Sky - Absolute bunch of fcuking c#nts

I am fuming

My Dad wanted High Definition TV, so I did all the research and
decided on a lovely Panasonic Viera @ £1000. Of course he also needed
a hi def source, so I also organised Sky HD, but they wont let him
have it!

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.

I cannot believe this is a fait accompli. Surely Sky arent going to
give up on a £300 install and £500 odd a year just for the sake of a
bit of software that can cope with this situation. My dad cannot be
the first this has happened to. Has anyone here heard of this problem,
and has anyone got around it? Will Sky+ not function when not
connected to the phone line?

On 3 Mar, 17:07, "Ed" wrote:
I am fuming

My Dad wanted High Definition TV, so I did all the research and
decided on a lovely Panasonic Viera @ £1000. Of course he also needed
a hi def source, so I also organised Sky HD, but they wont let him
have it!

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.

I cannot believe this is a fait accompli. Surely Sky arent going to
give up on a £300 install and £500 odd a year just for the sake of a
bit of software that can cope with this situation. My dad cannot be
the first this has happened to. Has anyone here heard of this problem,
and has anyone got around it? Will Sky+ not function when not
connected to the phone line?

Unfortunately however big and 'successful' they may be a company can
only ever be represented by it's low paid and poorly paid customer
facing drones. NTL was dreadful at customer service ... Sky has a near
monopoly now they have no need to be nice to the public

If you buy the Sky+ from your local independent I belive you don't have to
connect it to the phone. But you'll have to pay full whack for the box and
installation rather than having it subsidised by Sky.

I did this once a few years ago. I suppose the situation could have chnaged
though.

The box doesn't techn ically need to be plugged into the phone. I unplugged
mine straight after the installer left (my latest box WAS from Sky), and
they never complained.

Fred.

On Mar 3, 6:44 pm, "Fred Finisterre" wrote:
If you buy the Sky+ from your local independent I belive you don't have to
connect it to the phone. But you'll have to pay full whack for the box and
installation rather than having it subsidised by Sky.

I did this once a few years ago. I suppose the situation could have chnaged
though.

The box doesn't techn ically need to be plugged into the phone. I unplugged
mine straight after the installer left (my latest box WAS from Sky), and
they never complained.

Fred.

Can I just add that his dial up internet modem copes perfectly well
with a pause inserted. Surely a brand new Sky HD box has the facility
to insert a pause.

If all fails I'd at least do whatever it takes to make them repair the
hole properly just for the hell of it.

Mike E

"Ed" wrote in message
ups.com...
On Mar 3, 6:44 pm, "Fred Finisterre" wrote:
If you buy the Sky+ from your local independent I belive you don't have
to
connect it to the phone. But you'll have to pay full whack for the box
and
installation rather than having it subsidised by Sky.

I did this once a few years ago. I suppose the situation could have
chnaged
though.

The box doesn't techn ically need to be plugged into the phone. I
unplugged
mine straight after the installer left (my latest box WAS from Sky), and
they never complained.

Fred.

Can I just add that his dial up internet modem copes perfectly well
with a pause inserted. Surely a brand new Sky HD box has the facility
to insert a pause.


I am pretty sure you can add a dialling prefix. It is in one of the service
menus.

Ed wrote:
I am fuming

My Dad wanted High Definition TV, so I did all the research and
decided on a lovely Panasonic Viera @ £1000. Of course he also needed
a hi def source, so I also organised Sky HD, but they wont let him
have it!

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.

I cannot believe this is a fait accompli. Surely Sky arent going to
give up on a £300 install and £500 odd a year just for the sake of a
bit of software that can cope with this situation. My dad cannot be
the first this has happened to. Has anyone here heard of this problem,
and has anyone got around it? Will Sky+ not function when not
connected to the phone line?

Sky+ definitely *does* function when not connected to a phone line. The
first thing I did after having it installed was to disconnect it. It whinges
at you that you won't be able to get the full range of services, but I have
found no problem so far.

I can't speak for Sky HD though.


--
Enzo

I wear the cheese. It does not wear me.

In message . com, Ed
writes

Sky installer came today and refused to fit the box because he his
phone is on a network. Basically he has to dial '9' as a prefix and
the installer could find no way to insert a pause after the 9 which
would make the box work, and thus refused to install it. This of
course was AFTER he had drilled the hole in the front of Dad's house.



As a great believer in a quiet life and Keeping It Simple..... why not
just install a plain vanilla BT line for your Dad.

Ok you'll need to find something else to rant about, but your poor Dad
will get Sky !!

--
Edward Cowling London UK

Also try uk.tech.tv.sky

"Mike Henry" wrote in message
...
In , "steeler"
wrote:

I am pretty sure you can add a dialling prefix. It is in one of the
service
menus.

The OP's installer was well aware of that and was in the menu, but
didn't know how to add a pause after the prefix. Many phone systems need
a pause between dialing "9" for an outside line, before you get a
dialing tone. You ought to be able to get it to insert pauses, "recall"
presses etc all in the prefix menu if it's written properly.


I see. Given the quality of the subbies they often use it could just be
someone who hasn't read the manual.