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#21
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An completely objective opinion then. (I'm inclined to agree though) Roger R I am biased, obviously, but I see it all the time and quite interestingly, people seem to enjoy telling me how badly they have been treated by the big stores. I cant really understand this one. I think I would tend to keep quiet about it if I had been to one of them, received less than perfect advice or service and still bought from them. |
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#22
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wrote in message s.com... I am biased, obviously, but I see it all the time and quite interestingly, people seem to enjoy telling me how badly they have been treated by the big stores. I cant really understand this one. I think I would tend to keep quiet about it if I had been to one of them, received less than perfect advice or service and still bought from them. Perhaps that's because they see the failure as the stores fault and not their own for making the wrong decision about where to buy. And they think that by subsequently blackening the store/your competitor they are demonstrating to you how much wiser they are now and perhaps you will be more favourably disposed to give them a good deal/service. Roger R |
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#23
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Perhaps that's because they see the failure as the stores fault and not their own for making the wrong decision about where to buy. And they think that by subsequently blackening the store/your competitor they are demonstrating to you how much wiser they are now and perhaps you will be more favourably disposed to give them a good deal/service. Roger R I hope we would anyway. Really I think it is all about being as honest as possible when asked for an opinion or to give a demo. I have even been known to send a prospective customer to a competitor for a particular piece of equipment if I feel it would suit them better than something we sell. At least it builds up trust and we will probably see them again later for something else or to do an installatioin. I would say though, that a big problem for the independant dealer trying to give the best service and advice, is the customer who uses a great deal of our time and facilities and then goes elsewhere to buy. This is always likely to happen but it has already lead to the demise of the majority of small dealers and just perpetuates the domination of the chain stores. One wonders what happens when the last small dealers close down and there is no one left to sort out and connect up the haphazard mess of equipment that many people seem to collect. Talking about the poor quality feeds which many stores have to their demo TV's: I wandered into Commet in a nearby town around Christmas 18 months ago. On one side of an isle they had a collection of "HD Ready" LCD and plasma TV's and on the other side they had the rest of the LCD's and plasma's. All of the sets on the "HD" side were fed from an HD source via component cables and were showing recent HD football (Great quality, of course). The "non HD" isle were showing an old football match which was obviously recorded in VHS quality (Definitely on tape or copied from tape) and all of the sets were connected with RF aerial cables ONLY! I am sure this must have come very close to mis-selling. I stayed around for a bit and listened to customers and it was obvious that none of them had the slightest idea about anything but what they saw on the screen. The salesman seemed pretty busy demonstrating the difference in quality. |
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#24
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A lot of what you guys say - the way chain stores rig their demos, the
ridiculous price of extras, etc - is fair comment, but in the end there is no substitute for the customer being well informed. From the customer's point of view, however, it's very difficult to get hold of the relevant information. As I have recently shown in another thread ... http://tinyurl.com/27ajfd ... standing in for ... http://groups.google.com/group/uk.te...b22a5b9d5794ce .... even making a rational choice of a new kettle is more complex than might at first appear, and in that thread the group seemed to agree with me that information posted on a manufacturer's website is just plain wrong, in that it runs contrary to the laws of physics! Within the last year or so, I've also looked at a replacement midi stereo for my bedroom/office, and a replacement soundcard for my PC, and not a single one of the units I looked at had technical specifications such as Frequency Response, Signal-To-Noise Ratio, or Total Harmonic Distortion, anywhere in the accompanying literature, though a few were available on websites, and I obtained one or two more by emailing manufacturers. AFAICR, such a situation would have been unthinkable in my youth, and at very least I simply wouldn't have bought anything where such specifications were not given. When you consider the above, and also consider some of the pseudo-science that has been put forward to bolster entrenched thinking, even in uk.tech.digital-tv, a technical ng where one has a right to expect independent rationality, then I regret I wouldn't trust even an 'independent' 'expert'. Hence my advice aimed at giving the OP some independent means of directly comparing sets, though I accept that it's true that: 1) Between stores, different DVD players, and the way they are connected to the TVs - RGB/CV/RF - are also implicitly being compared. 