Cancelling a Sky subscription

Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What do
you watch', 'can I give you a new box', 'What's so good about Freeview',
'Do you realise you'll need a new digital arial' (surely this is BS
because my 4 year old arial already supplies Freeview to three other TVs
around the house?) etc...

And when you start getting really p!ssed off with this then they say,
and I quote, 'If you're going to be rude and keep talking over me then
I'll do nothing to your subscription' - brilliant!!!

Also 'Freeview has peaked and is now falling' surely he meant the rate
of customer takeup has now peaked and is falling - which is NOT the same
as the overall customer base is now falling!!!

Anyway my question - where do I find some reliable stats regarding
customer numbers etc and trends for terrestrial, freeview and sattelite
users?

Gary

uk.media.tv.sky
Gary
Wed, 09 Aug 2006 10:22:21 +0100


Not easy is it! 17m 58s of hard sell

'Why are you cancelling'

- i dont watch a lot of tv

'What do you watch'

- bbc news / cnn / qvc / or any other free to air channel

'can I give you a new box',

- theres nothing wrong with the box i have


You left out the 3 months for half price deal they usually offer you as
a last resort .

The reply ..... but i still wouldnt watch it a lot and i would be paying
you for nothing .


You left out isnt their anybody else in the house who watches it .

The reply ..... they dont watch it a lot either .


Chance favours the prepared mind :-)


--
Encrypted email address
www.emailuser.co.uk/?name=KRUSTOV
Make a shorter url
www.vhit.co.uk

Gary wrote:
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What do
you watch', 'can I give you a new box', 'What's so good about Freeview',
'Do you realise you'll need a new digital arial' (surely this is BS
because my 4 year old arial already supplies Freeview to three other TVs
around the house?) etc...

And when you start getting really p!ssed off with this then they say,
and I quote, 'If you're going to be rude and keep talking over me then
I'll do nothing to your subscription' - brilliant!!!

At this point I would have said "Ok" and hung up and dialed again.

"Gary" wrote in message
news
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What do
you watch', 'can I give you a new box', 'What's so good about Freeview',
'Do you realise you'll need a new digital arial' (surely this is BS
because my 4 year old arial already supplies Freeview to three other TVs
around the house?) etc...

Bad move, last time I cancelled I just said "I've binned my TV as there's
nothing on, So could watch Sky if I wanted to, I'll return my viewing card
via registered post"

And when you start getting really p!ssed off with this then they say, and
I quote, 'If you're going to be rude and keep talking over me then I'll do
nothing to your subscription' - brilliant!!!

A cancelled DD and mentioning Trading Standards would soon stop that!

Also 'Freeview has peaked and is now falling' surely he meant the rate of
customer takeup has now peaked and is falling - which is NOT the same as
the overall customer base is now falling!!!

With answer above, I'd just say "Yeah, Really worries me that a bit like
when a bird craps on the dish and you lose ALL channels on Sky!"

Anyway my question - where do I find some reliable stats regarding
customer numbers etc and trends for terrestrial, freeview and sattelite
users?

You should'nt really need to have figures in front off you to justify
cancelling a monopolising set of gits, Just tell them you've bought a
Monopoly set and learning to play like Sky rather than watch crap TV
programmes :-)
A good note to end on is "And I don't want any junk mail in the post either
once I've cancelled"

T.W.

Thus spaketh Gary:
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What
do you watch', 'can I give you a new box', 'What's so good about
Freeview', 'Do you realise you'll need a new digital arial' (surely
this is BS because my 4 year old arial already supplies Freeview to
three other TVs around the house?) etc...

And when you start getting really p!ssed off with this then they say,
and I quote, 'If you're going to be rude and keep talking over me then
I'll do nothing to your subscription' - brilliant!!!

Also 'Freeview has peaked and is now falling' surely he meant the
rate of customer takeup has now peaked and is falling - which is NOT
the same as the overall customer base is now falling!!!

Anyway my question - where do I find some reliable stats regarding
customer numbers etc and trends for terrestrial, freeview and
sattelite users?

Gary

I managed to get through to Sky within 15 seconds and then through to
retentions with another 15 seconds, but this was on the 0800 number, I
refuse to pay 0870 costs, I quickly got through the blurb, and was all
finished in less than 5 minutes total.


--
DVD rental: www.southeastbirmingham.co.uk/dvd
PAYG Mobile Offers: www.southeastbirmingham.co.uk/payg
Items for sale: www.dodgy-dealer.co.uk

^^artnada^^ wrote:
Gary wrote:
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What do
you watch', 'can I give you a new box', 'What's so good about Freeview',
'Do you realise you'll need a new digital arial' (surely this is BS
because my 4 year old arial already supplies Freeview to three other TVs
around the house?) etc...

And when you start getting really p!ssed off with this then they say,
and I quote, 'If you're going to be rude and keep talking over me then
I'll do nothing to your subscription' - brilliant!!!

At this point I would have said "Ok" and hung up and dialed again.



You must like listening to those automated messages!

Mike

"{{{{{Welcome}}}}}" wrote in message
. ..
Thus spaketh Gary:
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What
do you watch', 'can I give you a new box', 'What's so good about
Freeview', 'Do you realise you'll need a new digital arial' (surely
this is BS because my 4 year old arial already supplies Freeview to
three other TVs around the house?) etc...

And when you start getting really p!ssed off with this then they say,
and I quote, 'If you're going to be rude and keep talking over me then
I'll do nothing to your subscription' - brilliant!!!

Also 'Freeview has peaked and is now falling' surely he meant the
rate of customer takeup has now peaked and is falling - which is NOT
the same as the overall customer base is now falling!!!

Anyway my question - where do I find some reliable stats regarding
customer numbers etc and trends for terrestrial, freeview and
sattelite users?

Gary

I managed to get through to Sky within 15 seconds and then through to
retentions with another 15 seconds, but this was on the 0800 number, I
refuse to pay 0870 costs, I quickly got through the blurb, and was all
finished in less than 5 minutes total.


can you tell us all the 0800 number??

sorry if this is a common Question, but I have only found this group today
and have to cancel sky before my overdraft gets too much bigger!!

Many thanks..

Loopy



--
Posted via NewsDemon.com - Premium Uncensored Newsgroup Service
-------http://www.NewsDemon.com------
Unlimited Access, Anonymous Accounts, Uncensored Broadband Access

"Gary" wrote in message
news
Not easy is it! 17m 58s of hard sell 'Why are you cancelling', 'What do
you watch', 'can I give you a new box', 'What's so good about Freeview',
'Do you realise you'll need a new digital arial' (surely this is BS
because my 4 year old arial already supplies Freeview to three other TVs
around the house?) etc...

And when you start getting really p!ssed off with this then they say, and
I quote, 'If you're going to be rude and keep talking over me then I'll do
nothing to your subscription' - brilliant!!!

Also 'Freeview has peaked and is now falling' surely he meant the rate of
customer takeup has now peaked and is falling - which is NOT the same as
the overall customer base is now falling!!!

Anyway my question - where do I find some reliable stats regarding
customer numbers etc and trends for terrestrial, freeview and sattelite
users?


Can you notify them by post of your cancellation?
If so, send a letter, and cancel your DD.
No interaction with Sky customer services needed.

Loz