to 13 baffles me. Try 3-5 or 8 or 9.


--
Woody

harrogate three at ntlworld dot com

"Brian Gaff" wrote in message
...
Yes its normally interference that clobbers the signal,
and to be honest it will probably not matter whos router
you use, this will still have issues.


I'd not go the through te mains route as the next thing
that will happen is the elderly bloke who listens to am
radio will complain about total obliteration of the bands.


Actually Brian I wasn't meaning the mains route, rather the
device that plugs in and just receives and retransmits the
signal between router and outstation. Thankfully they don't
cause RFI but they do halve the data rate so hence my
comment about being 802.11n compatible.


--
Woody

harrogate three at ntlworld dot com

On Sat, 5 Jul 2014 11:50:40 +0100, "Mr Pounder"
wrote:

My very recently installed Sky wireless connector keeps losing the signal
from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV. This sort of thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very little telly, the
wife wants this thing, not me.
I rang Sky for help and was talked through everything. All is set up
correctly.
I noticed that I'm getting 41% signal strength from the Superhub and rang
Virgin Media who showed me how to change the channels. I changed all 13 of
them, no improvement.
Rang Virgin Media again and said it must be the Superhub that was at fault.
They won't change it unless I test it on another wireless device which I do
not have.
The distance between the Superhub and the Sky connector is about 15' and
through one single brick wall.
Surely I should be getting more than 41% signal??

You could try limiting the wireless connection rate in the Superhub's
setup pages to 150Mb/s rather than 300. Some devices are a bit
unreliable when connecting at 300.

Rod.

On Sat, 5 Jul 2014 13:06:07 +0100, "Brian Gaff"
wrote:

Yes its normally interference that clobbers the signal, and to be honest it
will probably not matter whos router you use, this will still have issues.


I'd not go the through te mains route as the next thing that will happen is
the elderly bloke who listens to am radio will complain about total
obliteration of the bands.

Woody wasn't referring to PLT, just a WiFi repeater built into a
wallwart for the convenience of power supply (saves a trailing DC cord
from a seperate wallwart psu - if you need to use a mains extension
cable to better site the WiFi repeater, that's very little worse than
relying on a dc lead of limited length - you'll suffer a trailing lead
of some sort in either case).



I have never had satisfactory streaming of video content over wireless here,
I've put in wires everywhere now, and no issues of course, apart from
buffering due to net congestion outside of Virgins control.
I assume Sky are not doing anything different to the bbc.

Standard WiFi at 54Mbps doesn't give you much more than just over
half that speed in practice. IIRC, Freeview HD uses a bit rate that
maxes out at a poxy 9Mbps, about a 5th of the 54Mbps WiFi rate, so you
might be forgiven for thinking WiFi has ample reserve.

Unfortunately, even under good signal strength conditions, the rate
can still go up and down faster than whore's drawers. You definitely
need to use a larger buffer to smooth out these speed variations on
WiFi connections.
--
J B Good

"Woody" wrote in message
...
"Mr Pounder" wrote in message
...
Should have mentioned that I found some website that gave my Superhub 3.5
down on wireless even though I get 54 down on my wired connection to
computer.
A wired connection to the Sky wireless connection is not practical.



"Mr Pounder" wrote in message
...
My very recently installed Sky wireless connector keeps losing the
signal from the Virgin Media Superhub.
This is the free box that Sky supply for catch up TV. This sort of
thing:
http://www.sky.com/shop/tv/on-demand-connector/
I'm not much good at this sort of thing and watch very little telly, the
wife wants this thing, not me.
I rang Sky for help and was talked through everything. All is set up
correctly.
I noticed that I'm getting 41% signal strength from the Superhub and
rang Virgin Media who showed me how to change the channels. I changed
all 13 of them, no improvement.
Rang Virgin Media again and said it must be the Superhub that was at
fault. They won't change it unless I test it on another wireless device
which I do not have.
The distance between the Superhub and the Sky connector is about 15' and
through one single brick wall.
Surely I should be getting more than 41% signal??







The SuperHub is notorious for both unreliability and poor coverage on
Wi-Fi.

You should try moving the receiving box around to peak the signal - you
may have to have it vertical - and then do the same with the SuperHub
although that stays vertical.

Other than that a wireless repeater (plugs in to a mains socket 'en
route') is your only possible solution but make sure it handles 802.11n
otherwise you may find the data too slow.

If you have an Android smartphone download something called Wi-fi Analyser
which will show you what other wi-fi there is around you. The most
commonly used channels are 6 and 11 followed by 1 and 13, so why VM told
you to move to 13 baffles me. Try 3-5 or 8 or 9.

I did not know that it was a lump of junk.
I actually tried all 13 channels, there was no improvement.
I've blagged Sky into sending me a new connector. If this is no good I will
kick up a right stink with Virgin Media and get them to send me something
that works - for free. They can't blame the Sky connector for the problem.
I'm not asking a lot for the signal to work in a distance of 15' and I've
been with them since the old SurfUnlimited days. Well, you know what I mean.
I've no posh phones; I have always disliked mobile phones.
Thanks for the help and thanks to everybody else who replied.

Woody wrote:

If you have an Android smartphone download something called
Wi-fi Analyser which will show you what other wi-fi there is
around you. The most commonly used channels are 6 and 11
followed by 1 and 13, so why VM told you to move to 13
baffles me.

Really ? I've never seen anything other than my own devices using Ch 13.
Someone told me it is not permitted to be used for WiFi in the UK, (but
fine in the rest of Europe) No idea if that's true or not ?



--
Mark
Please replace invalid and invalid with gmx and net to reply.

On 05/07/2014 20:00, Mark Carver wrote:
Woody wrote:

If you have an Android smartphone download something called
Wi-fi Analyser which will show you what other wi-fi there is
around you. The most commonly used channels are 6 and 11
followed by 1 and 13, so why VM told you to move to 13
baffles me.

Really ? I've never seen anything other than my own devices using Ch 13.
Someone told me it is not permitted to be used for WiFi in the UK, (but
fine in the rest of Europe) No idea if that's true or not ?

I read an opinion a few months back that 12 and 13 were solely available
to 11n. I didn't check it out. But it could be true because my 11g
router only covers 1 to 11.

Jim