Megazone is wrong Part II

On Fri, 4 Feb 2005 21:59:04 +0000 (UTC),
(MegaZone) wrote:

Sean none shaped the electrons to say:
Apparently they are too incompetent to know how to dial a phone and
request a newer model.

Adelphia Cable in their area offers one box, at least as of a couple
of months ago. I haven't checked again more recently.

Too bad they don't have any relatives who know anything about DVR
technology.

Their experience with the SA8000 was so bad, it has soured them on
DVRs. Now they think that DVR == complete ****, after their box had a
hardware failure and needed to be replaced. Then the new one up and
deleted all recordings one day, just because. And the UI is so bad
that they weren't even really using it until I visited, sorted it out,
and then wrote out the instructions - since the 'manual' Adelphia gave
them was *wrong*, and the remote they were given didn't even match the
examples. Yeah, cable companies are fantastic.


Comcast has a menu option where you can select short videos on how to
do common DVR tasks as well as a video FAQ.

Another area Tivo falls behind.

Sean

"Lenroc" wrote in message
news:[email protected]
On Wed, 09 Feb 2005 16:39:36 -0500, Sean wrote:

Comcast has a menu option where you can select short videos on how to
do common DVR tasks as well as a video FAQ.

Another area Tivo falls behind.

TiVo's UI is elegant enough to not need video "help", and this is somehow
a failing for TiVo?


Some idiot would need a video to know how to use a DVR? Now, that is
rich...