Samsung DLP Trouble

I bought a Samsung 1080p DLP set about 5 months ago from Circuit City. Its
the HL-S5087W model. About a month ago it started developing this artifact
in the upper right hand corner. Showed up on DVD's and Dish which both go
in via seperate HDMI ports. Also shows up on over air input. Recently got
very worse. Here is a picture of it displaying a blue screen at night.

http://tinyurl.com/y6mbsx

Called Samsung and they tell me I will have to wait up to 14 working days
for them to find out how to get it serviced since I am 75 miles out from
nearest service center.

Anyone out of curiousity know what is likely wrong with it?

M

On Thu, 28 Dec 2006 22:16:21 -0600, "M" wrote:

I bought a Samsung 1080p DLP set about 5 months ago from Circuit City. Its
the HL-S5087W model. About a month ago it started developing this artifact
in the upper right hand corner. Showed up on DVD's and Dish which both go
in via seperate HDMI ports. Also shows up on over air input. Recently got
very worse. Here is a picture of it displaying a blue screen at night.

http://tinyurl.com/y6mbsx

Called Samsung and they tell me I will have to wait up to 14 working days
for them to find out how to get it serviced since I am 75 miles out from
nearest service center.

Anyone out of curiousity know what is likely wrong with it?


It's not clear from the photo what we're supposed to be seeing. You're
not saying that was a solid blue image, are you??

Dick wrote:

If the pix is accurate, you need a light engine---common on
Samsunks!

Gee, that was helpful. So Mr Cabeza, what is your preference since you
don't like Samsung?

GG

I bought a Samsung 1080p DLP set about 5 months ago from Circuit City.
Its
the HL-S5087W model. About a month ago it started developing this
artifact
in the upper right hand corner. Showed up on DVD's and Dish which both go
in via seperate HDMI ports. Also shows up on over air input. Recently
got
very worse. Here is a picture of it displaying a blue screen at night.

http://tinyurl.com/y6mbsx

Called Samsung and they tell me I will have to wait up to 14 working days
for them to find out how to get it serviced since I am 75 miles out from
nearest service center.

Anyone out of curiousity know what is likely wrong with it?


It's not clear from the photo what we're supposed to be seeing. You're
not saying that was a solid blue image, are you??

I put the solid blue screen up so it would be easier to see the problem.
Thats what it looks like and slowly getting worse.

Also, anyway on Samsung to tell hours on the current lamp or set?

Matt

M wrote:

I put the solid blue screen up so it would be easier to see the
problem. Thats what it looks like and slowly getting worse.

*What* is what it looks like? I saw nothing wrong on that image either.

I put the solid blue screen up so it would be easier to see the
problem. Thats what it looks like and slowly getting worse.

*What* is what it looks like? I saw nothing wrong on that image either.

You saw nothing wrong with that image?

http://tinyurl.com/y6mbsx

Its supposed to be a solid blue with the Samsung logo. Instead there are
jagged lines all through it and shaded blocks. Since television comes in a
series of flashes it usually hard to catch an accurate image with a camera
but this is pretty representive of what I see with my own eyes and it looks
like crap. These lines and shaded areas show up when watching Dish, DVD's
and etc. I put the blue screen up so it would be easy to see in one image.
Used to have a perfect picture months back.

Matt

"M" wrote in message
...
I put the solid blue screen up so it would be easier to see the
problem. Thats what it looks like and slowly getting worse.

*What* is what it looks like? I saw nothing wrong on that image either.

You saw nothing wrong with that image?

http://tinyurl.com/y6mbsx

Its supposed to be a solid blue with the Samsung logo. Instead there are
jagged lines all through it and shaded blocks. Since television comes in
a series of flashes it usually hard to catch an accurate image with a
camera but this is pretty representive of what I see with my own eyes and
it looks like crap. These lines and shaded areas show up when watching
Dish, DVD's and etc. I put the blue screen up so it would be easy to see
in one image. Used to have a perfect picture months back.

Matt

Collapsed light tunnel between the lamp and color wheel? Hard to tell as I
don't know what the Samsung screen should look like, but it should be under
warranty, regardless, unless the set has been abused.

Leonard

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Collapsed light tunnel between the lamp and color wheel? Hard to tell as
I don't know what the Samsung screen should look like, but it should be
under warranty, regardless, unless the set has been abused.

Its ~5 months old. They(Samsung) say I am ~75 miles from service center and
its going to be up to 7-14 working days before they figure out "what" they
are going to do to get it fixed. Bought that super extended warrenty deal
with it at/with retailer. He spent ~20 minutes talking me into it before my
no finally went to yes. My understanding at that time was one phone call
would get this fixed in a few days in home no matter what. My opinion now
is I was a, I wont say.

Matt

Call or better yet, visit the store where you bought it from and use their
leverage to help you get this resolved. In the store say loud enough to be
heard by others shopping I bought this warranty at your insistence to guard
against things just like this and I want it resolved as I understand the
warranty I purchased.

Good Luck, Rich


"M" wrote in message
...
Collapsed light tunnel between the lamp and color wheel? Hard to tell as
I don't know what the Samsung screen should look like, but it should be
under warranty, regardless, unless the set has been abused.

Its ~5 months old. They(Samsung) say I am ~75 miles from service center
and its going to be up to 7-14 working days before they figure out "what"
they are going to do to get it fixed. Bought that super extended warrenty
deal with it at/with retailer. He spent ~20 minutes talking me into it
before my no finally went to yes. My understanding at that time was one
phone call would get this fixed in a few days in home no matter what. My
opinion now is I was a, I wont say.

Matt

Unit needs a complete Light Engine replacement, Parts can be ordered from
Samsung and installed by either the Circuit City Service or their third
party service in your particular area. Seeing many of these particular sets
with this problem. CC Tech (Detroit Michigan Area).
"Rich" wrote in message
g.com...
Call or better yet, visit the store where you bought it from and use their
leverage to help you get this resolved. In the store say loud enough to be
heard by others shopping I bought this warranty at your insistence to
guard against things just like this and I want it resolved as I understand
the warranty I purchased.

Good Luck, Rich


"M" wrote in message
...
Collapsed light tunnel between the lamp and color wheel? Hard to tell
as I don't know what the Samsung screen should look like, but it should
be under warranty, regardless, unless the set has been abused.

Its ~5 months old. They(Samsung) say I am ~75 miles from service center
and its going to be up to 7-14 working days before they figure out "what"
they are going to do to get it fixed. Bought that super extended
warrenty deal with it at/with retailer. He spent ~20 minutes talking me
into it before my no finally went to yes. My understanding at that time
was one phone call would get this fixed in a few days in home no matter
what. My opinion now is I was a, I wont say.

Matt