Choosing retailer for mimimum complaints

On Jul 1, 12:22*pm, "john hamilton" wrote:
I think this might affect us all at one time or another. *You want to buy an
item like a fridgfreezer or a washing machine,etc. *To make your cash go as
far as possible often the best price is with one of the big national chains
of retailers.

Typing in one or two of the household chains names to google, linked to the
word 'complaints'; invariable brings up a lot of experiences of people
ordering and then having to wait an unreasonable amount of time because its
not in stock.

Another problem is with these big companies is that the various departments
seem to be able to pass around the responsibility of any problem with
impunity on to another department.

Is there a good way of trying to find out, which of the big chains of shops
like: Currys, Dixons, Comet, etc; *are the best to deal with from the
customer satisfaction point of view?

Perhaps just compare the number of hits for 'complaint.'


NT

NT wrote:

snip

Perhaps just compare the number of hits for 'complaint.'

and divide by annual sales...

John Lewis are pretty good, AIUI.

In message , Fevric J.
Glandules writes
NT wrote:

snip

Perhaps just compare the number of hits for 'complaint.'

and divide by annual sales...

John Lewis are pretty good, AIUI.
But unless they've changed their policy, they will not price match
online stores.

--
Kevin Seal
F800ST
{walrus1 at gmail dot com}

Kevin Seal wrote:

In message , Fevric J.
Glandules writes
John Lewis are pretty good, AIUI.
But unless they've changed their policy, they will not price match
online stores.

Fair enough. If you really must have the cheapest price, then
caveat emptor. It's a gamble.

On Thu, 1 Jul 2010 12:19:17 -0700 (PDT), NT
wrote:

On Jul 1, 12:22*pm, "john hamilton" wrote:
I think this might affect us all at one time or another. *You want to buy an
item like a fridgfreezer or a washing machine,etc. *To make your cash go as
far as possible often the best price is with one of the big national chains
of retailers.

Typing in one or two of the household chains names to google, linked to the
word 'complaints'; invariable brings up a lot of experiences of people
ordering and then having to wait an unreasonable amount of time because its
not in stock.

Another problem is with these big companies is that the various departments
seem to be able to pass around the responsibility of any problem with
impunity on to another department.

Is there a good way of trying to find out, which of the big chains of shops
like: Currys, Dixons, Comet, etc; *are the best to deal with from the
customer satisfaction point of view?

Perhaps just compare the number of hits for 'complaint.'

Personally I try to avoid most of the big retailers, especially
Currys, Comet etc... Most of my experience tells me that they are
very poor at sorting faults out and the staff are not knowledgeable.

If you can find a good independent retailer then I would (and do) use
them. They can even be cheaper if you haggle.
--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking some articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.

"Kevin Seal" wrote in message
...
In message , Fevric J. Glandules
writes
NT wrote:

snip

Perhaps just compare the number of hits for 'complaint.'

and divide by annual sales...

John Lewis are pretty good, AIUI.
But unless they've changed their policy, they will not price match online
stores.

--
Kevin Seal
F800ST
{walrus1 at gmail dot com}

Agreed. In January 2009 I bought a Panasonic TX-19LXD8 from Amazon for £246.
John Lewis on line wanted £349.
I asked them what they could do - they said tough - I said fair enough and
bought it from Amazon. I thought £103 was a bit steep for an extra 4 years
of warranty!

Amazon have been great when I've had a problem with stuff bought from them.
A Guitar Hero thingy for the Wii was delivered with a cracked knob. They
offered a replacement if I returned it or a 20% refund. I took the 20% and
repaired it!

On Fri, 02 Jul 2010 09:52:34 +0100, Mark
wrote:


Personally I try to avoid most of the big retailers, especially
Currys, Comet etc... Most of my experience tells me that they are
very poor at sorting faults out and the staff are not knowledgeable.

If you can find a good independent retailer then I would (and do) use
them. They can even be cheaper if you haggle.

Me too. We have two in the town, which keeps them competitive. I tend
to divide purchases between them in hopes they both stay in business.

Prices may be higher than the box-shifters but the cost can be
significantly less in terms of information and after-sales.