Any tips for getting Sony to warranty repair a TV?

I bought a KV30HS420 about 95 days ago, direct from Sony, financed through
Sony. I have been having problems this month with the screen turning blue
and then the TV turns itself off.

I called Sony today and have been told that they have no record of ever
selling me a TV and they won't warranty repair it without a bill of sale
(which of course I don't have, I only have an email confirmation of the
order). So, unless somebody has some tips they can give me, I am stuck with
a boat anchor and a large bill. I am tempted to just not pay them for the
TV but the last time I refused a bill on principle it ended up hurting my
credit.

Any tips are greatly appreciated!
Thanks,
--Dan

dg wrote:

I bought a KV30HS420 about 95 days ago, direct from Sony, financed through
Sony. I have been having problems this month with the screen turning blue
and then the TV turns itself off.

I called Sony today and have been told that they have no record of ever
selling me a TV and they won't warranty repair it without a bill of sale
(which of course I don't have, I only have an email confirmation of the
order). So, unless somebody has some tips they can give me, I am stuck with
a boat anchor and a large bill. I am tempted to just not pay them for the
TV but the last time I refused a bill on principle it ended up hurting my
credit.

Do you have the warranty card that came with the TV and the credit card
bill that has a charge from Sony on it? In most states that is all that
is required to get warranty service. That e-mail confirmation as well as
proof of shipping will probably be enough.

If they insist that you didn't buy a TV from them and they therefore
don't owe you warranty service, write them a nice letter saying that you
would like to understand why you owe them any money. The fact that they
are billing you is pretty good proof of purchase. If they don't bend,
take it up with your state's consumer affairs division or Attorney
General's office.

Good luck.

Matthew

"Matthew L. Martin" wrote in message
...
Do you have the warranty card that came with the TV and the credit card
bill that has a charge from Sony on it? In most states that is all that
is required to get warranty service. That e-mail confirmation as well as
proof of shipping will probably be enough.

If they insist that you didn't buy a TV from them and they therefore
don't owe you warranty service, write them a nice letter saying that you
would like to understand why you owe them any money. The fact that they
are billing you is pretty good proof of purchase. If they don't bend,
take it up with your state's consumer affairs division or Attorney
General's office.

Good luck.

Matthew

I have the warranty paper that lists coverage and such, but I mailed in the
warranty registration card that came with the TV. It is almost comical how
hard they are trying to not warranty this TV. I won't give up, but I am
pretty sure I can kiss the 90 day parts and labor warranty goodbye. I will
have to settle for the parts only warranty. ****ing *******s, I won't be
buying a Sony TV again. Funny, I figured Sony would be one of the best if
it came to a warranty issue.

--Dan

"dg" wrote

I have the warranty paper that lists coverage and such, but I mailed in
the
warranty registration card that came with the TV. It is almost comical
how
hard they are trying to not warranty this TV. I won't give up, but I am
pretty sure I can kiss the 90 day parts and labor warranty goodbye. I
will
have to settle for the parts only warranty. ****ing *******s, I won't be
buying a Sony TV again. Funny, I figured Sony would be one of the best if
it came to a warranty issue.

Whom did you buy this TV from? Directly from Sony, via their website? Or
from someone else? I have a feeling there is more to this.

mack
austin

On Mon, 25 Oct 2004 19:22:19 +0000, dg wrote:

"Matthew L. Martin" wrote in message
...
Do you have the warranty card that came with the TV and the credit card
bill that has a charge from Sony on it? In most states that is all that
is required to get warranty service. That e-mail confirmation as well as
proof of shipping will probably be enough.

If they insist that you didn't buy a TV from them and they therefore
don't owe you warranty service, write them a nice letter saying that you
would like to understand why you owe them any money. The fact that they
are billing you is pretty good proof of purchase. If they don't bend,
take it up with your state's consumer affairs division or Attorney
General's office.

Good luck.

Matthew

I have the warranty paper that lists coverage and such, but I mailed in the
warranty registration card that came with the TV. It is almost comical how
hard they are trying to not warranty this TV. I won't give up, but I am
pretty sure I can kiss the 90 day parts and labor warranty goodbye. I will
have to settle for the parts only warranty. ****ing *******s, I won't be
buying a Sony TV again. Funny, I figured Sony would be one of the best if
it came to a warranty issue.

--Dan

I've bought my last Sony also. I purchased the Sony 50" LCD projection TV
at the end of June. It died on Friday, the day before the world series. I
bought the Best Buy 4 year warranty so I'm covered. However they aren't
showing up until Thursday by which time the series will be over. I'm going
to be 136 before the Red Sox have another chance to win the series so I'm
really ****ed.

