Dixons/Samsung poor service

I ordered a TV from Dixons. This morning it arrived with a hole in the box
and damage to the screen - thanks to DHL/UK Mail. Samsung are blaming
DHL/UK Mail for throwing the TV about. DHL/UK Mail say that's how the box
was when they put it in a mail bag! Why would they send out something they
knew was damaged?
Dixons refused to exchange the TV or collect it today, the best they could
say was "one day next week any time between 8-30am and 5pm" which is crap.
I had to ask for a refund as they couldn't give a delivery date for a
replacement, I would have been waiting a further week at least. Absolutely
nothing to speed up the process from customer services.
The refund is also going to take 5 days to process which is unacceptable.

Dixons refuse to exchange the TV. They refuse to take the broken one away
at the same time as delivering a new one.

The fault is with Samsung UK really. The TV is surrounded at each corner by
polystyrene blocks, but there is nothing to stop the front or back of the
box being pushed inwards against the screen. I would avoid Samsung products
unless you are certain they are only being delivered by Dixons staff.
Dixons will NOT exchange products if they are delivered by UK Mail/DHL.
They make you wait while they gather interest on the money you have paid -
which is quite a good little scam.
I have left a note in the box, so the next unlucky customer Dixons scams
will find it and see they are not the first person the same TV has been sent
to.

The pictures are here -

http://img155.imageshack.us/my.php?i...6669758bj7.jpg
The red thing is the bag that it arrived in. I knew as soon as I looked
that there was going to be a problem.

Closeup of the damage to the box -
http://img155.imageshack.us/my.php?i...9953434tr1.jpg

Other marks over the box -
http://img155.imageshack.us/my.php?i...6520669iq6.jpg

Looking inside, on the underside of the flap which is closest to the
screen -
http://img180.imageshack.us/my.php?i...1390606jk3.jpg

Looking in to the box that Samsung UK say is sufficient to protect the LCD
screen -
http://img187.imageshack.us/my.php?i...6720607ao2.jpg
Obviously it isn't suitable and they must know it.
See the hole in the thin material which is more of a dust cover? Something
has
either fallen on the box and gone through, or it has been pushed against
something
by DHL/UK Mail.

Damage to the LCD panel shown below. There are four lines that radiate
outwards
from the point of impact by about 8 inches. They are a different shade of
black so
not possible to see clearly in this picture.

http://img187.imageshack.us/my.php?i...6568313pl5.jpg

Thanks Samsung UK for providing rubbish protection -
http://img180.imageshack.us/my.php?i...5071234jr2.jpg
Thanks also to DHL/UK Mail for throwing the TV about, also
thanks to Dixons who *REFUSED* to exchange the TV for a
new one. They said they couldn't guarantee the next one wouldn't
arrive the same way due to the poor packaging from Samsung.
Samsung state their packaging protects the TV!

So it's one company blaming the other and I'm having to wait a week
for a refund!

Avoid Samsung TVs until they address this problem or you can collect it
yourself.

john m wrote:

Avoid Samsung TVs until they address this problem or you can collect it
yourself.


This happens to the 'Tiscali Idiot'.

Nice.

(Interesting he gave up waiting for an OLED / SED display)

--
Adrian C

In article , says...
I have left a note in the box, so the next unlucky customer Dixons scams
will find it and see they are not the first person the same TV has been sent
to.


Good idea leaving a note in the box .

Although i must admit i've never had any problems with samsung or dixons
in the rare occasions i've bought something them .


--
www.krustov.co.uk

On 27/06/2008 in message john m wrote:

I ordered a TV from Dixons. This morning it arrived with a hole in the
box and damage to the screen - thanks to DHL/UK Mail. Samsung are blaming
DHL/UK Mail for throwing the TV about. DHL/UK Mail say that's how the box
was when they put it in a mail bag! Why would they send out something
they knew was damaged?

If the box was damaged you should have refused to accept the delivery
surely?

