Poor service for vulnerable people

Today I encountered a flats dweller who had problems with satellite
reception. An elderly lady living alone, she said she would prefer to
cancel her contract with the satellite pay TV company but when she had
needed a replacement sat box recently the representative of the said
company had told her that she had to keep satellite pay TV because
'there was no other way of getting TV in the area.' She demonstrated
the 'truth' of this by clicking through a few analogue and digital
terrestrial channels, none of which worked. The RF output of the
satellite box was OK and fed into a black flylead which disappeared
into a rats nest of cables. What you would assume was the other end of
the same cable emerged from the rat's nest and was plugged into the
telly's aerial socket, and had no signal on it. In fact there were two
separate leads, not linked. Maybe I've got a suspicious mind,
but . . .? The replacement sat box was a very old one and it turned
out to be faulty. In the same building another resident had paid a
large and reputable chain store £59 to install her new Panasonic TV
set. The set has built in Freesat. There was no satellite flylead
fitted and the terrestrial lead was the 'video' type with a plastic
shroud around the connectors. The female connector could not mate
properly with the male wallplate connector due to the shroud, so she
had been left with very snowy analogue, no DTT, and no satellite. She
had also been charged £20 to take the old TV set away and had been
left with the massive box that the new set had been in, with
instructions to keep it for two years. She had been keeping the box in
the second bedroom, and moving it (with a struggle) into the living
room whenever her daughter came to stay.

Bill

So much for customer service then.
Half the problem is that those setting these things up are complete idiots
of course.
Brian
" wrote in message
...
Today I encountered a flats dweller who had problems with satellite
reception. An elderly lady living alone, she said she would prefer to
cancel her contract with the satellite pay TV company but when she had
needed a replacement sat box recently the representative of the said
company had told her that she had to keep satellite pay TV because
'there was no other way of getting TV in the area.' She demonstrated
the 'truth' of this by clicking through a few analogue and digital
terrestrial channels, none of which worked. The RF output of the
satellite box was OK and fed into a black flylead which disappeared
into a rats nest of cables. What you would assume was the other end of
the same cable emerged from the rat's nest and was plugged into the
telly's aerial socket, and had no signal on it. In fact there were two
separate leads, not linked. Maybe I've got a suspicious mind,
but . . .? The replacement sat box was a very old one and it turned
out to be faulty. In the same building another resident had paid a
large and reputable chain store £59 to install her new Panasonic TV
set. The set has built in Freesat. There was no satellite flylead
fitted and the terrestrial lead was the 'video' type with a plastic
shroud around the connectors. The female connector could not mate
properly with the male wallplate connector due to the shroud, so she
had been left with very snowy analogue, no DTT, and no satellite. She
had also been charged £20 to take the old TV set away and had been
left with the massive box that the new set had been in, with
instructions to keep it for two years. She had been keeping the box in
the second bedroom, and moving it (with a struggle) into the living
room whenever her daughter came to stay.

Bill

" wrote in message
...
Today I encountered a flats dweller who had problems with satellite
reception.

I love a good work of fiction!
Name the retailer and area or this latest story is not true.

IanT wrote:

I love a good work of fiction!
Name the retailer and area or this latest story is not true.



Why isn't it true?

In article
s.com, scribeth thus
Today I encountered a flats dweller who had problems with satellite
reception. An elderly lady living alone, she said she would prefer to
cancel her contract with the satellite pay TV company but when she had
needed a replacement sat box recently the representative of the said
company had told her that she had to keep satellite pay TV because
'there was no other way of getting TV in the area.' She demonstrated
the 'truth' of this by clicking through a few analogue and digital
terrestrial channels, none of which worked. The RF output of the
satellite box was OK and fed into a black flylead which disappeared
into a rats nest of cables. What you would assume was the other end of
the same cable emerged from the rat's nest and was plugged into the
telly's aerial socket, and had no signal on it. In fact there were two
separate leads, not linked. Maybe I've got a suspicious mind,
but . . .? The replacement sat box was a very old one and it turned
out to be faulty. In the same building another resident had paid a
large and reputable chain store £59 to install her new Panasonic TV
set. The set has built in Freesat. There was no satellite flylead
fitted and the terrestrial lead was the 'video' type with a plastic
shroud around the connectors. The female connector could not mate
properly with the male wallplate connector due to the shroud, so she
had been left with very snowy analogue, no DTT, and no satellite. She
had also been charged £20 to take the old TV set away and had been
left with the massive box that the new set had been in, with
instructions to keep it for two years. She had been keeping the box in
the second bedroom, and moving it (with a struggle) into the living
room whenever her daughter came to stay.

Bill

Takes me back to my days when out as a TV field service engineer. It was
more or less the practice to take that bit more "care" of the elderly.

For one thing TV was the only company a lot of them had and I reckon
kept many somewhere near sane;!..

