Samsung Service

I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.

wrote in message
...
I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.


If you used a credit card, check it's policies, you may have a built-in
warranty. Your vendor should definitely replace the set.

--
Kalarama.....where Sonny Fox lived?

On Mar 8, 12:30*pm, wrote:
I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.

Try filing a complaint with Consumers' Affairs, if you have
one.Alternatively, with a mag like "Consumer Reports"or "PC World." Be
sure to send a copy to the store you bought it from & to Samsung.

On Sun, 8 Mar 2009 04:30:27 -0700 (PDT),
wrote:

I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.

Waiting??? I would inquire daily, aggressively.

A_C

A_C

Agent_C wrote:
On Sun, 8 Mar 2009 04:30:27 -0700 (PDT),
wrote:


I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.


Waiting??? I would inquire daily, aggressively.

A_C

That's what he should do. I've read varying reports of Samsung service
at the AVS forum, and with those who had trouble, it always seemed to
rest with the *local* service center handling Samsung's work. They
place a call and forget it. I'd keep after them, and follow up with
calls to Samsung headquarters.
bj

"chicagofan" wrote in message
...
Agent_C wrote:
On Sun, 8 Mar 2009 04:30:27 -0700 (PDT),
wrote:


I purchased a Samsung 32" HD LCD in Dec 08. In Feb 09 the picture
failed. Samsung service showed up a week later and confirmed that the
picture failed and told me that special permission was needed from the
corporate office to replace the screen. Three weeks later the part is
still not even ordered. I am still waiting for a call from Samsung
Corporate office for an explanation. Samsung service is not service.


Waiting??? I would inquire daily, aggressively.

A_C

That's what he should do. I've read varying reports of Samsung service at
the AVS forum, and with those who had trouble, it always seemed to rest
with the *local* service center handling Samsung's work. They place a
call and forget it. I'd keep after them, and follow up with calls to
Samsung headquarters.
bj

This is often due to the fact that Samsung has had policies that results in
many quality servicers dropping Samsung, leaving the less desirable
servicers in many markets providing their support. Also, Samsung has
reportedly pitted servicers against each other in terms of pricing in many
markets, assuring that their clients get the service done by the cheapest
shop. Lots of servicers that were once providing excellent support simply
don't bother with Samsung any more.

Leonard

Here is an update to my service problem. This particular independant
service center in not in the very best financial position with
Samsung. Why they could not order the part was not and would not be
explained. Samsung then arranged for another service organization to
service the TV. They called and told me that they do service TV's in
the home and that they would have to pick up the TV. They picked it up
right away on the 13th of this month and told me that they would
diagnose the problem the next day and call me. After two days I called
and they have not even looked at it yet. I called Samsung and they
told me they would call them. I was placed on hold while the Samsung
customer service rep called and then relayed to me that they would
look at the TV in their normal rountine. I then asked who they spoke
to at the service center and the rep did not know. Did they call? i
don't have a lot of confidence. My next step is to call Walmart and
see if they will refund my purchase.

On Tue, 17 Mar 2009 08:11:20 -0700 (PDT),
wrote:

My next step is to call Walmart and
see if they will refund my purchase.

My next step would be Small Claims Court.

A_C

The Powerstick comes with nine connectors for use with Apple iPod/
iPhone, Sony Ericsson, LG, Samsung, micro USB, mini USB, Nokia and
Palm Treo. ...... supplying Symbian phones such as Sony Ericsson,
Samsung and LG. Google has the Android Market for the T-Mobile G1 and
the soon to be released HTC Magic. ...Examples are the LG Vu and
Samsung Eternity sold by AT&T and the LG Voyager sold by Verizon
Wireless. AT&T's flagship phone, the iPhone from Apple
(Nasdaq: ...After making a large impact in the music player market
with the Apple iPod, Apple entered the growing mobile market. In 2007
Apple entered the mobile market ...No TV or computer? There are mobile
offerings on iPhone and iPod are now available, plus AT&T and
Verizon Wireless video products. ...Samsung heeft op het Mobile World
Congress de Samsung Omnia HD aangekondigd; een telefoon met een groot
3.7 inch touchscreen-display en de mogelijkheid om ...{{http://
farm4.static.flickr.com/3556/3381203203_d55a573cc4.jpg}}

Samsung is a brand of Computers, Mobiles, ipode etc{{http://
farm4.static.flickr.com/3548/3383585909_0d862536d2.jpg}}