--
Jeff Gaines Damerham Hampshire UK
You can't tell which way the train went by looking at the tracks

john m wrote:
|| I ordered a TV from Dixons. This morning it arrived with a hole in
|| the box and damage to the screen - thanks to DHL/UK Mail. Samsung
|| are blaming DHL/UK Mail for throwing the TV about. DHL/UK Mail say
|| that's how the box was when they put it in a mail bag! Why would
|| they send out something they knew was damaged?
|| Dixons refused to exchange the TV or collect it today, the best they
|| could say was "one day next week any time between 8-30am and 5pm"
|| which is crap. I had to ask for a refund as they couldn't give a
|| delivery date for a replacement, I would have been waiting a further
|| week at least. Absolutely nothing to speed up the process from
|| customer services.
||


They still don't get it do they.. One would think that they would be
bending over backwards to offer first class customer service, especially as
giant U.S. company Best Buy with its 20 billion pound a year turnover [built
on the foundation of a first class customer relationship] is apparently
intending to launch in the UK, if they do then personally I can't see
outfits such as DSG and Comet lasting very long, especially in the current
economic climate.

"DSGi will not be on the high street in five years, claims retail
consultant"
http://ertweekly.com/default.aspx.locid-05nnew1kj.RefLocID-05n01a.Lang-EN.htm

Mike Henry wrote:

You'd need the patience of a saint at the current speed of progress on the
OLED front.

3 to 5 years I'm told for large (20 inch) displays, but Google Groups will be
there to prove me wrong !

--
Mark
Please replace invalid and invalid with gmx and net to reply.

On Fri, 27 Jun 2008 17:06:33 +0100, Ivan wrote:

john m wrote:
|| I ordered a TV from Dixons. This morning it arrived with a hole in

They still don't get it do they.. One would think that they would be
bending over backwards to offer first class customer service, especially
as giant U.S. company Best Buy with its 20 billion pound a year turnover
[built on the foundation of a first class customer relationship] is
apparently intending to launch in the UK, if they do then personally I
can't see outfits such as DSG and Comet lasting very long, especially in
the current economic climate.



What chance of Best BUy selling goods at US pricing levels

Mike Henry wrote:
In , Mark Carver
wrote:

Mike Henry wrote:

You'd need the patience of a saint at the current speed of progress on the
OLED front.
3 to 5 years I'm told for large (20 inch) displays, but Google Groups will be
there to prove me wrong !

I prefer a nice RSS feed to the Register :-). There was a small
development this week and a summary of the current runners and riders in
this article:
http://www.reghardware.co.uk/2008/06...kes_oled_play/
HTH

I really should have known some of that already ;-)

I've seen an OLED viewfinder for a broadcast HD TV camera, that was very nice,
and a vast improvement over the current LCD versions which are, to be fair,
not very good.

--
Mark
Please replace invalid and invalid with gmx and net to reply.

None of them should be involving you in this who is to blame argument. Once
its admitted that its nothing you did, they can argue between themselves for
ever. You should get your replacement or refund on the nail no messing
about.

Its unprofessional in my opinion to discuss internal matters between
companies with the customer who just wants a working telly.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"john m" wrote in message
...
I ordered a TV from Dixons. This morning it arrived with a hole in the box
and damage to the screen - thanks to DHL/UK Mail. Samsung are blaming
DHL/UK Mail for throwing the TV about. DHL/UK Mail say that's how the box
was when they put it in a mail bag! Why would they send out something they
knew was damaged?
Dixons refused to exchange the TV or collect it today, the best they could
say was "one day next week any time between 8-30am and 5pm" which is crap.
I had to ask for a refund as they couldn't give a delivery date for a
replacement, I would have been waiting a further week at least.
Absolutely nothing to speed up the process from customer services.
The refund is also going to take 5 days to process which is unacceptable.

Dixons refuse to exchange the TV. They refuse to take the broken one away
at the same time as delivering a new one.

The fault is with Samsung UK really. The TV is surrounded at each corner
by polystyrene blocks, but there is nothing to stop the front or back of
the box being pushed inwards against the screen. I would avoid Samsung
products unless you are certain they are only being delivered by Dixons
staff. Dixons will NOT exchange products if they are delivered by UK
Mail/DHL. They make you wait while they gather interest on the money you
have paid - which is quite a good little scam.
I have left a note in the box, so the next unlucky customer Dixons scams
will find it and see they are not the first person the same TV has been
sent to.

The pictures are here -

http://img155.imageshack.us/my.php?i...6669758bj7.jpg
The red thing is the bag that it arrived in. I knew as soon as I looked
that there was going to be a problem.

