Circuit City's death traced back to layoffs

But most experts point to the chain's 2007 layoff of thousands of its
highest-paid -- and most experienced -- sales clerks as the start of
its rapid descent. Many went to Best Buy, which consistently ranked
higher in customer service scores in recent years.
http://www.pressconnects.com/article...NESS/901190339

Yup, no brainer here....their service was AWEFUL!\

Keith
http://www.eBuyHD.com

I trace it back to DIVX competition with DVDs. That ****ed off plenty of
people.


--
Pat

On Mon, 19 Jan 2009 15:36:29 -0800 (PST), KHudson
wrote:

But most experts point to the chain's 2007 layoff of thousands of its
highest-paid -- and most experienced -- sales clerks as the start of
its rapid descent. Many went to Best Buy, which consistently ranked
higher in customer service scores in recent years.
http://www.pressconnects.com/article...NESS/901190339

Yup, no brainer here....their service was AWEFUL!\

Keith
http://www.eBuyHD.com


Don't believe it. The layoffs came because they were almost bankrupt
already.
Thumper

"Greywolf" wrote:

I trace it back to DIVX competition with DVDs. That ****ed off plenty of
people.

I trace it WAY back (long before DIVX) to a totally incompetent repair
department.


--
Who is Obama's Favorite Citizen? You could be...
http://tinyurl.com/ObamasFav

Circuit City's demise can be traced to two things.

1. The internet - Dell, Newegg, Amazon, etc

2. The fact that computers could be bought at just about any brick and
mortar store, including Walmart, Costco, Sears, etc, instead of an
electronics specialty store. Same thing that killed CompUSA.

Mark A wrote:
Circuit City's demise can be traced to two things.

1. The internet - Dell, Newegg, Amazon, etc

2. The fact that computers could be bought at just about any brick and
mortar store, including Walmart, Costco, Sears, etc, instead of an
electronics specialty store. Same thing that killed CompUSA.


and CC's sales people were just as competent as Walmart's, which is not
a compliment.

"Philip" wrote in message
...
and CC's sales people were just as competent as Walmart's, which is not a
compliment.

Walmart, Dell (online), Newegg, Costco, Amazon, etc don't have sales people
(they really only have stockers or pickers for the online stores). That is
why they sell for less and why Circuit City cannot compete.

Also, the Circuit City stores were too small to have a full line of
merchandise that might attract some buyers that would pay extra to visit a
brick and mortar store. For example, compare Frys or MicroCenter with
significantly larger number of SKU's.. Even Best Buy stores are much larger.

Circuit City had to drop out of appliance business for the same reason, the
stores were too small to stock enough models in the showroom and could not
compete with Sears, Home Depot, Lowes, etc.

Mark A wrote:
"Philip" wrote in message
...
and CC's sales people were just as competent as Walmart's, which is not a
compliment.

Walmart, Dell (online), Newegg, Costco, Amazon, etc don't have sales people
(they really only have stockers or pickers for the online stores). That is
why they sell for less and why Circuit City cannot compete.

Also, the Circuit City stores were too small to have a full line of
merchandise that might attract some buyers that would pay extra to visit a
brick and mortar store. For example, compare Frys or MicroCenter with
significantly larger number of SKU's.. Even Best Buy stores are much larger.

Circuit City had to drop out of appliance business for the same reason, the
stores were too small to stock enough models in the showroom and could not
compete with Sears, Home Depot, Lowes, etc.

I did buy a built-in oven/microwave from them, cica 1990. At the time,
they were better than Great Western Appliance (SF Bay Area) who acted
like (used) car salesmen. The good-old-pre-www-days, I guess.

"Philip" wrote in message
...
I did buy a built-in oven/microwave from them, cica 1990. At the time,
they were better than Great Western Appliance (SF Bay Area) who acted like
(used) car salesmen. The good-old-pre-www-days, I guess.

I don't think the online retailers hurt CC on major appliances. It was Sears
(who decided to stock all major brands and not just Kenmore), Home Depot,
Lowes, etc. Circuit City just did not have enough floor space to carry all
the models, and consumers like to go to one store to see everything.

"Greywolf" wrote in message
...
I trace it back to DIVX competition with DVDs. That ****ed off plenty of
people.


--
Pat

DIVX ****ed me off to the point that I haven't set foot in a Circuit City
since! Glad the *******s are gone.