Freesat from Sky

I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was
steered towards purchasing a £20 viewing card. However, in between the
service being discontinued on the second receiver and the receipt on the
freesat card I appear to be receiving all of the freesat channels (Sky
3, etc.). The relevant website Q&A (http://www.freesatfromsky.com) says
that if I already have digital satellite equipment "...All you need to
get access to the free channels available on the digital satellite
platform is a freesat viewing card which costs just £20..." but does
this assume no current working viewing card? Should I badger for my £20
back?

Thanks,

Greg

Hi,

In article ,
Greg wrote:
I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was
steered towards purchasing a £20 viewing card. However, in between the
service being discontinued on the second receiver and the receipt on the
freesat card I appear to be receiving all of the freesat channels (Sky
3, etc.). The relevant website Q&A (http://www.freesatfromsky.com) says
that if I already have digital satellite equipment "...All you need to
get access to the free channels available on the digital satellite
platform is a freesat viewing card which costs just £20..." but does
this assume no current working viewing card? Should I badger for my £20
back?

Your current viewing card will do fine. Whether you can get the £20 back is
another matter though.

Andy

"Greg McDougall" wrote in message
o.uk...
I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was steered
towards purchasing a £20 viewing card. However, in between the service
being discontinued on the second receiver and the receipt on the freesat
card I appear to be receiving all of the freesat channels (Sky 3, etc.).
The relevant website Q&A (http://www.freesatfromsky.com) says that if I
already have digital satellite equipment "...All you need to get access to
the free channels available on the digital satellite platform is a freesat
viewing card which costs just £20..." but does this assume no current
working viewing card? Should I badger for my £20 back?


yes and no...because your old card will work (as you can see), but in theory
its sky's property, so legally you have no leg to stand on..you have however
been ripped off for £20, all you needed to do was cancel the multiroom.
Worth a phone call to try and get it back? I suppose if you kick up a fuss
and just say if they wont pay it back you want to cancel any premium
channels on your man sub as they have ripped you off, they might concede?

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Tumbleweed wrote:
"Greg McDougall" wrote in message
o.uk...
I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was steered
towards purchasing a £20 viewing card. However, in between the service
being discontinued on the second receiver and the receipt on the freesat
card I appear to be receiving all of the freesat channels (Sky 3, etc.).
The relevant website Q&A (http://www.freesatfromsky.com) says that if I
already have digital satellite equipment "...All you need to get access to
the free channels available on the digital satellite platform is a freesat
viewing card which costs just £20..." but does this assume no current
working viewing card? Should I badger for my £20 back?


yes and no...because your old card will work (as you can see), but in theory
its sky's property, so legally you have no leg to stand on..you have however
been ripped off for £20, all you needed to do was cancel the multiroom.
Worth a phone call to try and get it back? I suppose if you kick up a fuss
and just say if they wont pay it back you want to cancel any premium
channels on your man sub as they have ripped you off, they might concede?


Do I have a "distance selling" angle. Is it worth just telling them I
don't want it? I know it's "only" £20 but I'm kicking myself. I've also
read elsewhere here that they may send out new cards from time-to-time -
am I cutting myself off from these if I'm not on the Freesat customer list?

Greg

Greg McDougall wrote:
Tumbleweed wrote:
"Greg McDougall" wrote in message
o.uk...
I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was
steered towards purchasing a £20 viewing card. However, in between
the service being discontinued on the second receiver and the
receipt on the freesat card I appear to be receiving all of the
freesat channels (Sky 3, etc.). The relevant website Q&A
(http://www.freesatfromsky.com) says that if I already have digital
satellite equipment "...All you need to get access to the free
channels available on the digital satellite platform is a freesat
viewing card which costs just £20..." but does this assume no
current working viewing card? Should I badger for my £20 back?

yes and no...because your old card will work (as you can see), but
in theory its sky's property, so legally you have no leg to stand
on..you have however been ripped off for £20, all you needed to do
was cancel the multiroom. Worth a phone call to try and get it back?
I suppose if you kick up a fuss and just say if they wont pay it
back you want to cancel any premium channels on your man sub as they
have ripped you off, they might concede?

Do I have a "distance selling" angle. Is it worth just telling them I
don't want it? I know it's "only" £20 but I'm kicking myself. I've
also read elsewhere here that they may send out new cards from
time-to-time - am I cutting myself off from these if I'm not on the
Freesat customer list?
Greg


There has only been one change of viewing cards since the launch on 1
Oct 1998, having a Freesat card only guarantees they will swap the card
for a few years, you might as well continue with the cancelled viewing
card and then if they do change the cards buy one.

You could activate the Freesat viewing card and then sell it to someone
outside the UK.


--
60 day free DVD rental: www.southeastbirmingham.co.uk/dvd
Mobile Offers: www.southeastbirmingham.co.uk/mob
Win Amazon Vouchers:
http://www.wabbadabba.com/join.aspx?friend=4I9Q6C6X3477

On Wed, 09 May 2007 22:12:09 GMT, Greg McDougall wrote:

Tumbleweed wrote:
"Greg McDougall" wrote in message
o.uk...
I've just contacted Sky regarding reducing my monthly expenditure by
switching off my multi-room subscription (saving £10/month). I was steered
towards purchasing a £20 viewing card. However, in between the service
being discontinued on the second receiver and the receipt on the freesat
card I appear to be receiving all of the freesat channels (Sky 3, etc.).
The relevant website Q&A (http://www.freesatfromsky.com) says that if I
already have digital satellite equipment "...All you need to get access to
the free channels available on the digital satellite platform is a freesat
viewing card which costs just £20..." but does this assume no current
working viewing card? Should I badger for my £20 back?


yes and no...because your old card will work (as you can see), but in theory
its sky's property, so legally you have no leg to stand on..you have however
been ripped off for £20, all you needed to do was cancel the multiroom.
Worth a phone call to try and get it back? I suppose if you kick up a fuss
and just say if they wont pay it back you want to cancel any premium
channels on your man sub as they have ripped you off, they might concede?


Do I have a "distance selling" angle. Is it worth just telling them I
don't want it? I know it's "only" £20 but I'm kicking myself. I've also
read elsewhere here that they may send out new cards from time-to-time -
am I cutting myself off from these if I'm not on the Freesat customer list?

You should certainly be able to return it within 7 days of delivery for a full refund under the
Distance Selling Regulations. The means of ordering is irrelevant whether by phone, Internet or mail
order. http://www.oft.gov.uk/advice_and_res...g-regulations/
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur