Toshiba Pixel Policy continued.....

further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white) is
now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj

On Thu, 7 Feb 2008 18:25:06 -0000, "tpow" wrote:

further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white) is
now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj

Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

On 07/02/2008 22:17, Scott wrote:

Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

If Toshiba's revised policy is to replace any TV with DOA pixels, it's
more their problem than Scott's.

On Thu, 07 Feb 2008 22:43:57 +0000, Mike Henry
wrote:

In , Scott
wrote:
Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

Does not compute. Given the size of the petrol tank in your car, what is
the statistical probability that you will have a flat tyre in the morning?

Are you saying the pixels are in a part of the TV other than the
screen?

"Scott" wrote in message
...
On Thu, 7 Feb 2008 18:25:06 -0000, "tpow" wrote:

further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white)
is
now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj

Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

then I have 1 years to send it back................at their cost again.

I had been emailing and writing to my supplier for 4 days asking WHY is it
cont classed as a fault, with very little sympathy from them as they were
only repeating their suppliers terms..............yesterday afternoon it was
a totally different story "sorry Sir we will have it collected within the
day and exchanged".

Another case of a lazy supplier inventing rules to let them off the hook by
the sound of it. If they get their backsides roasted a little they suddenly
change their minds.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"tpow" wrote in message
...
further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white)
is now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj

"Brian Gaff" wrote in message
. ..
Another case of a lazy supplier inventing rules to let them off the hook
by the sound of it. If they get their backsides roasted a little they
suddenly change their minds.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"tpow" wrote in message
...
further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed
him my supplier has been rejecting my request all week in favour of
Toshibas pixel policy. Get them to phone me direct said the guy. This I
did and hey presto I get a call from the supplier, within 15 minutes,
saying Toshiba have changed their policy and one coloured pixel (red,
green,blue,white) is now considered a fault. No ISO codes stated and no
conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the
40XF355 model.

dj




Both parties were not adhering to the Sale of Goods Act 1979. We, Joe blow,
are just not prepared to go through all the hassle of the small claims court
so we go along with the flow.

I wish there was a thunderbug policy..........to clean out my Dell
LCD........I've about 6 in there now.

"tpow" wrote in message
...
further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white)
is now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj


Googled this today on another forum,

Dear Customer,

Thank you for your recent enquiry. Please find the information that you
requested as follows:

An LCD or plasma screen is split into two areas.

In Zone A (centre of the screen which covers 3/4 of the screen) you need 2
or more dead pixels (completely black) within 10mm of each other for it to
be classed as faulty.

In Zone B (1/8th width of the screen all the way around) you need 4 or more
dead pixels (completely black) within 10mm of each other for this to be
classed as a fault.

Two permanently bright pixels in the Zone A or three in Zone B would be
considered too many and any linked bright pixels (ie. adjacent pixels in
any direction) would be considered unacceptable.

If they are not within 10mm of each other it is not a fault.

Any coloured pixel will be classed as a fault.

If you have any further queries or would like to go through your query with
an advisor you can contact us on 0115 9766958,
Monday - Friday 8.00-20.00, Saturday 8.00-18.00 and Sunday 10.00-16.00, or
feel free to reply by E-mail.

We trust that the information is to your satisfaction. If you have any
further queries, please do not hesitate to contact us on the above number.

Kind regards,

Natalie Matthews

Toshiba Consumer Products Division Helpdesk.

In message ,
Mike Henry Proclaimed from the tallest
tower:

In , Scott
wrote:
Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

Does not compute. Given the size of the petrol tank in your car, what
is the statistical probability that you will have a flat tyre in the
morning?

A better analogy would be given the number of tyres on your vehicle, what is
the probability you willl have a flat tyre...?

--
Regards,
Chris.
(Remove Elvis's shoes to email me)

On Fri, 8 Feb 2008 16:06:58 -0000, "ChrisM"
wrote:

In message ,
Mike Henry Proclaimed from the tallest
tower:

In , Scott
wrote:
Given the number of pixels in a TV screen what is the statistical
probability of there being no faults in the next one?

Does not compute. Given the size of the petrol tank in your car, what
is the statistical probability that you will have a flat tyre in the
morning?

A better analogy would be given the number of tyres on your vehicle, what is
the probability you willl have a flat tyre...?

Or if you bought however many million tyres as there are pixels as a
job lot from the manufacturers what is the probability that one or
more of them has a defect.