The Great British Public

On Tue, 22 Dec 2009 02:46:22 -0800 (PST), "
wrote:

On Dec 22, 1:48*am, (Richard Tobin) wrote:
In article ,

wrote:
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

Because he's found it annoying, but for christmas it's *extra*
annoying. *Quite likely someone's started nagging him about it. *He
hasn't been getting what he paid for, and he hasn't thought through
the situation properly. *His attitude is unreasonable, but quite
understandable. *All you can do is explain things to him, and hope
he sees sense.

-- Richard

Yes, I think that's one explanation for these daft last-minute
Christmas calls. If he'd simply said that he had a problem though,
without issuing threats, he would have met with a more sympathetic
response.

Some people seem to think that they need to be aggressive to have their
problem taken seriously and dealt with.

--
Peter Duncanson
(in uk.tech.digital-tv)

In article ,
says...

In message , Roger Mills
writes
In an earlier contribution to this discussion,
wrote:

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

A perfectly reasonable request - they don't say *which* Christmas! g

Even though a problem had first started to manifest itself on Monday,
the 'traditional' time for reporting a cable TV fault was usually 4.30pm
on Friday.

In the days when radiograms were massive pieces of furniture usually
bought because "mum liked the cabinet" and rarely used, there would
usually be a spate of requests to repair radiograms in the last few days
before Christmas, in time for the holiday!

When asked what the fault was, the answer was often "I can't remember -
it packed up during the New Year's Eve party ...!"

--

Terry

On Dec 22, 11:11*am, Peter Duncanson wrote:
On Tue, 22 Dec 2009 02:46:22 -0800 (PST), "





wrote:
On Dec 22, 1:48*am, (Richard Tobin) wrote:
In article ,

wrote:
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

Because he's found it annoying, but for christmas it's *extra*
annoying. *Quite likely someone's started nagging him about it. *He
hasn't been getting what he paid for, and he hasn't thought through
the situation properly. *His attitude is unreasonable, but quite
understandable. *All you can do is explain things to him, and hope
he sees sense.

-- Richard

Yes, I think that's one explanation for these daft last-minute
Christmas calls. If he'd simply said that he had a problem though,
without issuing threats, he would have met with a more sympathetic
response.

Some people seem to think that they need to be aggressive to have their
problem taken seriously and dealt with.

Yes, and they need to learn that service providers are human and react
badly, deliberately giving the minimum service.

Bill

On Dec 22, 10:54*am, "
wrote:
On Dec 22, 7:40*am, "Brian Gaff" wrote:

Pressure of life. Probably the only time they watch is over the holidays and
more than that, do not worry for themselves, but the inlaws are coming and I
dont want them to know I get a crappy signal.

Brian

Yes, that's what happens.

Now, this morning I have had a message from a housing association. It
seems that they have just moved four mentally handicapped people into
a bungalow, only to discover that there is no TV reception. None
whatsoever. 'I know it's a bit late, but if you could possibly help
out we'd be grateful'. A very different approach, and in fact the
problem is genuinely rather urgent, as you'll gather. Yes the
association should have checked, but they didn't. That isn't the fault
of the residents. The problem is that the roof has 6" of snow,
apparently. I'll go round and have a look at the place though.

Bill

Here I am again. I couldn't help the aggressive bloke much. The
building had a loft but reception inside it was impossible. The aerial
was outside but couldn't be seen from the ground and certainly
couldn't be reached with a ladder. It gave the impression of having
fallen over. Satellite reception was fine so I advised Mr Aggro that
he should forget about his war with the management agent and get a
Freesat box, for the sake of enjoying Christmas. I'll be along in the
New Year with a cherry picker but until then he needs Freesat. I
seriously think he might ruin the family Christmas on principle. The
kids were wailing when I left. Mum was tight lipped.