I bought it straight from the Sony website, http://www.sonystyle.com They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order #, I
have the tracking number, I have everything I could possibly have EXCEPT an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not. I
have contacted (emailed) Sony Financial Services to see what they have to
say about this, because they send me a bill each month, they MUST know I
bought a TV through them. No reply yet, I sent the email a couple hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and labor
warranty are slipping away.........I have a feeling they want to make SURE
by the time I get warranty coverage, its well past the 90 days.

--Dan

"Mack McKinnon" wrote in
message ...
Whom did you buy this TV from? Directly from Sony, via their website? Or
from someone else? I have a feeling there is more to this.

mack
austin

On Mon, 25 Oct 2004 21:47:33 GMT, "dg" wrote:

I bought it straight from the Sony website, http://www.sonystyle.com They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order #, I
have the tracking number, I have everything I could possibly have EXCEPT an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not. I
have contacted (emailed) Sony Financial Services to see what they have to
say about this, because they send me a bill each month, they MUST know I
bought a TV through them. No reply yet, I sent the email a couple hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and labor
warranty are slipping away.........I have a feeling they want to make SURE
by the time I get warranty coverage, its well past the 90 days.


File a claim in small claims court right away. Also have your
attorney send them a letter.
Thumper
--Dan

"Mack McKinnon" wrote in
message ...
Whom did you buy this TV from? Directly from Sony, via their website? Or
from someone else? I have a feeling there is more to this.

mack
austin




To reply drop XYZ in address

Here is an update,
I called the SALES people at SonyStyle.com and told them my story. The lady
I spoke with looked up my name, asked if my address was correct, and told me
that if I didn't want to deal with the customer support people on the phone
anymore that I could just go to my nearest authorized Sony dealer and they
could send the TV to the manufacturer for repair. Not an ideal situation,
but I guess I'll take what I can get. Now I just need to find out if
anybody local is an authorized sony dealer.

--Dan

"Thumper" wrote in message
...
On Mon, 25 Oct 2004 21:47:33 GMT, "dg" wrote:

I bought it straight from the Sony website, http://www.sonystyle.com
They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order #, I
have the tracking number, I have everything I could possibly have EXCEPT
an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not. I
have contacted (emailed) Sony Financial Services to see what they have to
say about this, because they send me a bill each month, they MUST know I
bought a TV through them. No reply yet, I sent the email a couple hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and labor
warranty are slipping away.........I have a feeling they want to make
SURE
by the time I get warranty coverage, its well past the 90 days.


File a claim in small claims court right away. Also have your
attorney send them a letter.
Thumper
--Dan

"Mack McKinnon" wrote in
message ...
Whom did you buy this TV from? Directly from Sony, via their website?
Or
from someone else? I have a feeling there is more to this.

mack
austin




To reply drop XYZ in address

On Mon, 25 Oct 2004 22:30:00 GMT, "dg" wrote:

Here is an update,
I called the SALES people at SonyStyle.com and told them my story. The lady
I spoke with looked up my name, asked if my address was correct, and told me
that if I didn't want to deal with the customer support people on the phone
anymore that I could just go to my nearest authorized Sony dealer and they
could send the TV to the manufacturer for repair. Not an ideal situation,
but I guess I'll take what I can get. Now I just need to find out if
anybody local is an authorized sony dealer.

Just make sure you get proof that you dropped-off the TV with them...

"What TV?"

OK, if this were me, I would call someone at Sony and talk to them
personally. I would not be confrontational, but rather take the position
that I was trapped into an impossible situation because either the necessary
paper got left out or somehow got mixed up with the packing and really
needed help. Of course, point out all the other paperwork you have
absolutely proving where you bought the set but do it in a non-challenging
way. The key would be to have someone empathize with your plight and go to
bat for you. You are more likely to make this happen via phone than email,
which is too impersonal.

mack
austin


"dg" wrote in message
m...
I bought it straight from the Sony website, http://www.sonystyle.com They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order #, I
have the tracking number, I have everything I could possibly have EXCEPT
an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not. I
have contacted (emailed) Sony Financial Services to see what they have to
say about this, because they send me a bill each month, they MUST know I
bought a TV through them. No reply yet, I sent the email a couple hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and labor
warranty are slipping away.........I have a feeling they want to make SURE
by the time I get warranty coverage, its well past the 90 days.

--Dan

"Mack McKinnon" wrote in
message ...
Whom did you buy this TV from? Directly from Sony, via their website?
Or
from someone else? I have a feeling there is more to this.

mack
austin