Samsung HPS4253

I purchased a Samsung HPS4253 from Circuit City in December 2006. I
have a problem with 2 red verticle lines running through the picture.
Circuit City warranty is elapsed (30days) so i have been working
through Samsung. They have already sent someone to the house to fix
it once and within 3 days the exact same problem returned. I am
trying to get the unit replaced but Samsung "customer service" is not
responding. Once i refused to have yet another repair done to my set
and requested a replacement, they transferred me to the "executive
customer service" department. With no satisfaction in site as they
appear to be reading a script, i asked for a manager and was told they
were not available but someone would contact me - WITHIN 72 HOURS.
Still waiting to talk to someone over a week later and daily calls to
them. Amazingly i have remained calm through the experience but
patience is wearing thin. I just want a TV that works! Any
suggestions on how to proceed are welcome.

wrote:
I purchased a Samsung HPS4253 from Circuit City in December 2006. I
have a problem with 2 red verticle lines running through the picture.
Circuit City warranty is elapsed (30days) so i have been working
through Samsung. They have already sent someone to the house to fix
it once and within 3 days the exact same problem returned. I am
trying to get the unit replaced but Samsung "customer service" is not
responding. Once i refused to have yet another repair done to my set
and requested a replacement, they transferred me to the "executive
customer service" department. With no satisfaction in site as they
appear to be reading a script, i asked for a manager and was told they
were not available but someone would contact me - WITHIN 72 HOURS.
Still waiting to talk to someone over a week later and daily calls to
them. Amazingly i have remained calm through the experience but
patience is wearing thin. I just want a TV that works! Any
suggestions on how to proceed are welcome.


What happened when you contacted the local service company and explained
the problem reocurred in three days?

Did they offer to come back out? Did they tell you to contact Samsung?
Did you not contact them?

There's bad repair technicians/service companies everywhere, but there's
also technical problems that can recur for a number of reasons that
aren't the technician's fault. The fact that it did doesn't necessarily
mean you had an incompetent tech. Then again, **** happens. Maybe it was
an honest mistake. Most techs are human.

Apprising Samsung of the issue is certainly a good step, but they're
under no obligation to give you a new one. Repair / replace is at their
option.

Any service company concerned about their reputation should bend over
backwards to make this right.

I'd start with them. [again]

--
-Gandalf

Never meddle in the affairs of a dragon for you are crunchy and taste
good with ketchup!