The Great British Public

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

In an earlier contribution to this discussion,
wrote:

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

A perfectly reasonable request - they don't say *which* Christmas! g
--
Cheers,
Roger
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In message , Roger Mills
writes
In an earlier contribution to this discussion,
wrote:

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

A perfectly reasonable request - they don't say *which* Christmas! g

Even though a problem had first started to manifest itself on Monday,
the 'traditional' time for reporting a cable TV fault was usually 4.30pm
on Friday.
--
Ian

" wrote in message
...
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

The simple answer is that he just wants normal TV. Maybe he does not
understand SKY - not everyone does. He might have complained before
and not got anywhere, but has been very patient up to now. His request
is not unreasonable providing he is using a digital freeview box or a
suitable TV and is not confusing analogue switch-off with an aerial fault.
Maybe it would take someone to explain things in plain English to him.
Would he be able to use one of the freesat boxes for example. He might
go for that as he could be worried about huge costs each month with SKY.
Maybe you need to be a bit more sympathetic and understanding towards
people. His request is not that outrageous.
Who did the work that left him without any reception on his digital box or
TV?

In message
,
" writes
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please.
Plug him in a Sky FTA box. Tell him it's a digital box.
I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.
Good luck with that, see you in court.

Bill

--
Clint Sharp

On Dec 21, 9:07*pm, "IanT" wrote:
" wrote in message

...

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

The simple answer is that he just wants normal TV. *Maybe he does not
understand SKY - not everyone does. *
You've missed the point.

He might have complained before
and not got anywhere, but has been very patient up to now.
I rung him this afternoon and gently quizzed him. He said he
complained today for the first time because he wanted a good picture
on the telly for Christmas.

*His request
is not unreasonable providing he is using a digital freeview box or a
suitable TV and is not confusing analogue switch-off with an aerial fault..
I went though all the obvious things with him on the phone.

Maybe it would take someone to explain things in plain English to him.
Would he be able to use one of the freesat boxes for example.
He was unaware of Freesat, but when I suggested it as a possible quick
fix he said that he wasn't prepared to but a receiver.

*He might
go for that as he could be worried about huge costs each month with SKY.
Maybe you need to be a bit more sympathetic and understanding towards
people.
No-one could be more sympathetic and understanding than me. I am
renowned for it.

*His request is not that outrageous.
His attitude was outrageous. His request was unrealistic, although as
it happens I intend to call on him tomorrow just to see what's what.
The building is two years old and I've never had another complaint
from it, so I have no idea what the situation is. It the problem is
simple I'll sort it, otherwise I will be writing to the agent and
there will be a delay of several weeks.

Who did the work that left him without any reception on his digital box or
TV?
He won't have 'no reception', because he wouldn't have put up with it
for so long. It will turn out that he has a few channels missing or
something. Tomorrow I'll find out. I'll also find out who the
installer was, but don't jump to the conclusion that they are to
blame. There could be a genuine fault caused by equipment failure, or
vandalism, or a change in reception conditions (it's in a city with
big buildings nearby).

Bill

In article ,
wrote:

Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

Because he's found it annoying, but for christmas it's *extra*
annoying. Quite likely someone's started nagging him about it. He
hasn't been getting what he paid for, and he hasn't thought through
the situation properly. His attitude is unreasonable, but quite
understandable. All you can do is explain things to him, and hope
he sees sense.

-- Richard
--
Please remember to mention me / in tapes you leave behind.

Pressure of life. Probably the only time they watch is over the holidays and
more than that, do not worry for themselves, but the inlaws are coming and I
dont want them to know I get a crappy signal. I expect if they cannot get it
working they will hide the tv and pretend to be a trendy back to radio
type.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


" wrote in message
...
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

My television reception has been very bad for three months at least. I
do not have Sky and I dont intend to get it. All the others have it
but I don't want it so you must make the aerial work please. I want to
have this working properly for christmas and if you cannot arrange for
this I will have it done myself and subtract the cost from the service
account.

Bill

On Dec 22, 1:48*am, (Richard Tobin) wrote:
In article ,

wrote:
Can anyone tell me why a resident in a flats complex should suffer
poor TV reception for three months, then report it in an email on the
21st Dec with the following words?

Because he's found it annoying, but for christmas it's *extra*
annoying. *Quite likely someone's started nagging him about it. *He
hasn't been getting what he paid for, and he hasn't thought through
the situation properly. *His attitude is unreasonable, but quite
understandable. *All you can do is explain things to him, and hope
he sees sense.

-- Richard

Yes, I think that's one explanation for these daft last-minute
Christmas calls. If he'd simply said that he had a problem though,
without issuing threats, he would have met with a more sympathetic
response.

Bill

On Dec 22, 7:40*am, "Brian Gaff" wrote:
Pressure of life. Probably the only time they watch is over the holidays and
more than that, do not worry for themselves, but the inlaws are coming and I
dont want them to know I get a crappy signal.

Brian

Yes, that's what happens.

Now, this morning I have had a message from a housing association. It
seems that they have just moved four mentally handicapped people into
a bungalow, only to discover that there is no TV reception. None
whatsoever. 'I know it's a bit late, but if you could possibly help
out we'd be grateful'. A very different approach, and in fact the
problem is genuinely rather urgent, as you'll gather. Yes the
association should have checked, but they didn't. That isn't the fault
of the residents. The problem is that the roof has 6" of snow,
apparently. I'll go round and have a look at the place though.

Bill