We used to just scribble No Fault Found on the tickets when we'd changed
just a valve or similar..
--
Tony Sayer

"IanT" wrote in message
...

"Pikey Gob****e" wrote in message
...
Today I encountered a flats dweller who had problems with satellite
reception.

I love a good work of fiction!
Name the retailer and area or this latest story is not true.


He could also post links to pictures of the "horrendous" examples of other
people's poor workmanship he constantly claims to have heroically sorted out.

If his bull**** stories were real, I'm certain he would.

On Jan 15, 6:01*pm, tony sayer wrote:
In article
s.com, scribeth thus





Today I encountered a flats dweller who had problems with satellite
reception. An elderly lady living alone, she said she would prefer to
cancel her contract with the satellite pay TV company but when she had
needed a replacement sat box recently the representative of the said
company had told her that she had to keep satellite pay TV because
'there was no other way of getting TV in the area.' She demonstrated
the 'truth' of this by clicking through a few analogue and digital
terrestrial channels, none of which worked. The RF output of the
satellite box was OK and fed into a black flylead which disappeared
into a rats nest of cables. What you would assume was the other end of
the same cable emerged from the rat's nest and was plugged into the
telly's aerial socket, and had no signal on it. In fact there were two
separate leads, not linked. Maybe I've got a suspicious mind,
but . . .? The replacement sat box was a very old one and it turned
out to be faulty. In the same building another resident had paid a
large and reputable chain store 59 to install her new Panasonic TV
set. The set has built in Freesat. There was no satellite flylead
fitted and the terrestrial lead was the 'video' type with a plastic
shroud around the connectors. The female connector could not mate
properly with the male wallplate connector due to the shroud, so she
had been left with very snowy analogue, no DTT, and no satellite. She
had also been charged 20 to take the old TV set away and had been
left with the massive box that the new set had been in, with
instructions to keep it for two years. She had been keeping the box in
the second bedroom, and moving it (with a struggle) into the living
room whenever her daughter came to stay.

Bill

Takes me back to my days when out as a TV field service engineer. It was
more or less the practice to take that bit more "care" of the elderly.

For one thing TV was the only company a lot of them had and I reckon
kept many somewhere near sane;!..

We used to just scribble No Fault Found on the tickets when we'd changed
just a valve or similar..
--
Tony Sayer- Hide quoted text -

- Show quoted text -

Yes, it's a bit naughty really, but sometimes our reports back to the
landlord don't mention that there wasn't a genuine fault, just a bit
of finger trouble.

Bill

On 15/01/2010 19:09, jamie powell wrote:
wrote in message
...

"Pikey wrote in message
...
Today I encountered a flats dweller who had problems with satellite
reception.

I love a good work of fiction!
Name the retailer and area or this latest story is not true.


He could also post links to pictures of the "horrendous" examples of other
people's poor workmanship he constantly claims to have heroically sorted out.

If his bull**** stories were real, I'm certain he would.



It's not that uncommon to come across installations of TV's or other kit
which is installed in a way where you just wouldn't believe it only you
saw it for yourself.

Came across 2 jobs about a week apart where Sky HD was installed both
elderly residents in the same apartment block. Both had LCD tv's and it
seems both HD boxes installed by the same sky engineer.

Only single feeds to the apartments so made recording hard to get to
grips with for the elderly residents. Both had the HDMI leads missing
and one was only connected by RF. Both previously had standard sky
boxes. Simple swap boxes and no thought for setting up correctly.

Glenn.

www.glennmillar.plus.com

"jamie powell" wrote in message
...

"IanT" wrote in message
...

"Pikey Gob****e" wrote in message
...
Today I encountered a flats dweller who had problems with satellite
reception.

I love a good work of fiction!
Name the retailer and area or this latest story is not true.


He could also post links to pictures of the "horrendous" examples of other
people's poor workmanship he constantly claims to have heroically sorted
out.

If his bull**** stories were real, I'm certain he would.

There are numerous examples on his website such as this which clearly are
not BS.

http://www.wrightsaerials.tv/article...es-gallery.pdf

Peter Crosland

On Jan 15, 8:54*pm, "Peter Crosland" wrote:
"jamie powell" wrote in message
If his bull**** stories were real, I'm certain he would.

There are numerous examples on his website such as this which clearly are
not BS.

http://www.wrightsaerials.tv/article...es-gallery.pdf

Should I keep adding to the Rogues' gallery, or is enough enough? I
came across a splendid example yesterday -- the FM halo was upside
down so the junction box was full of water; the mast clamp was
assembled incorrectly, and the top bracket was fixed into the mortar
joint one course below the top of the wall. The aerial was looking
straight into the roof of the building. )It was a Televes yellow
doodah by the way, and it really wasn't doing the business at all.) I
photographed it all, then thought, "Shall I bother?" The gallery is
very large now. Actually, anyone who hasn't looked on my website
recently might like to go back to it, since I added several hundred
items recently.

Bill