Samsung TVs updated to death?

Martin wrote:

On Sun, 25 Mar 2012 15:04:06 +0100, Scott
wrote:

On Sun, 25 Mar 2012 15:51:21 +0200, Martin wrote:

On Sun, 25 Mar 2012 14:26:47 +0100, "David"
wrote:

Maybe a good read of the JL Terms and Conditions of the warranty needed.

T&C can't limit guarantee consumer laws

True, but I believe JL go beyond the legal minimum.

OK.

I think it will be covered: a software fault yes, but induced while
using the set in accordance with the manufacturer's instructions, and by
the manufacturer! I agree with Brian - they just don't know what to do
yet. If the set had gone bang, I'm sure I'd have an apppointment with an
engineer by now.
I'll be phoning tomorrow.

On Sunday, March 25th, 2012, at 20:09:01h +0100, Michael Chare wrote:

to make it more difficult for hacks to work that for example allow
you to record HD programmes in an unencrypted form.

I do not understand this because all programs that are recorded by
the Samsung onboard pause/record software on a file system which
must be XFS for the device to be recognized has always been
encrypted either SD or HD and can only be played back by
decryption using the id of the mainboard of the TV as
an encryption/decryption key.

SNIP

Thanks. Will phone tomorrow: loan TV - thats a good idea.
I thought I was being really Smart allowing it to update over the net! I
know better now.
Can I ask: does your set automatically update when started with the USB
stick in, or do you have to go to the Upgrade menu? The instructions are
useless: little more than "you can upgrade with a USB stick".


No ours does not automaticaly update, we have to select menu/'Support /
Software upgrade, then USB. Having said that, we have not put the upgrade
file in the root of the memory stick.

I take it you expanded the dowloaded installation file from Samsung 1st and
not tried to get your tv to process the raw downloaded .exe file?

e.g. for my TV the firmware was:- T-MST5DEUC-1019.0

How to prepare the USB Memory Drive
Firmware Version :T-MST5DEUC-1019.0

1. Save the firmware file from Samsung.com onto your computer.

File Name :T-MST5DEUC.exe

2. Connect the USB Memory Drive to the USB port of your PC.

Copy the file onto the USB Memory Drive.

3. Go to the USB Memory Drive and then double click the file.

4. Press the "Install" button.

5. Unzipping is in progress and program will close automatically after
installation.

6. A folder containing the firmware files has been added to the USB memory
drive.

Folder Name : T-MST5DEUC

Gio wrote:

SNIP

Thanks. Will phone tomorrow: loan TV - thats a good idea.
I thought I was being really Smart allowing it to update over the net! I
know better now.
Can I ask: does your set automatically update when started with the USB
stick in, or do you have to go to the Upgrade menu? The instructions are
useless: little more than "you can upgrade with a USB stick".


No ours does not automaticaly update, we have to select menu/'Support /
Software upgrade, then USB. Having said that, we have not put the upgrade
file in the root of the memory stick.

I take it you expanded the dowloaded installation file from Samsung 1st and
not tried to get your tv to process the raw downloaded .exe file?

e.g. for my TV the firmware was:- T-MST5DEUC-1019.0

How to prepare the USB Memory Drive
Firmware Version :T-MST5DEUC-1019.0

1. Save the firmware file from Samsung.com onto your computer.

File Name :T-MST5DEUC.exe

2. Connect the USB Memory Drive to the USB port of your PC.

Copy the file onto the USB Memory Drive.

3. Go to the USB Memory Drive and then double click the file.

4. Press the "Install" button.

5. Unzipping is in progress and program will close automatically after
installation.

6. A folder containing the firmware files has been added to the USB memory
drive.

Folder Name : T-MST5DEUC

Thanks. Being a Mac user, I did try it with the .exe! But then some
googling told me to expand it (poor marks to Samsung: if it's a .zip
file, why not make it so, and not confuse non-Windows users?). I didn't
seee any instructions like yours.
Mine is T_GAPDEUC_1021.2.exe giving folder T_GAPDEUC
So it's not automatic. But the Support/Software Upgrade menu doesn't
appear - whether it is corrupted or just doesn't get initialised before
cut-off, I don't know.

gordon wrote:

On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?

