Sky - Absolute bunch of fcuking c#nts

On 4 Mar, 11:36, "AC" wrote:
"steeler" wrote in message

. ..





"Enzo Matrix" wrote in message
m...
Ed wrote:
I am fuming

My Dad wanted High Definition TV, so I did all the research and
decided on a lovely Panasonic Viera @ £1000. Of course he also
needed
a hi def source, so I also organised Sky HD, but they wont let him
have it!

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix
and
the installer could find no way to insert a pause after the 9
which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's
house.

I cannot believe this is a fait accompli. Surely Sky arent going
to
give up on a £300 install and £500 odd a year just for the sake of
a
bit of software that can cope with this situation. My dad cannot
be
the first this has happened to. Has anyone here heard of this
problem,
and has anyone got around it? Will Sky+ not function when not
connected to the phone line?

Sky+ definitely *does* function when not connected to a phone line.
The first thing I did after having it installed was to disconnect
it. It whinges at you that you won't be able to get the full range
of services, but I have found no problem so far.

I can't speak for Sky HD though.

HD does function without. The only problem might be that Sky police
the connection on HD and multiroom (i.e. check and bill you if you
are not connected) a lot more than sky+ and standard.

The problem having sky install is that they will not install without
a phoneline - even if you unplug it soon as they leave.

An indie would not care and it can be DIY'ed.

Yeah they do. my Sky dish was installed without a phone line. I assume
the instalation guy was a 'proper' sky bloke, he certainly had a sky
branded van, and we called sky in the first instand. Fact is I dont
have a phone line at all.

Since then I have moved, and had a few technical calls with sky. At no
point was my lack of land line a problem.

Im guessing is that al lot of this is either instalation engineer
ignorance or stupidly strict Sky procedure. Personally I'd go for
ignorance and/or a jobs worth attitude. Most so called instalation
engineers I have come across are pretty low skilled and mostly
useless. They know nothing of the technology appart from what thier
'training' course told them. Any deviation from thier 'training'
causes some form of brain seizure. Oh, and they are usually so crammed
with work for crap pay all they want to do is quickly move through
thier task list so they can get home before 10 at night.

It was quite amusing when I got called on here some time ago when I
had Sky Digital installed by a local installer firm, for £60 and they
did it within a few weeks of calling, because Sky's own installers, as
you alight to above, were doing that kind of job for free and the
installation date would be 8 weeks or so away.

Sometimes you get what you pay for.

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.

Firstly, Is a pause not the # or * key ? I seem to remember this whilst
accessing C&W network for free calls to a Vodaphone - doesnt work now :O(
and storing it a landline phone memory.

Secondly, I dont have any pauses set in my memories in my fax at work it
just dials 901612345678 and connects, whats your dad got in his dialup modem
before his access number.

Dave

On Mar 4, 1:32 pm, "Dave H" wrote:
Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.

Firstly, Is a pause not the # or * key ? I seem to remember this whilst
accessing C&W network for free calls to a Vodaphone - doesnt work now :O(
and storing it a landline phone memory.

Secondly, I dont have any pauses set in my memories in my fax at work it
just dials 901612345678 and connects, whats your dad got in his dialup modem
before his access number.

Dave

I can't remember unfortunately, but I think it's a 'P'. On my mobile
phone to use onetel's override facility, where i can call onetel free
from my mobile and pay their rate of like 4 p a minute to call
australia, i had to hold down + ( i think) and it changed to 'P' on
the screen. if there was no pause it wouldnt work, just like dad's
home phone. He could always retire and sell his shop and get a proper
phone I suppose

On Mar 4, 10:47 am, "Ian F." wrote:
"Carl Waring" wrote in message

...

Will a second, independent confimation do you? If so, consider it
confirmed ;-)

Ed is clearly not aware that you must never, but never, query Jomtien. He
towers over the Sky newsgroups like a colossus.

Ian

Whoooaahh. Hold your horse soldier!
I'm not querying Jomtien, I was just after perhaps a name or a date so
when I speak to Sky on Monday I have more weight to my argument than
'You're an absolute bunch of fcuking c#nts'

)

"Ed" wrote in message
ups.com...

I'm not querying Jomtien, I was just after perhaps a name or a date so
when I speak to Sky on Monday I have more weight to my argument than
'You're an absolute bunch of fcuking c#nts'

Ah, OK, I see, apologies. I should have known better than to suggest
*anyone* would *ever* query The Oracle!