Closeup of the damage to the box -
http://img155.imageshack.us/my.php?i...9953434tr1.jpg

Other marks over the box -
http://img155.imageshack.us/my.php?i...6520669iq6.jpg

Looking inside, on the underside of the flap which is closest to the
screen -
http://img180.imageshack.us/my.php?i...1390606jk3.jpg

Looking in to the box that Samsung UK say is sufficient to protect the LCD
screen -
http://img187.imageshack.us/my.php?i...6720607ao2.jpg
Obviously it isn't suitable and they must know it.
See the hole in the thin material which is more of a dust cover?
Something has
either fallen on the box and gone through, or it has been pushed against
something
by DHL/UK Mail.

Damage to the LCD panel shown below. There are four lines that radiate
outwards
from the point of impact by about 8 inches. They are a different shade of
black so
not possible to see clearly in this picture.

http://img187.imageshack.us/my.php?i...6568313pl5.jpg

Thanks Samsung UK for providing rubbish protection -
http://img180.imageshack.us/my.php?i...5071234jr2.jpg
Thanks also to DHL/UK Mail for throwing the TV about, also
thanks to Dixons who *REFUSED* to exchange the TV for a
new one. They said they couldn't guarantee the next one wouldn't
arrive the same way due to the poor packaging from Samsung.
Samsung state their packaging protects the TV!

So it's one company blaming the other and I'm having to wait a week
for a refund!

Avoid Samsung TVs until they address this problem or you can collect it
yourself.

john m wrote:
I ordered a TV from Dixons. This morning it arrived with a hole in the box
and damage to the screen - thanks to DHL/UK Mail. Samsung are blaming
DHL/UK Mail for throwing the TV about. DHL/UK Mail say that's how the box
was when they put it in a mail bag! Why would they send out something they
knew was damaged?
Dixons refused to exchange the TV or collect it today, the best they could
say was "one day next week any time between 8-30am and 5pm" which is crap.
I had to ask for a refund as they couldn't give a delivery date for a
replacement, I would have been waiting a further week at least. Absolutely
nothing to speed up the process from customer services.
The refund is also going to take 5 days to process which is unacceptable.

Dixons refuse to exchange the TV. They refuse to take the broken one away
at the same time as delivering a new one.

The fault is with Samsung UK really. The TV is surrounded at each corner by
polystyrene blocks, but there is nothing to stop the front or back of the
box being pushed inwards against the screen. I would avoid Samsung products
unless you are certain they are only being delivered by Dixons staff.
Dixons will NOT exchange products if they are delivered by UK Mail/DHL.
They make you wait while they gather interest on the money you have paid -
which is quite a good little scam.
I have left a note in the box, so the next unlucky customer Dixons scams
will find it and see they are not the first person the same TV has been sent
to.

The pictures are here -

http://img155.imageshack.us/my.php?i...6669758bj7.jpg
The red thing is the bag that it arrived in. I knew as soon as I looked
that there was going to be a problem.

Closeup of the damage to the box -
http://img155.imageshack.us/my.php?i...9953434tr1.jpg

Other marks over the box -
http://img155.imageshack.us/my.php?i...6520669iq6.jpg

Looking inside, on the underside of the flap which is closest to the
screen -
http://img180.imageshack.us/my.php?i...1390606jk3.jpg

Looking in to the box that Samsung UK say is sufficient to protect the LCD
screen -
http://img187.imageshack.us/my.php?i...6720607ao2.jpg
Obviously it isn't suitable and they must know it.
See the hole in the thin material which is more of a dust cover? Something
has
either fallen on the box and gone through, or it has been pushed against
something
by DHL/UK Mail.

Damage to the LCD panel shown below. There are four lines that radiate
outwards
from the point of impact by about 8 inches. They are a different shade of
black so
not possible to see clearly in this picture.

http://img187.imageshack.us/my.php?i...6568313pl5.jpg

Thanks Samsung UK for providing rubbish protection -
http://img180.imageshack.us/my.php?i...5071234jr2.jpg
Thanks also to DHL/UK Mail for throwing the TV about, also
thanks to Dixons who *REFUSED* to exchange the TV for a
new one. They said they couldn't guarantee the next one wouldn't
arrive the same way due to the poor packaging from Samsung.
Samsung state their packaging protects the TV!

So it's one company blaming the other and I'm having to wait a week
for a refund!

Avoid Samsung TVs until they address this problem or you can collect it
yourself.



If you paid by credit card simply contact the card company and put the
amount into dispute, then inform Dixons et al as to what you've done.
You won't get stung for the money, and Dixons won't get paid either.

Next time, don't buy from Dixons .....


Clem