Followup (not concluded yet):
Samsung have called me to ask questions, and emailed firmware update
instructions: essentially the manual route with the addition of
unplugging the aerial and switching on for 1-2 minutes first: the set
switched off after 20 secs as usual & no difference.

Today both JL & Samsung were vying to send an engineer! As the Samsung
would be a local dealer, not a genius from Korea, I went with JL, as
they will bring a loan set if it still doesn't work.
They seem to think I might have a hardware fault at the same time -
that's possible but seems a bit improbable.

JL still say lots of sets were affected, I'm surprised not to have seen
more about it here or elsewhere on the net.

"gordon" wrote in message
. uk...
gordon wrote:

On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?

Followup (not concluded yet):
Samsung have called me to ask questions, and emailed firmware update
instructions: essentially the manual route with the addition of
unplugging the aerial and switching on for 1-2 minutes first: the set
switched off after 20 secs as usual & no difference.

Today both JL & Samsung were vying to send an engineer! As the Samsung
would be a local dealer, not a genius from Korea, I went with JL, as
they will bring a loan set if it still doesn't work.
They seem to think I might have a hardware fault at the same time -
that's possible but seems a bit improbable.

JL still say lots of sets were affected, I'm surprised not to have seen
more about it here or elsewhere on the net.

Thanks for the update Gordon. I would have the same view about a Samsung
repair agent...not very good given past experience of their past TV repairs.
Like you, I have not heard anything about other Samsung TV's having problems
although I assume it is only the 7000 series. Seems as though the firmware
update was either badly written in the 1st instance or the TV for some
reason never correctly checked the integrity of the update file before it
set about overwriting the original. Reminds me of one of my early flash
bios upgrade on a laptop.......killed it stone dead !

Gio.

On 27/03/2012 20:26, gordon wrote:
wrote:

Today both JL& Samsung were vying to send an engineer! As the Samsung
would be a local dealer, not a genius from Korea, I went with JL, as
they will bring a loan set if it still doesn't work.
They seem to think I might have a hardware fault at the same time -
that's possible but seems a bit improbable.

JL still say lots of sets were affected, I'm surprised not to have seen
more about it here or elsewhere on the net.


I hope you get your TV fixed. I bought a Samsung TV last summer. I did
see it in a JL shop but bought it elsewhere at a much lower price. I
have declined the latest update!


--
Michael Chare

Michael Chare [email protected] wrote:

On 27/03/2012 20:26, gordon wrote:
wrote:

Today both JL& Samsung were vying to send an engineer! As the Samsung
would be a local dealer, not a genius from Korea, I went with JL, as
they will bring a loan set if it still doesn't work.
They seem to think I might have a hardware fault at the same time -
that's possible but seems a bit improbable.

JL still say lots of sets were affected, I'm surprised not to have seen
more about it here or elsewhere on the net.


I hope you get your TV fixed. I bought a Samsung TV last summer. I did
see it in a JL shop but bought it elsewhere at a much lower price. I
have declined the latest update!

Thanks! It has gone off to the engineer's: he couldn't revive it and
we're watching a 26in Sharp loaner. Engineer thinks it's a power supply
fault: but very odd, the update error message?

Thanks! It has gone off to the engineer's: he couldn't revive it and
we're watching a 26in Sharp loaner. Engineer thinks it's a power supply
fault: but very odd, the update error message?

It also does not tie in with JL saying they had other customers with Samsung
tv faults......very strange. Anyway enjoy the 26" model and lets hope you
get your own tv back soon?

Gio

Gio wrote:


Thanks! It has gone off to the engineer's: he couldn't revive it and
we're watching a 26in Sharp loaner. Engineer thinks it's a power supply
fault: but very odd, the update error message?

It also does not tie in with JL saying they had other customers with Samsung
tv faults......very strange. Anyway enjoy the 26" model and lets hope you
get your own tv back soon?

Gio
Latest (& I hope last) report:
Engineer says they've fixed my set - with a new main PCB. Story they
were told this morning is that a batch of my model (don't know if that's
only 40in or not) were faulty in some way so that the update killed
them. It would be interesting to know the exact details. Anyway, that
makes some sense of the JL story.
Unfortunately they can't deliver until Monday (20 miles away), but the
pleasure of seeing the 40in and beautiful design again will be all the
greater.
Gordon