FIOS TV Not for me

You may want to think twice before signing up FIOS TV.

I took time off work today so I could have FIOS TV installed at my home
in Sachse, Texas. When the installers arrived they looked around a
little and said they would have to get to a wall outlet behind my desk.
I said Ok fine let's do it, then he said that I would have to move
the desk because they aren't allowed. I can't lift this desk by
myself & the 2 installers were unwilling to help me slide it over a
foot so they could do their work.

I got the strong feeling that these installers were just looking for a
reason to get out of doing the install. C'mon, they can't help me
slide the desk over a foot??? When I called customer service to
complain it was more of the same, excuses about rules & I was even told
it was "against the law" for them to help me slide over a desk by
one very annoying CSR. When I asked here what law that was she
couldn't tell me. They SAY they are all about customer service but
their actions speak louder than their lame words.

When I got my FIOS Internet installed there were 3 guys here until
after 10PM doing the install. You should have seen the wire they ran
across my garage ceiling, it was really crooked and unprofessional. I
lent him a stapler since he didn't have one. He left a rolled up
power cord less than 2.5" away from a bare 300 watt light bulb on my
garage ceiling. I think Verizon's installers are mostly a bunch of
new hires with very little experience. And since they are hourly
employees finding reasons not to do jobs makes life easier for them
for sure.

They should add a section to their advertisements and tell people on
the phone when they sign up that if there is any obstruction in front
of the router's wall outlet that they will not even touch it. Instead
of having people like me wasting their time & money sitting around
waiting for some installer to show up whine about rules & give BS
excuses why they cant do their job.

People should also be aware that for the $39.95 per month they
advertise you are unable to actually view FIOS TV, you also MUST rent a
box from them for an additional price PER TV. The $39.95 is misleading,
Verizon customer service told me that all the cable companies do that
too so its "standard" & therefore OK if someone else is doing it
too I suppose.

I talked to a friend in Plano that has FIOS TV today, she says her
service goes off and on a lot & that Verizon appears to be still
working out some bugs with it.

As for me, I canceled my order for FIOS TV; glad I didn't cancel my
Dish Network...

Hmm. I'm in Lucas north of you about 8 miles. Great install experience and
no issues so far after 5 months.

As far as service I get more HD content for my money than I did with dish.
With Dish I had to lease the boxes and pay a fee for DVR and 2nd tuner. All
and All with Fios TV I come out $5 cheaper with more stations, More HD, and
a DVR in every room.

Different strokes for all I guess.



wrote in message
ups.com...
You may want to think twice before signing up FIOS TV.

I took time off work today so I could have FIOS TV installed at my home
in Sachse, Texas. When the installers arrived they looked around a
little and said they would have to get to a wall outlet behind my desk.
I said Ok fine let's do it, then he said that I would have to move
the desk because they aren't allowed. I can't lift this desk by
myself & the 2 installers were unwilling to help me slide it over a
foot so they could do their work.

I got the strong feeling that these installers were just looking for a
reason to get out of doing the install. C'mon, they can't help me
slide the desk over a foot??? When I called customer service to
complain it was more of the same, excuses about rules & I was even told
it was "against the law" for them to help me slide over a desk by
one very annoying CSR. When I asked here what law that was she
couldn't tell me. They SAY they are all about customer service but
their actions speak louder than their lame words.

When I got my FIOS Internet installed there were 3 guys here until
after 10PM doing the install. You should have seen the wire they ran
across my garage ceiling, it was really crooked and unprofessional. I
lent him a stapler since he didn't have one. He left a rolled up
power cord less than 2.5" away from a bare 300 watt light bulb on my
garage ceiling. I think Verizon's installers are mostly a bunch of
new hires with very little experience. And since they are hourly
employees finding reasons not to do jobs makes life easier for them
for sure.

They should add a section to their advertisements and tell people on
the phone when they sign up that if there is any obstruction in front
of the router's wall outlet that they will not even touch it. Instead
of having people like me wasting their time & money sitting around
waiting for some installer to show up whine about rules & give BS
excuses why they cant do their job.

People should also be aware that for the $39.95 per month they
advertise you are unable to actually view FIOS TV, you also MUST rent a
box from them for an additional price PER TV. The $39.95 is misleading,
Verizon customer service told me that all the cable companies do that
too so its "standard" & therefore OK if someone else is doing it
too I suppose.

I talked to a friend in Plano that has FIOS TV today, she says her
service goes off and on a lot & that Verizon appears to be still
working out some bugs with it.

As for me, I canceled my order for FIOS TV; glad I didn't cancel my
Dish Network...

When I called customer service to
complain it was more of the same, excuses about rules & I was even told
it was "against the law" for them to help me slide over a desk by
one very annoying CSR. When I asked here what law that was she
couldn't tell me.


I don't know what the real story here is, but whenever someone tells you
it's against the law to do some kind of labor or such, run away, they are
probably lying for what ever reason. Once I had a water heater installed
from Home Depot, and the installer said it was against the law to not put
in the more expensive connection. I at the time also lived in Plano, I
called the Plano city, they said they were just lying through their teeth.
Had same experience with air conditioning service, told it was the law to
get a complete expensive inspection not just my needed freon. Again more
friggin lies. They either want your money, or they don't want to do the
work.

On Thu, 07 Sep 2006 16:15:59 +0000, RobH wrote:

When I called customer service to
complain it was more of the same, excuses about rules & I was even told
it was "against the law" for them to help me slide over a desk by
one very annoying CSR. When I asked here what law that was she
couldn't tell me.


