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I'm considering buying a 50" Samsung HDTV (HLR5067W). Should I also
purchase the service contract they sell with it? (Cost: about $400.) The salesmen at the stores that sell large-screen TVs all warn me that replacing the main bulb in this machine costs $400 or so just for the bulb, and that I'll need to pay a service technician do that repair. Is it something I can easily do myself? What's your recommendation on service policies on such units? |
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Al wrote:
I'm considering buying a 50" Samsung HDTV (HLR5067W). Should I also purchase the service contract they sell with it? (Cost: about $400.) The salesmen at the stores that sell large-screen TVs all warn me that replacing the main bulb in this machine costs $400 or so just for the bulb, and that I'll need to pay a service technician do that repair. Is it something I can easily do myself? What's your recommendation on service policies on such units? I haven't replaced my bulb yet, but it appears relatively easy to do for anyone who is reasonably handy. I certainly wouldn't use a service person to do it. My set is almost two years old, so I'll have to do it eventually. (So far, it looks as good as new.) If you're going to buy a service contract, though, make absolutely sure that it actually covers the bulb. In many cases, it does not. And don't take the word of the sales person - make sure it's in writing. Bulbs are considered consumables, and most service contracts exclude them. Keep in mind that the profit on the $400 service contract is likely as large or larger than the profit on the $2000 TV, so your sales person is strongly encouraged to sell it. And that large profit margin should also give you a clue that the odds are strongly against you ever getting "your money's worth" out of that contract. Here are some instructions that someone posted on the AVS forum for replacing the bulb on an older Samsung set: "Anyway, its as "simple" as letting the TV cool down for a while and then removing the cover plate from the left back side (looking from the front) of the TV. That exposes the bulb tunnel that contains the bulb assembly. You'll need a longish screwdriver to loosen two captive screws that secure the bulb assembly. Then withdraw the bulb assembly using the grab handle. Then insert the new bulb, make sure it is fully seated (it should snap into place), tighten the captive screws, replace the cover and turn the TV back on. You can also go into the service menu to reset the # of bulb hours." Here's the replacement lamp assembly for your set direct from Samsung: http://www.samsungparts.com/part_det...id=BP96-00826A It costs $199. |
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