2) It's becoming obsolete to use DVDs for such a comparison because they are SD. However, I'm not sure how many suitable HD format disks the average punter could obtain for such a comparison, and how many stores could mount a demo with the particular one of competing formats a customer might bring in, while DVDs are at any rate commonly available and still a better source than most SD broadcast feeds (though the shots of the Namib desert in the last Natural World "Desert Lions" were breathtaking, even on five year old SD equipment - Panasonic 22" LCD fed via RGB from a Dreambox satellite decoder). I dread anything going wrong these days. Design, looks, and hype triumph over fact and functionality at every turn, and finding an adequate replacement for the simplest thing has become an obstacle course. I can't even get jeans that fit me because of my height. I had to wait to go into town for other reasons to get a refill for a decent biro. I had to buy a replacement battery for my mobile on-line, because all the local stores want to do is sell you a new one with a call package. (-: Wanders of into the sunset muttering something in a pseudo-Yorkshire brogue to the effect: "Eee! When I were a young 'un ..." :-) wrote in message oups.com... "Roger R" wrote in message ... |
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#25
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I dread anything going wrong these days. Design, looks, and hype triumph
over fact and functionality at every turn, and finding an adequate replacement for the simplest thing has become an obstacle course. I can't even get jeans that fit me because of my height. I had to wait to go into town for other reasons to get a refill for a decent biro. I had to buy a replacement battery for my mobile on-line, because all the local stores want to do is sell you a new one with a call package. (-: Wanders of into the sunset muttering something in a pseudo-Yorkshire brogue to the effect: "Eee! When I were a young 'un ..." :-) Well its what the public wants.. low prices and sod any after sales and service!.... How many times do you get the request "where can I get a whatever at the lowest possible PRICE" ?.... -- Tony Sayer |
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#26
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In message , tony sayer
wrote Well its what the public wants.. low prices and sod any after sales and service!.... What after sales service would you need with consumer products if you were just replacing the older version with something newer? -- Alan news2006 {at} amac {dot} f2s {dot} com |
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#27
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On Thu, 31 May 2007 22:38:54 +0100, membership
wrote: In article , Roger R wrote: "Graham C" wrote in message news ![]() I know many years ago Plessey sold reject 2 watt audio amplifier chips to Sinclair who resold them as 5 watt amplifiers with a mark up of around 2000% knowing that probably half would be returned as 'unfit for the purpose of'. I always understood that the 5W Sinclair amp/chip was made for them by Texas Instruments who refused to put their name on them. I don't think "unfit for purpose" existed at the time of Sinclair. I still have a few of these left - they were of two types one had two metal tabs to which the heatsink would be attached. The other had a 2BA bolt sticking out of it for the same purpose. They were definitely Plessey as my mate gave them to me - he left Sinclair's employment and went on to work for Plessey in Swindon. The Plessey spec was something like : 0.3 % THD at 1 W, 2.5% THD at 2 W, hence you can guess the distortion at 5 watts ! Re 'unfit for the purpose of' he told me that the biggest problem in working for Sinclair in Cambridge, was getting through the front door in the morning. If the post had already been you couldn't open the front door owing to the huge mound of returns on the other side. G. |
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#28
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In article , Alan
writes In message , tony sayer wrote Well its what the public wants.. low prices and sod any after sales and service!.... What after sales service would you need with consumer products if you were just replacing the older version with something newer? Don't suppose you would but don't expect much in the way of good advice when your buying it.. -- Tony Sayer |
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#29
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In message , tony sayer
wrote In article , Alan writes Don't suppose you would but don't expect much in the way of good advice when your buying it.. Who needs the advice of shop salespeople? They will only attempt to flog you the items with the greatest profit margin and then an unnecessary extended warranty. The only advantage shopping in a local store is that you can get the goods immediately without having to wait for delivery. -- Alan news2006 {at} amac {dot} f2s {dot} com |
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#30
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In article , Alan
writes In message , tony sayer wrote In article , Alan writes Don't suppose you would but don't expect much in the way of good advice when your buying it.. Who needs the advice of shop salespeople? They will only attempt to flog you the items with the greatest profit margin and then an unnecessary extended warranty. The only advantage shopping in a local store is that you can get the goods immediately without having to wait for delivery. Well years ago when I was in the TV trade I reckon that overall pictures were much better then what they are today, as you had a trained engineer who knew what the picture was supposed to look like and we insisted that an efficient aerial be used and overall standards were higher. And today **** poor set up TV's showing nothing like they can do!. Two of our neighbours using indoor aerials with very mixed results and the widescreen that the other has all over the place!.... -- Tony Sayer |
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