Top Gear 6/6/04 Sky+

LiviLion wrote in message . ..
On 06 Jun 2004 22:05:45 GMT, oSpam (Adam B Smith)
wrote:

I tried to tape Top Gear BBC2 tonight and it's just not showing in the Sky+
Planner. No failed recording, start missed - nothing in the planner.

I know it was there because it has put next weeks in via series link. I know
of two other mates who've had the same thing.

We're in West Yorks by the way.

Anyone else experienced this?

Bloody annoying!!

Aye, This happened to me as well. Thought it wasn't on as it didn't
even show up as 'FAILED' but next weeks show was in the planner.

However they are talking about it on uk.rec.cars.* so looks like sky +
messed up somehow.

Disappointing.

Same here, can I get a refund from Sky for this month subscription, if
os how do I go about this?

"Wayne Hamilton" wrote in message
om...


Same here, can I get a refund from Sky for this month subscription, if
os how do I go about this?



You can certainly try but the problem was caused by the BBC and had
nothing to with SKY or the SKY+ software.
However with no set procedure for refunds it's all in how you can argue
your particular case, paying the £10 yourself (not free with a channel package)
I would have thought was a must to get any chance of a refund and then show
it was a problem with the SKY+ hardware/software not down to incorrect
data supplied by the BBC.

Ring SKY up and then let us know how you get on, there are plenty of people
who will follow in your footsteps if you are successful


Mike C

In article ,
Wayne Hamilton wrote:
Same here, can I get a refund from Sky for this month subscription, if
os how do I go about this?

No. And it was the BBC's error that led to the problem, not Sky's.

Dave
--
Email: MSN Messenger:

"Adam B Smith" wrote in message
...
I tried to tape Top Gear BBC2 tonight and it's just not showing in the
Sky+
Planner. No failed recording, start missed - nothing in the planner.

I know it was there because it has put next weeks in via series link. I
know
of two other mates who've had the same thing.

We're in West Yorks by the way.

Anyone else experienced this?

Mine went completely bonkers and was still recording when I went downstairs
for a drink at 1am.... couldn't see owt in the planner and had to just kill
the box 'cause it wouldn't stop or respond to any other commands. Grrr....

Bloody annoying!!

Just a bit.

--
somnambulist

Mark Carver wrote:

The fault looked to me to be with the BBC. They did not move the N+N data
along after The Good Life had finished, and it confused our boxes when they
finally corrected the error sometime between 20:15 and 20:35

And who's to say that it wasn't just a fault in the EPG software? Why
do you blame the BBC? They didn't write the softwa Sky did and they
charge the BBC for its use. As such Sky are responsible for making it
work.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Mike_C wrote:

You can certainly try but the problem was caused by the BBC and had
nothing to with SKY or the SKY+ software.

What proof do you have of this?

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Jomtien wrote:
Mike_C wrote:

You can certainly try but the problem was caused by the BBC and had
nothing to with SKY or the SKY+ software.

What proof do you have of this?

The EPG fault was replicated on BBC 2 Freeview apparently, therefore pointing
to a BBC error. You might get the Beeb to own up. The error should
be recorded on their transmission computer logs. However in that case
Sky would probably say it's got nothing to do with them, and certainly not
issue a refund. Unless of course they could fine the BBC for providing
duff EPG data (which probably is mentioned in the EPG contract).

Jomtien wrote:
Mark Carver wrote:

The fault looked to me to be with the BBC. They did not move the N+N
data along after The Good Life had finished, and it confused our
boxes when they finally corrected the error sometime between 20:15
and 20:35

And who's to say that it wasn't just a fault in the EPG software? Why
do you blame the BBC? They didn't write the softwa Sky did and they
charge the BBC for its use. As such Sky are responsible for making it
work.

As I have said elsewhere, the error was also on Freeview. The only
common connection between the two platforms is the Beeb.
They send the same EIT triggers to both EPG servers.

On Mon, 7 Jun 2004 14:53:08 +0000 (UTC), (David
Marshall) wrote:

In article ,
Wayne Hamilton wrote:
Same here, can I get a refund from Sky for this month subscription, if
os how do I go about this?

No. And it was the BBC's error that led to the problem, not Sky's.

Dave

But,

A long time back when you still had to pay for Sky + I missed an
episode of the bill when a late night edition wasn't seriesed linked.

I sent a mail to tony ball and got someone phone me back saying it was
ITV's fault. I pointed out to them that the current marketing was
'never miss a thing' not 'never miss a thing unless a third party
get's the epg data wrong'.

Persistence paid off and I got a refund of that months 10 quid.

Try it you never know. Plus if you email tony ball (not that he will
ever read it) then they phone you back saving you being on hold for
ages at national rates.

LL

Mark Carver wrote:

What proof do you have of this?

The EPG fault was replicated on BBC 2 Freeview apparently, therefore pointing
to a BBC error.

Fair enough, if the error was identical. I don't follow Freeview very
closely given that I will never be able to receive it.

My Tivo takes care of most Sky EPG errors for me anyway. :-)

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)