Phillips DTR1500 software fault?

My customer has a Phillips DTR1500 DTT box. This was originally installed with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor aerial
was fitted the box was put through the 'virgin install' procedure. This worked
and ch30 disappeared, but it came back by itself about three hours later. The
'virgin' thing was done again twice and the same thing happened both times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came back
after three hours. The customer rung Philips and (get this) they said that all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no satisfactory
answer.
Has anyone else come across this problem?

Bill
http://www.wrightsaerials.tv/index.html

"Bill" wrote in message
...
My customer has a Phillips DTR1500 DTT box. This was originally installed
with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the
Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor
aerial
was fitted the box was put through the 'virgin install' procedure. This
worked
and ch30 disappeared, but it came back by itself about three hours later.
The
'virgin' thing was done again twice and the same thing happened both
times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came
back
after three hours. The customer rung Philips and (get this) they said that
all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no
satisfactory
answer.
Has anyone else come across this problem?

Bill
http://www.wrightsaerials.tv/index.html


The DTR1500 continually scans for new channels - it sound that the box is
finding the extra unwanted mux once install has been completed. There is an
option in the installation menu to set the boxes scan mode from auto to
manual, maybe this will help. But of course if freeview add any more
channels it will not find them automatically.


Rob

"Bill" wrote in message
...
My customer has a Phillips DTR1500 DTT box. This was originally installed
with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the
Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor
aerial
was fitted the box was put through the 'virgin install' procedure. This
worked
and ch30 disappeared, but it came back by itself about three hours later.
The
'virgin' thing was done again twice and the same thing happened both
times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came
back
after three hours. The customer rung Philips and (get this) they said that
all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no
satisfactory
answer.
Has anyone else come across this problem?

Bill
http://www.wrightsaerials.tv/index.html


The DTR1500 continually scans for new channels - it sound that the box is
finding the extra unwanted mux once install has been completed. There is an
option in the installation menu to set the boxes scan mode from auto to
manual, maybe this will help. But of course if freeview add any more
channels it will not find them automatically.


Rob

On 24 Jan 2004 18:57:08 GMT, romise (Bill) wrote:

My customer has a Phillips DTR1500 DTT box. This was originally installed with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor aerial
was fitted the box was put through the 'virgin install' procedure. This worked
and ch30 disappeared, but it came back by itself about three hours later. The
'virgin' thing was done again twice and the same thing happened both times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came back
after three hours. The customer rung Philips and (get this) they said that all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no satisfactory
answer.
Has anyone else come across this problem?

Bill
http://www.wrightsaerials.tv/index.html

I'm not quite sure what you are saying, but if it is that a weaker signal/mux
from another marginal transmitter is replacing a stronger one, making it
unwatchable, then yes I've had this problem with the DTR1500.

What I did was switch off my aerial amp, so the weak signal would not be found,
did a virgin reset and rescan, then turn off the automatic background scanning
on the box and then turn back on aerial amp. Has been fine like that.

On 24 Jan 2004 18:57:08 GMT, romise (Bill) wrote:

My customer has a Phillips DTR1500 DTT box. This was originally installed with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor aerial
was fitted the box was put through the 'virgin install' procedure. This worked
and ch30 disappeared, but it came back by itself about three hours later. The
'virgin' thing was done again twice and the same thing happened both times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came back
after three hours. The customer rung Philips and (get this) they said that all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no satisfactory
answer.
Has anyone else come across this problem?

Bill
http://www.wrightsaerials.tv/index.html

I'm not quite sure what you are saying, but if it is that a weaker signal/mux
from another marginal transmitter is replacing a stronger one, making it
unwatchable, then yes I've had this problem with the DTR1500.

What I did was switch off my aerial amp, so the weak signal would not be found,
did a virgin reset and rescan, then turn off the automatic background scanning
on the box and then turn back on aerial amp. Has been fine like that.

"Bill" wrote in message
...
My customer has a Phillips DTR1500 DTT box. This was originally installed
with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the
Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor
aerial
was fitted the box was put through the 'virgin install' procedure. This
worked
and ch30 disappeared, but it came back by itself about three hours later.
The
'virgin' thing was done again twice and the same thing happened both
times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came
back
after three hours. The customer rung Philips and (get this) they said that
all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no
satisfactory
answer.
Has anyone else come across this problem?

The Philips scans for new channels when it's in standby (though I think
there are two flavours of standby, in one of these modes it doesn't scan -
and you can also turn off the background scanning through a menu option I
think). But Philips's's's response is interesting - they seem to be
implying that there is a fault (ty batch?) that wrongly picks up weaker
duplicate muxes. Or are Philips suggesting that the box can never
completely forget it's initial setup?

A friend of mine with one of these units has a different problem - her
Philips has yet to find price-drop.tv (oh dear what a pity never mind) even
though it's been manually forced into rescanning, and other channels from
that mux are there. Price-drop is the only missing channel.

Ian

"Bill" wrote in message
...
My customer has a Phillips DTR1500 DTT box. This was originally installed
with
a Belmont aerial (Gp A), so it found the ch 30 mux. It also found all the
Emley
Moor muxes, despite the aerial being on Belmont. After a new Emley Moor
aerial
was fitted the box was put through the 'virgin install' procedure. This
worked
and ch30 disappeared, but it came back by itself about three hours later.
The
'virgin' thing was done again twice and the same thing happened both
times.
Then the box was reinstalled with an attenuator in line and also with the
aerial unplugged until the scan had reached 35, and again the fault came
back
after three hours. The customer rung Philips and (get this) they said that
all
this was quite normal and the only answer was to get the box changed. The
customer said "What happens if I move house?" and there was no
satisfactory
answer.
Has anyone else come across this problem?

The Philips scans for new channels when it's in standby (though I think
there are two flavours of standby, in one of these modes it doesn't scan -
and you can also turn off the background scanning through a menu option I
think). But Philips's's's response is interesting - they seem to be
implying that there is a fault (ty batch?) that wrongly picks up weaker
duplicate muxes. Or are Philips suggesting that the box can never
completely forget it's initial setup?

A friend of mine with one of these units has a different problem - her
Philips has yet to find price-drop.tv (oh dear what a pity never mind) even
though it's been manually forced into rescanning, and other channels from
that mux are there. Price-drop is the only missing channel.

Ian

Ian wrote:

A friend of mine with one of these units has a different problem - her
Philips has yet to find price-drop.tv (oh dear what a pity never mind)
even though it's been manually forced into rescanning, and other channels
from that mux are there. Price-drop is the only missing channel.

What an excellent feature.

--
Ian Tindale

Ian wrote:

A friend of mine with one of these units has a different problem - her
Philips has yet to find price-drop.tv (oh dear what a pity never mind)
even though it's been manually forced into rescanning, and other channels
from that mux are there. Price-drop is the only missing channel.

What an excellent feature.

--
Ian Tindale