I don't know what the real story here is, but whenever someone tells you
it's against the law to do some kind of labor or such, run away, they are
probably lying for what ever reason. Once I had a water heater installed
from Home Depot, and the installer said it was against the law to not put
in the more expensive connection. I at the time also lived in Plano, I
called the Plano city, they said they were just lying through their teeth.
Had same experience with air conditioning service, told it was the law to
get a complete expensive inspection not just my needed freon. Again more
friggin lies. They either want your money, or they don't want to do the
work.

In the case of moving the desk. They probably weren't lying. The union
by-laws may forbid the installer something outside their job description.
And it is most probably a Verizon rule for the installer not to move any
customer property. While many installers would have helped, they would be
possibly putting their job on the line doing so. The scenario of the
customer hurting himself with the installer helping move the desk would
put liability on Verizon. And if the property is damaged in way during the
move, like a leg falling or breaking off also leaves them with liability.
In todays society where a person that themselves spills hot coffe
purchased on themselves and then sues the coffe maker for making it too
hot, what else do you expect. No one wants to take personal responsibility
any more. And you can bet the lawyers don't want them to either.:-)

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Wes Newell wrote in
news:[email protected]:

On Thu, 07 Sep 2006 16:15:59 +0000, RobH wrote:

When I called customer service to
complain it was more of the same, excuses about rules & I was even
told it was "against the law" for them to help me slide over a desk
by one very annoying CSR. When I asked here what law that was she
couldn't tell me.


I don't know what the real story here is, but whenever someone tells
you it's against the law to do some kind of labor or such, run away,
they are probably lying for what ever reason. Once I had a water
heater installed from Home Depot, and the installer said it was
against the law to not put in the more expensive connection. I at the
time also lived in Plano, I called the Plano city, they said they
were just lying through their teeth. Had same experience with air
conditioning service, told it was the law to get a complete expensive
inspection not just my needed freon. Again more friggin lies. They
either want your money, or they don't want to do the work.

In the case of moving the desk. They probably weren't lying. The union
by-laws may forbid the installer something outside their job
description. And it is most probably a Verizon rule for the installer
not to move any customer property. While many installers would have
helped, they would be possibly putting their job on the line doing so.
The scenario of the customer hurting himself with the installer
helping move the desk would put liability on Verizon. And if the
property is damaged in way during the move, like a leg falling or
breaking off also leaves them with liability. In todays society where
a person that themselves spills hot coffe purchased on themselves and
then sues the coffe maker for making it too hot, what else do you
expect. No one wants to take personal responsibility any more. And you
can bet the lawyers don't want them to either.:-)


Union by-laws are not laws. They are simply their business rules. Texas,
where this persons problem occurred is a right to work state, no one in
Texas is required to be in a union regardless of the employer. If the
installer can't do it due to his companys business rules or his union
rules, he should say that, and not say it is against the law implying a
federal, state, or local statute violation.

On Thu, 07 Sep 2006 17:48:46 GMT, Wes Newell
wrote:

On Thu, 07 Sep 2006 16:15:59 +0000, RobH wrote:

When I called customer service to
complain it was more of the same, excuses about rules & I was even told
it was "against the law" for them to help me slide over a desk by
one very annoying CSR. When I asked here what law that was she
couldn't tell me.


I don't know what the real story here is, but whenever someone tells you
it's against the law to do some kind of labor or such, run away, they are
probably lying for what ever reason. Once I had a water heater installed
from Home Depot, and the installer said it was against the law to not put
in the more expensive connection. I at the time also lived in Plano, I
called the Plano city, they said they were just lying through their teeth.
Had same experience with air conditioning service, told it was the law to
get a complete expensive inspection not just my needed freon. Again more
friggin lies. They either want your money, or they don't want to do the
work.

In the case of moving the desk. They probably weren't lying. The union
by-laws may forbid the installer something outside their job description.
And it is most probably a Verizon rule for the installer not to move any
customer property. While many installers would have helped, they would be
possibly putting their job on the line doing so. The scenario of the
customer hurting himself with the installer helping move the desk would
put liability on Verizon. And if the property is damaged in way during the
move, like a leg falling or breaking off also leaves them with liability.
In todays society where a person that themselves spills hot coffe
purchased on themselves and then sues the coffe maker for making it too
hot, what else do you expect. No one wants to take personal responsibility
any more. And you can bet the lawyers don't want them to either.:-)


that hot coffee lawsuit was completely justified but I get your
meaning.
Thumper

On Thu, 07 Sep 2006 18:14:33 +0000, RobH wrote:

Union by-laws are not laws.

They are laws, just like any other law in a city, county, state or nation.
Break them, and there could be consequences just like any other law.

http://www.answers.com/topic/law

law n.

1. A rule of conduct or procedure established by custom, agreement, or
authority.

They are simply their business rules.

Rules, law. Not really much difference other than the name. There's
usually consequences for breaking them. Had the installer helped the
person and something went wrong, even a little scratch on the desk, he
could face punishment or dismissal.

Texas, where this persons problem occurred is a right to work state, no
one in Texas is required to be in a union regardless of the employer. If
the installer can't do it due to his companys business rules or his
union rules, he should say that, and not say it is against the law
implying a federal, state, or local statute violation.

I only live a few miles from the OP in Texas. A long time ago, I worked
for GTE (now Verizon) in this same area. One of my brothers retired from
GTE. Another also worked there and now owns and runs a business telephone
co. I'm just trying to explain why it happened, but I'm sure you have much
more experience in this area. Granted, it may not, and probably is not
against local or state law, but there are all kinds of laws. Amd to be
honest, the OP should have understood why they refused to help him move
the desk. And just FYI, I was never in the union.

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On Thu, 07 Sep 2006 16:55:48 -0400, Thumper wrote:

that hot coffee lawsuit was completely justified but I get your
meaning.

That's the great thing about this country. Everyone is entitled to an
opinion. I would not have gave her a dime. Just another case of deep
pockets and one not taking responsibility for ones own stupid actions.

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