Samsung TVs updated to death?

On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?

"gordon" wrote in message
. uk...

On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?


People usually recommend John Lewis here for their free 5 year warranty but
it not helped you I see.
Regards
David

On 24/03/2012 21:51, gordon wrote:
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not,& said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?


I don't know if I would be brave enough to try this!

http://wiki.samygo.tv/index.php5/UnB...y_EEPROM_Reset




--
Michael Chare

"gordon" wrote in message
. uk...
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?



We have a Smart Samsung TV model UE40D5520 also from JL and it has not got
your problem so it is not all models of Smart Hub. We have in the past
updated from USB and via the internet. Our model does not update in standby
over the internet so we would not get a message unless we had turned the TV
off on the previous time while it was updating. We also turned the 'over
airways' update off.

I would not deal with the manufacturer as your contract is with JL so it is
time to bang on their door and let them do the chasing. -Remember to ask
about a loan TV if the plan to take yours away.

Hope you get it fixed ASAP.

Gio

Truth probably is they are still trying to figure it out themselves then..
grin.
Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"gordon" wrote in message
. uk...
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?

Maybe a good read of the JL Terms and Conditions of the warranty needed.
Regards
David

On Sun, 25 Mar 2012 15:51:21 +0200, Martin wrote:

On Sun, 25 Mar 2012 14:26:47 +0100, "David"
wrote:

Maybe a good read of the JL Terms and Conditions of the warranty needed.

T&C can't limit guarantee consumer laws

True, but I believe JL go beyond the legal minimum.

On 24/03/2012 21:51, gordon wrote:
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not,& said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).


It appears that Samsung are introducing revised versions of their
firmware to fix problems with the iPlayer and to make it more difficult
for hacks to work that for example allow you to record HD programmes in
an unencrypted form.

It is a pity however that they do not allow you to force a firmware
update from a USB stick by pressing button(s) when the TV is powered on
which would be more likely to work even if the TV won't start properly.

I had not thought of a TV being a box that could be modified like for
example a Humax HDR.




--
Michael Chare

Michael Chare [email protected] wrote:

On 24/03/2012 21:51, gordon wrote:
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not,& said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).


It appears that Samsung are introducing revised versions of their
firmware to fix problems with the iPlayer and to make it more difficult
for hacks to work that for example allow you to record HD programmes in
an unencrypted form.

It is a pity however that they do not allow you to force a firmware
update from a USB stick by pressing button(s) when the TV is powered on
which would be more likely to work even if the TV won't start properly.

I had not thought of a TV being a box that could be modified like for
example a Humax HDR.

Indeed - it's a great advance :-(
I was surprised the set didn't automatically update when started with
the USB stick inserted, unless that's something broken too.

Gio wrote:

"gordon" wrote in message
. uk...
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and
then switched off (back to standby). And since then it stays on for only
about 20 seconds every time.

John Lewis service centre claimed they had had dozens of calls from
Samsung owners (Smart Hub models I'm guessing?).

Has anyone heard anything about this - if that common it should have hit
the web news by now?

I emailed Samsung support (no reply) and called them on Friday. They
were a bit inscrutible whether they knew about it or not, & said someone
might contact me in a few days. Not very impressive I think. JL are
hiding behind Samsung at the moment.


JL's only other suggestion was to manually "update", ie back to the
previous firmware. But it doesn't seem to automatically recognise the
firmware on a USB stick, and the "Upgrade" menu command has gone missing
(when I can get there in the brief window before the set shuts down).

Anyone know any more, or also have the problem?



We have a Smart Samsung TV model UE40D5520 also from JL and it has not got
your problem so it is not all models of Smart Hub. We have in the past
updated from USB and via the internet. Our model does not update in standby
over the internet so we would not get a message unless we had turned the TV
off on the previous time while it was updating. We also turned the 'over
airways' update off.

I would not deal with the manufacturer as your contract is with JL so it is
time to bang on their door and let them do the chasing. -Remember to ask
about a loan TV if the plan to take yours away.

Hope you get it fixed ASAP.

Gio
Thanks. Will phone tomorrow: loan TV - thats a good idea.
I thought I was being really Smart allowing it to update over the net! I
know better now.
Can I ask: does your set automatically update when started with the USB
stick in, or do you have to go to the Upgrade menu? The instructions are
useless: little more than "you can upgrade with a USB stick".