Cancelling Sky Subscription

Can someone please advise? A friend of mine died recently and his wife asked
me to have a look at the TV as she did not know how to work it. I found that
she has Sky Plus (since 2002) and pays £40 per month. She wants to cancel
this subscription and simply watch the Freeview channels. Because of the
situation of her house she can only receive TV via satellite. What does she
need to do to cancel this current subscription and only view free to air
channels?

Any help appreciated.

Peter

Peter wrote:
: this subscription and simply watch the Freeview channels. Because of the
: situation of her house she can only receive TV via satellite. What does she
: need to do to cancel this current subscription and only view free to air
: channels?

Phone Sky and cancel! She will need to give the required one months notice.
The existing card will remain enabled for C4, five and Sky 3 (only) - some
other Freeview channels are not FTV on satellite.

Cancelling Sky will also disable the Sky+ recording features of her STB but
it is possible to just pay SKy £10/month for these if required.

In message , Brian McIlwrath
writes
Peter wrote:
: this subscription and simply watch the Freeview channels. Because of the
: situation of her house she can only receive TV via satellite. What does she
: need to do to cancel this current subscription and only view free to air
: channels?

Phone Sky and cancel! She will need to give the required one months notice.
The existing card will remain enabled for C4, five and Sky 3 (only) - some
other Freeview channels are not FTV on satellite.

Cancelling Sky will also disable the Sky+ recording features of her STB but
it is possible to just pay SKy £10/month for these if required.

She will also need the password for the account, as they will probably
try to say they can only deal with the person the account is registered
to. Might be worth asking for a supervisor and explaining the situation
from the outset, rather than trying to deal with the person who answers
the phone.

--
Sean Black

Peter wrote:
Can someone please advise? A friend of mine died recently and his wife asked
me to have a look at the TV as she did not know how to work it. I found that
she has Sky Plus (since 2002) and pays £40 per month. She wants to cancel
this subscription and simply watch the Freeview channels. Because of the
situation of her house she can only receive TV via satellite. What does she
need to do to cancel this current subscription and only view free to air
channels?

Any help appreciated.

Someone else has suggested phoning - I would suggest a letter,
purporting to come from the person who signed the contract. If it was
the deceased they may not be prepared to discuss the matter with the spouse.

At 10:15:34 on 27/07/2006, Brian McIlwrath delighted uk.tech.digital-tv
by announcing:

Peter wrote:
: this subscription and simply watch the Freeview channels. Because
of the : situation of her house she can only receive TV via
satellite. What does she : need to do to cancel this current
subscription and only view free to air : channels?

Phone Sky and cancel! She will need to give the required one months
notice.

That depends on who the account holder is. If the account holder is
the deceased then no notice is required; they cannot invoice him in any
case.

At 11:24:48 on 27/07/2006, Colin Forrester delighted uk.tech.digital-tv
by announcing:

Peter wrote:
Can someone please advise? A friend of mine died recently and his
wife asked me to have a look at the TV as she did not know how to
work it. I found that she has Sky Plus (since 2002) and pays £40
per month. She wants to cancel this subscription and simply watch
the Freeview channels. Because of the situation of her house she
can only receive TV via satellite. What does she need to do to
cancel this current subscription and only view free to air
channels?

Any help appreciated.

Someone else has suggested phoning - I would suggest a letter,
purporting to come from the person who signed the contract. If it
was the deceased they may not be prepared to discuss the matter with
the spouse.

Although there would be nothing, legally, to stop them AIUI.

On Thu, 27 Jul 2006 11:20:14 +0100, Sean Black
wrote:

|In message , Brian McIlwrath
writes
|Peter wrote:
|: this subscription and simply watch the Freeview channels. Because of the
|: situation of her house she can only receive TV via satellite. What does she
|: need to do to cancel this current subscription and only view free to air
|: channels?
|
|Phone Sky and cancel! She will need to give the required one months notice.
|The existing card will remain enabled for C4, five and Sky 3 (only) - some
|other Freeview channels are not FTV on satellite.
|
|Cancelling Sky will also disable the Sky+ recording features of her STB but
|it is possible to just pay SKy ?10/month for these if required.
|
|She will also need the password for the account, as they will probably
|try to say they can only deal with the person the account is registered
|to. Might be worth asking for a supervisor and explaining the situation
|from the outset, rather than trying to deal with the person who answers
|the phone.

Just stopping paying will work, but getting agreement would be better.
--
Dave Fawthrop dave hyphenologist co uk Google Groups is IME the *worst*
method of accessing usenet. GG subscribers would be well advised get a
newsreader, say Agent, and a newsserver, say news.individual.net. These
will allow them: to see only *new* posts, a killfile, and other goodies.

"Peter" wrote in message
...
Can someone please advise? A friend of mine died recently and his wife
asked me to have a look at the TV as she did not know how to work it. I
found that she has Sky Plus (since 2002) and pays £40 per month. She wants
to cancel this subscription and simply watch the Freeview channels.
Because of the situation of her house she can only receive TV via
satellite. What does she need to do to cancel this current subscription
and only view free to air channels?

Any help appreciated.

Peter

Having had a similar situation when my son died, I wrote to them and
included a copy of the death cert.
They cancelled immediately and refunded back to the death date!
The card reverted to freesat (at my request).

[email protected]

"Sean Black" wrote in message
...
In message , Brian McIlwrath
writes
Peter wrote:
: this subscription and simply watch the Freeview channels. Because of the
: situation of her house she can only receive TV via satellite. What does
she
: need to do to cancel this current subscription and only view free to air
: channels?

Phone Sky and cancel! She will need to give the required one months
notice.
The existing card will remain enabled for C4, five and Sky 3 (only) - some
other Freeview channels are not FTV on satellite.

Cancelling Sky will also disable the Sky+ recording features of her STB
but
it is possible to just pay SKy £10/month for these if required.

She will also need the password for the account, as they will probably try
to say they can only deal with the person the account is registered to.
Might be worth asking for a supervisor and explaining the situation from
the outset, rather than trying to deal with the person who answers the
phone.

--
Sean Black


That is a pain, especially when your reporting you've forgotten the
password!

Colin Forrester wrote:
Peter wrote:
Can someone please advise? A friend of mine died recently and his wife
asked me to have a look at the TV as she did not know how to work it.
I found that she has Sky Plus (since 2002) and pays £40 per month. She
wants to cancel this subscription and simply watch the Freeview
channels. Because of the situation of her house she can only receive
TV via satellite. What does she need to do to cancel this current
subscription and only view free to air channels?

Any help appreciated.

Someone else has suggested phoning - I would suggest a letter,
purporting to come from the person who signed the contract. If it was
the deceased they may not be prepared to discuss the matter with the
spouse.

That's stupid. People don't stop dying, even for Sky. They'll have been in this
situation hundreds of times before and will definitely cancel.

Tell her to telephone and cancel.