Humax or Toppy

km wrote:


What I was conveying was the lack of assistance from Humax. The
Topfield is open about what is needed to carry out such a change. I
suppose it was the poor response from Humax that turned me away from
their product. I am not saying it is impossible to do what I asked but
it shouldn't be necessary to use "Digital Spy Group" (I have no
knowledge of them) to get the answer.

In a way this was a barometer for me to gauge which Company was likely
to be more supportive of the customer.


I also contacted Humax but with a different query, concerning using it
with a Mac. Their reply was extremely unhelpful and rather discurteous
too.

Topfield weren't particularly knowledgeable, but were very helpful and
pointed me in the right direction to get the information I needed.

Now which company would you buy from ?

"Roly" wrote in message

km wrote:

What I was conveying was the lack of assistance from Humax. The
Topfield is open about what is needed to carry out such a change. I
suppose it was the poor response from Humax that turned me away from
their product. I am not saying it is impossible to do what I asked
but it shouldn't be necessary to use "Digital Spy Group" (I have no
knowledge of them) to get the answer.

In a way this was a barometer for me to gauge which Company was
likely to be more supportive of the customer.

I also contacted Humax but with a different query, concerning using it
with a Mac. Their reply was extremely unhelpful and rather discurteous
too.

Topfield weren't particularly knowledgeable, but were very helpful and
pointed me in the right direction to get the information I needed.

Now which company would you buy from ?

I would buy from the company that produces the best and most reliable
product at a reasonable price.

I don't expect customer service to be good with most consumer products.

--
Max Demian

On Thu, 21 Dec 2006 08:14:47 -0000, "Max Demian"
wrote:

"Roly" wrote in message

km wrote:

What I was conveying was the lack of assistance from Humax. The
Topfield is open about what is needed to carry out such a change. I
suppose it was the poor response from Humax that turned me away from
their product. I am not saying it is impossible to do what I asked
but it shouldn't be necessary to use "Digital Spy Group" (I have no
knowledge of them) to get the answer.

In a way this was a barometer for me to gauge which Company was
likely to be more supportive of the customer.

I also contacted Humax but with a different query, concerning using it
with a Mac. Their reply was extremely unhelpful and rather discurteous
too.

Topfield weren't particularly knowledgeable, but were very helpful and
pointed me in the right direction to get the information I needed.

Now which company would you buy from ?

I would buy from the company that produces the best and most reliable
product at a reasonable price.

I don't expect customer service to be good with most consumer products.

Thats not much help for the original poster is it? The responses are
to help her decide which is best, your answer presumes that she knows
that and therefore company responses to customers have no relevance.

In the instance I quote it gives an insight about ability to
improve/repair the equipment.

Why would you not expect a Company to be "good" about its response to
questions concerning their products? No wonder we get crap replies
from them when it becomes known that there are customers like you who
don't care.

km

"km" wrote in message

On Thu, 21 Dec 2006 08:14:47 -0000, "Max Demian"
wrote:

I would buy from the company that produces the best and most reliable
product at a reasonable price.

I don't expect customer service to be good with most consumer
products.

Thats not much help for the original poster is it? The responses are
to help her decide which is best, your answer presumes that she knows
that and therefore company responses to customers have no relevance.

In the instance I quote it gives an insight about ability to
improve/repair the equipment.

If it's reliable and easy to use, she won't require any customer service.

Why would you not expect a Company to be "good" about its response to
questions concerning their products? No wonder we get crap replies
from them when it becomes known that there are customers like you who
don't care.

Boxes are cheap. Customer service droids are expensive, even if they work in
India.

--
Max Demian

Max Demian wrote:
"Roly" wrote in message

km wrote:

What I was conveying was the lack of assistance from Humax. The
Topfield is open about what is needed to carry out such a change. I
suppose it was the poor response from Humax that turned me away from
their product. I am not saying it is impossible to do what I asked
but it shouldn't be necessary to use "Digital Spy Group" (I have no
knowledge of them) to get the answer.

In a way this was a barometer for me to gauge which Company was
likely to be more supportive of the customer.

I also contacted Humax but with a different query, concerning using it
with a Mac. Their reply was extremely unhelpful and rather discurteous
too.

Topfield weren't particularly knowledgeable, but were very helpful and
pointed me in the right direction to get the information I needed.

Now which company would you buy from ?

I would buy from the company that produces the best and most reliable
product at a reasonable price.

I don't expect customer service to be good with most consumer products.

Especially when asking about things which are either 'not supported'
(ie. we don't provide support - bit obvious there) - or likely to
introduce support problems - ie. changing hard drives.

The Humax has a 2 year warranty. Changing a hard drive isn't likely to
permanently damage the box (unless you do something stupid!) - but it is
quite possible that it'll introduce support issues.

"Why are my recordings getting corrupted/blocky" - What speed drive did
you install?
"My box keeps crashing" - When you installed a 10,000rpm drive, did you
think about the heat it would output?
"My box doesn't work" - Did you format it as NTFS then?

Now, I don't know what their reply was - but unhelpful can range from
"Sorry, we do not support this". Which isn't helpful, but true and to
the point. Saying "You're an idiot to think that'll work, if you do
that it'll blow up and burn your house down and it'll be all your fault"
might even be helpful - but it is a bit rude!

If Humax state it doesn't support Macs - then asking how to use a Mac
with it is likely to get a cut/paste standard reply.

Support is an important thing to consider when making a purchase, but
most importantly is the product. A good product means you don't need
the support. The only support I've ever needed for a product was from
the retailer when things have broken - usually I just get a swap out, or
maybe a repair.

I'm more than happy with my Humax, but other people's priorities may be
different. Paid £180-£190 for it in early December 2005 and never
looked back.

D

"Graham C" wrote in message
...
On Tue, 19 Dec 2006 14:07:41 +0000, Margaret Willmer
wrote:


I've found a lot of complaints about FOXs crashing much more
frequently as they age on the web. I don't consider that a life of
just over a year for an expensive box as acceptable and hence
will never buy Humax again.


One big advantage of the Topfield is www.toppy.org.uk

This web site has lead to the rapid identification and correction of problems as
well as providing much useful information as to how to get the best from the
box. There are web site(s) that handle the Humax but I don't believe that they
are so well organised - AFAIK


--

Michael Chare