Choosing retailer for mimimum complaints

"john hamilton" wrote in message
...
I think this might affect us all at one time or another. You
want to buy an item like a fridgfreezer or a washing
machine,etc. To make your cash go as far as possible often the
best price is with one of the big national chains of retailers.

Typing in one or two of the household chains names to google,
linked to the word 'complaints'; invariable brings up a lot of
experiences of people ordering and then having to wait an
unreasonable amount of time because its not in stock.

Another problem is with these big companies is that the various
departments seem to be able to pass around the responsibility
of any problem with impunity on to another department.

Is there a good way of trying to find out, which of the big
chains of shops like: Currys, Dixons, Comet, etc; are the best
to deal with from the customer satisfaction point of view?







Doesn't it occur to you that there may be a vociforous minority
out that with a bone to pick? Think how many times you have had a
bad experience compared with a goo experience - likely you can't
remember the good ones.....?

If you want to learn about how to run an organisation properly
there is only one to look at - John Lewis.



--
Woody

harrogate three at ntlworld dot com

It's a no-brainer, it's John Lewis

I have had problems with Comet's extended warranty on a TC - Domestic
& General, (of course). Similarly, Comet bad-mouthing JL's warranty
offering on TVs.

We've all had the manic over-selling in PCWorld - Currys. What a
combination of push and stupid.

And when you go into JL (well at least the one in Bristol), you're
treated like an adult. The staff know their products, they don't
push, they just sell in the best way by listening to what you want and
trying to find their best solution. Their pricing is OK, when you add-
in such as their automatic warranties on TVs (only if you pay more
than £699 in Currys).

I like being treated like a grown-up, by other grown-ups who know what
their talking about and are happy!
I think that's value. If you want price go to Amazon.

Naffer

On 1 July, 21:34, "Woody" wrote:
"john hamilton" wrote in message

...





I think this might affect us all at one time or another. *You
want to buy an item like a fridgfreezer or a washing
machine,etc. *To make your cash go as far as possible often the
best price is with one of the big national chains of retailers.

Typing in one or two of the household chains names to google,
linked to the word 'complaints'; invariable brings up a lot of
experiences of people ordering and then having to wait an
unreasonable amount of time because its not in stock.

Another problem is with these big companies is that the various
departments seem to be able to pass around the responsibility
of any problem with impunity on to another department.

Is there a good way of trying to find out, which of the big
chains of shops like: Currys, Dixons, Comet, etc; *are the best
to deal with from the customer satisfaction point of view?

Doesn't it occur to you that there may be a vociforous minority
out that with a bone to pick? Think how many times you have had a
bad experience compared with a goo experience - likely you can't
remember the good ones.....?

If you want to learn about how to run an organisation properly
there is only one to look at - John Lewis.

Actually I do generally keep a track of good experiences. I've used
Ebuyer almost invariably for many years, sometimes paying a small
premium simply because the site is relatively easy to use, the goods
always arrive within the time specified (and often before), and the
one or two problems I've had (in probably 7 or 8 years of using them)
have been resolved without quibble.

If I contrast that to something like Amazon, which I don't normally
use anymore (I use Pirate Bay instead for that kind of purchase),
where almost from the beginning many years ago I was having delivery
problems, and damaged/incorrect items, and moreover having to invoke
the letter of the law to get any redress.

In message
,
naffer writes

If you want price go to Amazon.

No, they're not the cheapest; but I keep using them as I've been
mightily impressed by their no-quibble, free, courier to your door
returns policy, even when the advertised returns time limit has long
gone.

--

bof at bof dot me dot uk

"naffer" wrote in message
...
It's a no-brainer, it's John Lewis

I have had problems with Comet's extended warranty on a TC - Domestic
& General, (of course). Similarly, Comet bad-mouthing JL's warranty
offering on TVs.

We've all had the manic over-selling in PCWorld - Currys. What a
combination of push and stupid.

Never happened to me.
The staff may not know much about the products but they only ever ask if you
want a warranty once.
And they price match + 10%.


And when you go into JL (well at least the one in Bristol), you're
treated like an adult. The staff know their products, they don't
push, they just sell in the best way by listening to what you want and
trying to find their best solution. Their pricing is OK, when you add-
in such as their automatic warranties on TVs (only if you pay more
than £699 in Currys).

I like being treated like a grown-up, by other grown-ups who know what
their talking about and are happy!
I think that's value. If you want price go to Amazon.

I just get Currys to price match + 10% back.

In message
, Ste
writes

If I contrast that to something like Amazon, which I don't normally
use anymore (I use Pirate Bay instead for that kind of purchase)


Normally I'm happy to buy from the Amazon. In about four years of
purchases only one order has gone awry. Oddly my monthly orders for DVDs
always arrive from a Jersey trader, probably a VAT evasion or avoidance
finagle, who always send DVDs in individual packet rather than post them
in a single package. I confess I don't always worry about the cost.

But something the other day made me clock the price before clicking the
Amazon 'OK add to truck' radio button! With the Amazon one doesn't have
to enter debit card details because in the words of the long forgotten
Hilda Baker, 'they know, you know!' All I was doing was obliging my
granddaughter's birthday present wish for a new cellphone. She wanted an
HTC Desire. My Nokia is about 12
years old and costs me about 50p per month with my Orange Virgin
contract

http://www.pbase.com/jamesfollett/image/115591729

so I'm a little out of touch with cost of new
cellphones but catching sight of the Amazon price tag of a
whisker under GBP400 froze my click finger quick as boiled
asparagus.

GBP400 for a cellphone?

Boy -- am I out of touch.

--
James Follett

james wrote:

http://www.pbase.com/jamesfollett/image/115591729

You've obliterated the address from the bill, but you ought to eradicate
the barcode underneath too, as that is your postcode.

Decoding by sight alone is simple ...

"james" wrote in message
...
so I'm a little out of touch with cost of new
cellphones but catching sight of the Amazon price tag of a
whisker under GBP400 froze my click finger quick as boiled
asparagus.

GBP400 for a cellphone?

Boy -- am I out of touch.

A bloke I went to school with is involved with Vertu phones.
Fancy a mobile for £23,000?

Andy

"naffer" wrote

We've all had the manic over-selling in PCWorld - Currys. What a
combination of push and stupid.

The last time I tried PC World I finally came out in total disgust.

When I went in I told the first sales person that I wanted a new PC with
Windows XP. They spent an hour showing me loads of computers all with Vista
installed. When I finally found one that suited I once again said I want it
with XP. Oh we can't do that she said.

I then went to a small local independent computer shop, who sold me the same
PC for a fair bit less money and installed a genuine copy of Windows XP
without extra charge.

John.

Andy wrote:
"james" wrote in message
...
so I'm a little out of touch with cost of new
cellphones but catching sight of the Amazon price tag of a
whisker under GBP400 froze my click finger quick as boiled
asparagus.

GBP400 for a cellphone?

Boy -- am I out of touch.

A bloke I went to school with is involved with Vertu phones.
Fancy a mobile for £23,000?

I assume vertu can strip the diamonds from an old one,
and re-bling a new one?

Given the rate of change in technology,
an "original" Vertu is a crap (but expensive)
phone by today's standards.

http://www.engadget.com/2005/02/07/t...ung-sph-e3200/

"The $54,000 diamond-crusted Samsung SPH-E3200"

I wonder what it's worth now?!

BugBear