Older Sky+ box provided for new install

I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
I was ordering Sky last week I made a point of enquiring about the Sky+ box
I will get fitted. The salesperson said that they didn't have access to that
information.

Sky are just about to launch their new Sky Anytime service. This is their on
demand service and it only works with the newest 160GB Sky+ boxes (PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB Amstrad
PVR2 box. This means that it can only store half as much recorded TV and
won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this when
I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so they
know they could easily lose me.

Interesting question, with other interesting points to ponder.
Does a Sky + box "know" what size disk is fitted?
I have an old Pace + box, supplied (new) with a 40GB Samsung disk, which I
replaced around 18 months ago on the Samsung's failure with a 120GB Western
Digital disk - noisier, but hey, I'm 55 - my hearing's not what it was, the
only complainant is my son when he visits!
I have waiting for installation a 250GB Hitachi drive. It would be nice to
know whether or not Sky's enhancements were limited to box's serial numbers,
or whether they are capable of "reading" the hard disk size....

"Michael" wrote in message
...
I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so
when
I was ordering Sky last week I made a point of enquiring about the Sky+
box
I will get fitted. The salesperson said that they didn't have access to
that
information.

Sky are just about to launch their new Sky Anytime service. This is their
on
demand service and it only works with the newest 160GB Sky+ boxes (PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB
Amstrad
PVR2 box. This means that it can only store half as much recorded TV and
won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this
when
I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so
they
know they could easily lose me.

On 2007-03-06, Edster wrote:

Sky Anytime just means that advertisers or broadcasters can pay Sky to
have whatever programme they choose automatically recorded whether the
viewer wants it or not. Its nothing like the Virgin idea where you
have a list of programmes that you can watch whenever you want.

Surely that's identical to Virgin's idea in every way, except the
programs are stored on the user's digibox (~80GB) rather than being
stored on the broadcaster's equipment (multi-TB?). So you get less
choice, but still get to view whatever programs are selected by
Sky or Virgin at any time.

--
David Taylor

On Tue, 06 Mar 2007 18:22:14 GMT, "Michael"
wrote:

I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
I was ordering Sky last week I made a point of enquiring about the Sky+ box
I will get fitted. The salesperson said that they didn't have access to that
information.

Sky are just about to launch their new Sky Anytime service. This is their on
demand service and it only works with the newest 160GB Sky+ boxes (PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB Amstrad
PVR2 box. This means that it can only store half as much recorded TV and
won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this when
I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so they
know they could easily lose me.

What happens if it ... errr ... fails.
--
Jim Watt
http://www.gibnet.com

"David Taylor" wrote in message
...
On 2007-03-06, Edster wrote:

Sky Anytime just means that advertisers or broadcasters can pay Sky to
have whatever programme they choose automatically recorded whether the
viewer wants it or not. Its nothing like the Virgin idea where you
have a list of programmes that you can watch whenever you want.

Surely that's identical to Virgin's idea in every way, except the
programs are stored on the user's digibox (~80GB) rather than being
stored on the broadcaster's equipment (multi-TB?). So you get less
choice, but still get to view whatever programs are selected by
Sky or Virgin at any time.


You were expecting logic from Edster? he has a pathological hatred of Sky,
not sure why he hangs around here.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

"Michael" wrote in message
...
I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
I was ordering Sky last week I made a point of enquiring about the Sky+ box
I will get fitted. The salesperson said that they didn't have access to
that information.

Sky are just about to launch their new Sky Anytime service. This is their
on demand service and it only works with the newest 160GB Sky+ boxes
(PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB
Amstrad PVR2 box. This means that it can only store half as much recorded
TV and won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this
when I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so
they know they could easily lose me.

How much did you pay? Sounds like you were inadvertently given some sort of
'ex cable' discount based on an old box.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

"Tumbleweed" wrote in message
...

"Michael" wrote in message
...
I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so
when I was ordering Sky last week I made a point of enquiring about the
Sky+ box I will get fitted. The salesperson said that they didn't have
access to that information.

Sky are just about to launch their new Sky Anytime service. This is their
on demand service and it only works with the newest 160GB Sky+ boxes
(PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB
Amstrad PVR2 box. This means that it can only store half as much recorded
TV and won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a
reconditioned "grade A" box. Well if that's the case then why wasn't I
informed this when I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment.
I requested a replacement box via their website today, and I'm awaiting
Sky getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so
they know they could easily lose me.

How much did you pay? Sounds like you were inadvertently given some sort
of 'ex cable' discount based on an old box.

£50 with free installation.

I wasn't informed that I would be getting a crap box. I also specifically
asked what box I was going to get. If they have a policy of giving the older
boxes to discounted customers then they should at least inform them of that.
Or at the very least be *aware* of it in case the customer asks.

"Jim Watt" wrote in message
...
On Tue, 06 Mar 2007 18:22:14 GMT, "Michael"
wrote:

I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so
when
I was ordering Sky last week I made a point of enquiring about the Sky+
box
I will get fitted. The salesperson said that they didn't have access to
that
information.

Sky are just about to launch their new Sky Anytime service. This is their
on
demand service and it only works with the newest 160GB Sky+ boxes (PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB
Amstrad
PVR2 box. This means that it can only store half as much recorded TV and
won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this
when
I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so
they
know they could easily lose me.

What happens if it ... errr ... fails.

Hmmm.... I'll make that my last resort... after a game of cancellation
brinkmanship...

Tumbleweed wrote:


"David Taylor" wrote in message
...
On 2007-03-06, Edster wrote:

Sky Anytime just means that advertisers or broadcasters can pay Sky to
have whatever programme they choose automatically recorded whether the
viewer wants it or not. Its nothing like the Virgin idea where you
have a list of programmes that you can watch whenever you want.

Surely that's identical to Virgin's idea in every way, except the
programs are stored on the user's digibox (~80GB) rather than being
stored on the broadcaster's equipment (multi-TB?). So you get less
choice, but still get to view whatever programs are selected by
Sky or Virgin at any time.


You were expecting logic from Edster? he has a pathological hatred of Sky,
not sure why he hangs around here.

Because Sky doesn't mean all satellite TV and the follow-up was to a.s.t.e.?

Bruce S.
--
Replace the by by blueyonder

"Edster" wrote in message
...
"Tumbleweed" wrote in message


"David Taylor" wrote in message
...
On 2007-03-06, Edster wrote:

Sky Anytime just means that advertisers or broadcasters can pay Sky to
have whatever programme they choose automatically recorded whether the
viewer wants it or not. Its nothing like the Virgin idea where you
have a list of programmes that you can watch whenever you want.

Surely that's identical to Virgin's idea in every way, except the
programs are stored on the user's digibox (~80GB) rather than being
stored on the broadcaster's equipment (multi-TB?). So you get less
choice, but still get to view whatever programs are selected by
Sky or Virgin at any time.


You were expecting logic from Edster? he has a pathological hatred of Sky,
not sure why he hangs around here.

You're right of course, Sky have no interest in making money and only
have the interests of the viewer in mind.

Oh dear... Now that's a definate lie and you know it ;-)

As for the OP, Sky do try to label subsidised boxes as *new*.

As long as they get another mug signed up for 12 months they are'nt
bothered.

That box might just last as long Sky need it to, Then a nice call out fee
for the customer to replace a second hand box!

I have both now but Sky effectively costs the most with replacement boxes,
My last box was replaced by a noisy,crappy Thompson so I doubt that lasting
long hence updating to VM+ for free.