Moved House & Cancelled Sky... Or So I Thought!

Moved house back in March, and as we'd decided to try DVB-T Freeview,
rang Sky a month earlier to cancel.

As usual, the Sky customer service guy tried his best to keep hold of
my custom, but I was adamant I wanted to cancel. He did eventually
offer to arrange for a new dish to be installed, free of charge, at my
new house in case I changed my mind in the future and ever decided to
go back to Sky (can you see what's coming yet?)

So we move house, Sky engineer calls round the next day, installs dish,
connects up my STB to do the installtion checks, and then my STB gets
put back in its box and is now gathering dust in the roof. All well
and good until I get my bank statement and Sky are still taking
£26/month from my account. So I phone Sky, and they say that they
just have it down as a standard house move, no record of the "free
installation for the future", and therefore charges still stand. I
have now e-mailled Sky to tell them that unless this is resolved in the
next 7 days I'll take them to the small claims court.

Has anybody else ever heard of this offer of installing the dish
without a contract, in case an ex-customer decides to return in the
future?

On 21/06/2006 14:22, in article
, "
wrote:

Moved house back in March, and as we'd decided to try DVB-T Freeview,
rang Sky a month earlier to cancel.

As usual, the Sky customer service guy tried his best to keep hold of
my custom, but I was adamant I wanted to cancel. He did eventually
offer to arrange for a new dish to be installed, free of charge, at my
new house in case I changed my mind in the future and ever decided to
go back to Sky (can you see what's coming yet?)

So we move house, Sky engineer calls round the next day, installs dish,
connects up my STB to do the installtion checks, and then my STB gets
put back in its box and is now gathering dust in the roof. All well
and good until I get my bank statement and Sky are still taking
£26/month from my account. So I phone Sky, and they say that they
just have it down as a standard house move, no record of the "free
installation for the future", and therefore charges still stand. I
have now e-mailled Sky to tell them that unless this is resolved in the
next 7 days I'll take them to the small claims court.

Has anybody else ever heard of this offer of installing the dish
without a contract, in case an ex-customer decides to return in the
future?

No.

Seems very dodgy!

wrote:

Has anybody else ever heard of this offer of installing the dish
without a contract, in case an ex-customer decides to return in the
future?

No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC reception questions? ; http://www.astra2d.com/
Fed up with on-screen logos? : http://logofreetv.org/
----
Only the truth as I see it.
No monies return'd. ;-)

No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.


No misunderstanding at all - at the end of my original phone call with
Sky I categorically went through everything we had agreed, i.e.

Contract would be cancelled
Dish would be installed at new address for future use, all I would have
to do would be call Sky to resubscribe
No charge

And the call centre guy confirmed these 3 points

In article .com,
writes


No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.


No misunderstanding at all - at the end of my original phone call with
Sky I categorically went through everything we had agreed, i.e.

Contract would be cancelled
Dish would be installed at new address for future use, all I would have
to do would be call Sky to resubscribe
No charge

And the call centre guy confirmed these 3 points


IME, you can't even rely on what the call centre person confirms. I rang
to knock my subscription down from the highest to the lowest a couple of
months back. When I called they told me I could either knock it down
immediately, or as I had already paid for the month in advance, let it
continue for the 10 days I'd already paid for and have it dropped down
then, which I agreed to.

I ask if I would need to ring again on the day I had paid up until or
would it be changed automatically. I was told it would all happen
automatically, which I confirmed with them twice.

Needless to say, on checking a few days after it should have changed I
was still getting all the premium channels. On phoning Sky, I was told
that the arrangement was that I would call on the day it should have
changed and confirm, in case I wanted to change my mind, that's what it
said on their computer, so they insisted it must be true. They then
tried to get me to leave it for another month, as I'd already been
charged for a further months top subscription, needless to say, I
refused and they reluctantly did a refund.

So unless you get it in writing, you can't really trust them at all.

--
Sean Black

wrote:
No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.


No misunderstanding at all - at the end of my original phone call with
Sky I categorically went through everything we had agreed, i.e.

Contract would be cancelled
Dish would be installed at new address for future use, all I would have
to do would be call Sky to resubscribe
No charge

And the call centre guy confirmed these 3 points

How do you prove it, thats the only problem.

Eddy

wrote in message
ps.com...
Moved house back in March, and as we'd decided to try DVB-T Freeview,
rang Sky a month earlier to cancel.

As usual, the Sky customer service guy tried his best to keep hold of
my custom, but I was adamant I wanted to cancel. He did eventually
offer to arrange for a new dish to be installed, free of charge, at my
new house in case I changed my mind in the future and ever decided to
go back to Sky (can you see what's coming yet?)

So we move house, Sky engineer calls round the next day, installs dish,
connects up my STB to do the installtion checks, and then my STB gets
put back in its box and is now gathering dust in the roof. All well
and good until I get my bank statement and Sky are still taking
£26/month from my account. So I phone Sky, and they say that they
just have it down as a standard house move, no record of the "free
installation for the future", and therefore charges still stand. I
have now e-mailled Sky to tell them that unless this is resolved in the
next 7 days I'll take them to the small claims court.

Has anybody else ever heard of this offer of installing the dish
without a contract, in case an ex-customer decides to return in the
future?


You know how they say 'this call may be recorded for training purposes' ?

Ask them to find the tape for the day/time you made the call and get them to
listen to it perhaps ?

Graham

wrote in message
ps.com...
Moved house back in March, and as we'd decided to try DVB-T Freeview,
rang Sky a month earlier to cancel.

As usual, the Sky customer service guy tried his best to keep hold of
my custom, but I was adamant I wanted to cancel. He did eventually
offer to arrange for a new dish to be installed, free of charge, at my
new house in case I changed my mind in the future and ever decided to
go back to Sky (can you see what's coming yet?)

So we move house, Sky engineer calls round the next day, installs dish,
connects up my STB to do the installtion checks, and then my STB gets
put back in its box and is now gathering dust in the roof. All well
and good until I get my bank statement and Sky are still taking
£26/month from my account. So I phone Sky, and they say that they
just have it down as a standard house move, no record of the "free
installation for the future", and therefore charges still stand. I
have now e-mailled Sky to tell them that unless this is resolved in the
next 7 days I'll take them to the small claims court.

Has anybody else ever heard of this offer of installing the dish
without a contract, in case an ex-customer decides to return in the
future?






Sky is not a business I would wish to deal with.

wrote:

No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.

No misunderstanding at all - at the end of my original phone call with
Sky I categorically went through everything we had agreed, i.e.

Contract would be cancelled
Dish would be installed at new address for future use, all I would have
to do would be call Sky to resubscribe
No charge

And the call centre guy confirmed these 3 points

The problem with all transactions dealt with by phone is that you have
no record of what transpired and what was agreed.

"Misunderstanding" covers a multitude of sins.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC reception questions? ; http://www.astra2d.com/
Fed up with on-screen logos? : http://logofreetv.org/
----
Only the truth as I see it.
No monies return'd. ;-)

At 06:06:55 on 23/06/2006, Jomtien delighted uk.media.tv.sky by announcing:

wrote:

No. There has been some misunderstanding and the only leg you have to
stand on is the distance selling regulations.

No misunderstanding at all - at the end of my original phone call with
Sky I categorically went through everything we had agreed, i.e.

Contract would be cancelled
Dish would be installed at new address for future use, all I would have
to do would be call Sky to resubscribe
No charge

And the call centre guy confirmed these 3 points

The problem with all transactions dealt with by phone is that you have
no record of what transpired and what was agreed.

Unless you record the call.