Which sky+ box will I get from Sky?

I'm pretty sure you'll get a V2 box. My V1 was replaced with V2 because of
the inherent fault with V1s when dual-recording came in. He told me it was
costing Sky a fortune for the house visits to take the V1 boxes out (he
didn't even want to know what was wrong with mine when he visited, just
wanted to whip my V1 out and replace with V2 ASAP as he had so many similar
calls to do that day). Which pleased me no end




"Bunter" wrote in message
...
As subject, I have booked a Sky+ installation with Sky, I don't really
suppose it makes any difference whether I get an Amstrad or a Pace box but
is it only version 2 boxes that I have now or is there a chance that I
could
still get a V1 box?

TIA

Bunter

"Bunter" wrote in message
...

As subject, I have booked a Sky+ installation with Sky, I don't really
suppose it makes any difference whether I get an Amstrad or a Pace box but
is it only version 2 boxes that I have now or is there a chance that I
could still get a V1 box?

The message
from "Rob" contains these words:

I'm pretty sure you'll get a V2 box. My V1 was replaced with V2 because of
the inherent fault with V1s when dual-recording came in. He told me it was
costing Sky a fortune for the house visits to take the V1 boxes out (he
didn't even want to know what was wrong with mine when he visited, just
wanted to whip my V1 out and replace with V2 ASAP as he had so many similar
calls to do that day). Which pleased me no end

I finally had my visit from the Sky engineer yesterday after waiting
about a month only engineer on holiday. He slapped in another
identical V1 Pace box, saying that they were far more reliable than V2
and that there had been a lot of problems with V2. Is that right? He
told me that it only has a 90 day warranty on it, then we'll be back to
the £65 repair or replace. This was an 18mth old box that had absolutely
no problems in the first year. while in warranty, surprise surprise

The box he installed didn't have the last software upgrade when the
engineer left. He said it would do it automatically or I could force
one, which I did, but it didn't update the software. I'm guessing it
will do it itself some time..

Same day as the installation of the reconditioned box yesterday, we
found that some recordings work, but also some problems. We set a
programme to record, then went into the planner a bit later and it
wouldn't let us view the programme while it was still recording. The
'select' and 'backup' buttons didn't work - we could move the view from
start, viewer defined, etc part but couldn't select to watch while it
was recording. Then later the recording showed as 'failed'. We tried
this a few times and sometimes it worked, sometimes it didn't and gave
the above symptoms. I'll give it a few days to see if it all sorts
itself out, then will go back to Sky. also going to request a rebate
for the month without Sky+

The engineer had said just to call Sky if there were any more problems
and if it was within the 90 day period we'd get it remedied free.
another dodgy reconditioned box? He said he'd been through quite a lot
of boxes himself hope he didn't pass them on to us.. but I'll be a bit
miffed if, after a year to 18mths of perfect recording that we end up
with a sucession of dodgy boxes.

Sorry, just feeling a bit p'ed off with Sky/Sky+ in the last few months
and having a moan. When it's good, it's VERY good, when it's bad, it's a
pita.

Fiona

Fiona Cope wrote:

He
told me that it only has a 90 day warranty on it, then we'll be back to
the £65 repair or replace. This was an 18mth old box that had absolutely
no problems in the first year. while in warranty, surprise surprise

Ignore all the nonsense spouted by Sky in relation to warranty
periods. It is mostly lies and in any case does not affect your legal
rights. These extend up to 6 years from the date of purchase and Sky
know it.

Sky rely on the fact that most people can be brow-beaten and will not
pursue the issue.


The box he installed didn't have the last software upgrade when the
engineer left. He said it would do it automatically or I could force
one, which I did, but it didn't update the software.

Try again. It won't work properly without recent software.

--
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----
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