Panasonic TV fault today

Andrew Gabriel wrote:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
Had a call from the parents saying their Panasonic Viera TV has
developed a fault. After about 10 minutes, it flips to saying
"No service", which is what would normally happen if you pull
out the aerial. However, another digital TV shows the aerial
signal is fine. Once it's gone "No service", it stays there
until you change channel, and you can then change back immediately
and the original channel is working again. It's 3 years into a
5 year guarantee, so I wasn't too worried.

This evening, I've just turned on my TV, which is an identical
model, same age, but different area of the country and transmitter.
Exactly the same fault.

Could it be that Panasonic have downloaded some buggy new firmware
to their TV's?

OK, looks like this is a widespread problem, but possibly only
with a few Panasonic models. Reset/retune makes no difference.
The consensus seems to be it's more likely to be a change the
BBC did yesterday than it is to be a buggy firmware update.
I emailed BBC transmitter engineering...

Got a reply today saying they believe the technical fault
has been resolved. Doesn't say anything about what the
fault was.

I haven't seen the problem since others here also reported
it had gone.

Spoke too soon, fault is back again tonight, possibly worse than
before. Goes to "No service" after probably only 5 minutes,
whereas before it was nearer 10-15 minutes. Noticed it on
BBC News, BBC1, and BBC2. This is first time I've watched TV since
Saturday, so not sure when the fault reappeared.

Same here

On 27/08/2012 21:42, Andrew Gabriel wrote:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
Had a call from the parents saying their Panasonic Viera TV has
developed a fault. After about 10 minutes, it flips to saying
"No service", which is what would normally happen if you pull
out the aerial. However, another digital TV shows the aerial
signal is fine. Once it's gone "No service", it stays there
until you change channel, and you can then change back immediately
and the original channel is working again. It's 3 years into a
5 year guarantee, so I wasn't too worried.

This evening, I've just turned on my TV, which is an identical
model, same age, but different area of the country and transmitter.
Exactly the same fault.

Could it be that Panasonic have downloaded some buggy new firmware
to their TV's?

OK, looks like this is a widespread problem, but possibly only
with a few Panasonic models. Reset/retune makes no difference.
The consensus seems to be it's more likely to be a change the
BBC did yesterday than it is to be a buggy firmware update.
I emailed BBC transmitter engineering...

Got a reply today saying they believe the technical fault
has been resolved. Doesn't say anything about what the
fault was.

I haven't seen the problem since others here also reported
it had gone.

Spoke too soon, fault is back again tonight, possibly worse than
before. Goes to "No service" after probably only 5 minutes,
whereas before it was nearer 10-15 minutes. Noticed it on
BBC News, BBC1, and BBC2. This is first time I've watched TV since
Saturday, so not sure when the fault reappeared.

Had same problem (Heathfield transmitter) last night. eventually changed
to HD and no more loss of signal. A seemingly old message on screen last
night and this morning saying 27/06/2012 you may need to retune.
Derek

On Monday, 27 August 2012 21:42:51 UTC+1, Andrew Gabriel wrote:
In article ,

(Andrew Gabriel) writes:

In article ,

(Andrew Gabriel) writes:

In article ,

(Andrew Gabriel) writes:

Had a call from the parents saying their Panasonic Viera TV has

developed a fault. After about 10 minutes, it flips to saying

"No service", which is what would normally happen if you pull

out the aerial. However, another digital TV shows the aerial

signal is fine. Once it's gone "No service", it stays there

until you change channel, and you can then change back immediately

and the original channel is working again. It's 3 years into a

5 year guarantee, so I wasn't too worried.



This evening, I've just turned on my TV, which is an identical

model, same age, but different area of the country and transmitter.

Exactly the same fault.



Could it be that Panasonic have downloaded some buggy new firmware

to their TV's?



OK, looks like this is a widespread problem, but possibly only

with a few Panasonic models. Reset/retune makes no difference.

The consensus seems to be it's more likely to be a change the

BBC did yesterday than it is to be a buggy firmware update.

I emailed BBC transmitter engineering...



Got a reply today saying they believe the technical fault

has been resolved. Doesn't say anything about what the

fault was.



I haven't seen the problem since others here also reported

it had gone.



Spoke too soon, fault is back again tonight, possibly worse than

before. Goes to "No service" after probably only 5 minutes,

whereas before it was nearer 10-15 minutes. Noticed it on

BBC News, BBC1, and BBC2. This is first time I've watched TV since

Saturday, so not sure when the fault reappeared.



--

Andrew Gabriel

[email address is not usable -- followup in the newsgroup]

Panasonic L26X10B (Purchased June 2009) model here with 1.009 software.

Same fault same symptoms on BBC channels. I've tried numerous retunes to no avail.

In article ,
writes:
On Monday, 27 August 2012 21:42:51 UTC+1, Andrew Gabriel wrote:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
In article ,
(Andrew Gabriel) writes:
Had a call from the parents saying their Panasonic Viera TV has
developed a fault. After about 10 minutes, it flips to saying
"No service", which is what would normally happen if you pull
out the aerial. However, another digital TV shows the aerial
signal is fine. Once it's gone "No service", it stays there
until you change channel, and you can then change back immediately
and the original channel is working again. It's 3 years into a
5 year guarantee, so I wasn't too worried.

This evening, I've just turned on my TV, which is an identical
model, same age, but different area of the country and transmitter.
Exactly the same fault.

Could it be that Panasonic have downloaded some buggy new firmware
to their TV's?

OK, looks like this is a widespread problem, but possibly only
with a few Panasonic models. Reset/retune makes no difference.
The consensus seems to be it's more likely to be a change the
BBC did yesterday than it is to be a buggy firmware update.
I emailed BBC transmitter engineering...

Got a reply today saying they believe the technical fault
has been resolved. Doesn't say anything about what the
fault was.

I haven't seen the problem since others here also reported
it had gone.

Spoke too soon, fault is back again tonight, possibly worse than
before. Goes to "No service" after probably only 5 minutes,
whereas before it was nearer 10-15 minutes. Noticed it on
BBC News, BBC1, and BBC2. This is first time I've watched TV since
Saturday, so not sure when the fault reappeared.

Panasonic L26X10B (Purchased June 2009) model here with 1.009 software.
Same fault same symptoms on BBC channels. I've tried numerous retunes to no avail.

It seems to have gone away for me, at the moment.

Also got a reply from the BBC saying they are actively
working towards a resolution with the manufacturer.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]