The 'living in the community' place was quick and easy. It's a place
where you can spit on the main TX, so I just fitted a loft aerial.
Then replaced the flylead and the VCR-TV flylead (both faulty), re-
tuned, and drank the tea. Much happiness amongst the residents and I
got a kiss! Back in the New Year to fit outlets in the bedrooms.

Tomorrow I will visit a house where I installed a TV system earlier
this year. The system has ten in-house channels (CCTV etc). A new TV
set was bought the other day, and installed by someone from the retail
chain. It seems that the TV system is 'overloading' the TV set 'with
channels', and this is why the picture is 'dark'.

Bill

In message
,
" writes
I'll be along in the
New Year with a cherry picker but until then he needs Freesat. I
seriously think he might ruin the family Christmas on principle. The
kids were wailing when I left. Mum was tight lipped.
He's a prat, I have friends who do property management and they get
idiots like that all the time. At least you explained the options to him
and IMHO he's probably better off with Freesat anyway, especially if
he's got an HD telly and gets the correct box.

The 'living in the community' place was quick and easy. It's a place
where you can spit on the main TX, so I just fitted a loft aerial.
Then replaced the flylead and the VCR-TV flylead (both faulty), re-
tuned, and drank the tea. Much happiness amongst the residents and I
got a kiss! Back in the New Year to fit outlets in the bedrooms.
I love jobs like that, it's really nice when people let you know you're
appreciated. Like you I tend to dig my heels in when people get arsey
(What, you didn't back it up anywhere and you've lost six months work?
Shame that, shouldn't have acted the big man taking the **** in front of
your colleagues then should you...)

Tomorrow I will visit a house where I installed a TV system earlier
this year. The system has ten in-house channels (CCTV etc). A new TV
set was bought the other day, and installed by someone from the retail
chain. It seems that the TV system is 'overloading' the TV set 'with
channels', and this is why the picture is 'dark'.

Hehe, great fun.

Bill

--
Clint Sharp

On Tue, 22 Dec 2009 18:08:21 -0800, wrote:

Yes, and they need to learn that service providers are human and react
badly, deliberately giving the minimum service.

Which conveniently overlooks the fact that many (but NOT ALL) service
providers are only motivated to provide the least service possible in
order to maximize profits.

And sometimes the employees of these outfits are caught in the middle ...

Bill Pikey Gob****e Wright altruistically and heroically 'saves Christmas' at
the last minute for a multitude of people who are nowhere near as good as he is!
You heard it here first!

On Wed, 23 Dec 2009 16:50:06 -0000, "jamie powell"
wrote:

Bill Pikey Gob****e Wright altruistically and heroically 'saves Christmas' at
the last minute for a multitude of people who are nowhere near as good as he is!
You heard it here first!

Do you have to poison every thread in which you appear?
--
Alan White
Mozilla Firefox and Forte Agent.
Twenty-eight miles NW of Glasgow, overlooking Lochs Long and Goil in Argyll, Scotland.
Webcam and weather:- http://windycroft.gt-britain.co.uk/weather

On Dec 23, 2:54*pm, J G Miller wrote:
On Tue, 22 Dec 2009 18:08:21 -0800, wrote:
Yes, and they need to learn that service providers are human and react
badly, deliberately giving the minimum service.

Which conveniently overlooks the fact that many (but NOT ALL) service
providers are only motivated to provide the least service possible in
order to maximize profits.

And sometimes the employees of these outfits are caught in the middle ...

I was talking about human interactions, not about large corporations.
The fact is, if you ring up and give the innocent girl on the desk
hell she won't move heaven and earth to solve your problem. She'll
just do it by the book, and any discretion she has will go against
you. I'm advocating decent good manners and respect for people as
human beings.

Bill

"jamie powell" wrote in message
...

Bill Pikey Gob****e Wright altruistically and heroically 'saves Christmas'
at the last minute for a multitude of people who are nowhere near as good
as he is!
You heard it here first!

Tosser...... I just reformatted my computer and must have lost my killfile

Plonk!