Ian

Ed wrote:

Bill you what for HD? There is no HD penalty payment for not having
the phone connected, unlike multiroom or a standard "free"
installation. The phone connection requirement for standard
installations can be waived for a =A325 payment anyway so why not for
Sky+ and HD?

Do you have a reference for that?

You will find that in the Sky T&Cs, on the website.


The problem having sky install is that they will not install without a
phoneline - even if you unplug it soon as they leave.

This is more likely to be the crux of the issue, though someone here
managed to activate a Sky+ recently without a phone connection.

Do you have a reference for that too?

Thread here a couple of weeks back.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

AC wrote:

The problem having sky install is that they will not install without
a phoneline - even if you unplug it soon as they leave.

Yeah they do. my Sky dish was installed without a phone line. I assume
the instalation guy was a 'proper' sky bloke, he certainly had a sky
branded van, and we called sky in the first instand. Fact is I dont
have a phone line at all.

Sky will always install a regular box/dish (not multiroom) without a
phone line. There is a £25 fee for this.

Until early last year they would also **activate** Sky+ units without
a phone connection. Since early last year both HD and Sky+ boxes have
required a phone connection **for activation** but NOT subsequently
(except multiroom, or if Sky themselves do the installation). Either
way it isn't checked (except multiroom).

Recently someone was able to activate a new Sky+ unit without a phone
connection, so things may have changed (again).

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Ed wrote:

I can see nothing in my Sky+ manual about installing a pause in the
prefix. Does anyone have an HD manual to check for me? I am not going
to ring Dad and say 'pay BT to install a new phone line' if there is a
simpler and cheaper way around this ludicrous restriction.

You certainly do not need a new phone line.

At worst you can get a local man to install a dish (with at least two
LNB feeds). Clearly this will cost more than Sky's £60.

Then contact Sky to subscribe to HD if you aren't an existing SD
subscriber.

Then buy an HD box anywhere, quoting your subscriber number.

When you have the box and card, take them to any house in the UK with
a Sky dish and a phone line. Connect the dish (one cable is enough: to
LNB socket 1) and the phone lead.

Ring Sky and ask to have your HD card/box activated.

Within a few minutes the Sky channels should decode: you should wait
until they do anyway. Once they do then you can disconnect the lot,
take it home and reconnect it without the phone lead.

The phone lead will NEVER be required once the card/box are activated,
unless you get multiroom.

And all this just goes to show how incredibly stupid Sky are for
putting pointless yet easily surmountable problems in the way of those
who merely wish to pay them money. What a way to run a business.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

On Mon, 05 Mar 2007 08:47:18 +0100, Jomtien wrote:

AC wrote:

The problem having sky install is that they will not install without
a phoneline - even if you unplug it soon as they leave.

Yeah they do. my Sky dish was installed without a phone line. I assume
the instalation guy was a 'proper' sky bloke, he certainly had a sky
branded van, and we called sky in the first instand. Fact is I dont
have a phone line at all.

Sky will always install a regular box/dish (not multiroom) without a
phone line. There is a £25 fee for this.

Until early last year they would also **activate** Sky+ units without
a phone connection. Since early last year both HD and Sky+ boxes have
required a phone connection **for activation** but NOT subsequently
(except multiroom, or if Sky themselves do the installation). Either
way it isn't checked (except multiroom).

Recently someone was able to activate a new Sky+ unit without a phone
connection, so things may have changed (again).

It possible to upgrade an existing Sky digital subscription to Sky HD with Sky+
without a phone connection.

--
Nigel Barker
Live from the sunny Cote d'Azur

Ed wrote:
On Mar 4, 10:47 am, "Ian F." wrote:
"Carl Waring" wrote in message

...

Will a second, independent confimation do you? If so, consider it
confirmed ;-)

Ed is clearly not aware that you must never, but never, query
Jomtien. He towers over the Sky newsgroups like a colossus.

Ian

Whoooaahh. Hold your horse soldier!
I'm not querying Jomtien, I was just after perhaps a name or a date so

Well my info comes from January this year.

--
Carl Waring
DigiGuide: http://getdigiguide.com/?p=1&r=1495
DGLite: http://getdigiguide.com/?p=4&r=1495 - FREE!!!