phoning twice to change package?

i decided to change my package from sky world to the family pack
(basic).

because my money goes out on the 9th, and they must give my bank 14
days notice, i have to phone them AGAIN, just to confirm the change.

i asked why i must phone again, and was told that that the phone call
i just made was not to change to package, but for them to change my
direct debit details.

why must i call again on the 25th? is this a new policy with sky, or
has it always been the same?

"studmeister" wrote in message
om...
i decided to change my package from sky world to the family pack
(basic).

because my money goes out on the 9th, and they must give my bank 14
days notice, i have to phone them AGAIN, just to confirm the change.

i asked why i must phone again, and was told that that the phone call
i just made was not to change to package, but for them to change my
direct debit details.

why must i call again on the 25th? is this a new policy with sky, or
has it always been the same?

You prob got through to the indian call centre, i ended up putting the phone
down to them !

"Mark" wrote in message
news:[email protected]

"studmeister" wrote in message
om...
i decided to change my package from sky world to the family pack
(basic).

because my money goes out on the 9th, and they must give my bank 14
days notice, i have to phone them AGAIN, just to confirm the change.

i asked why i must phone again, and was told that that the phone call
i just made was not to change to package, but for them to change my
direct debit details.

why must i call again on the 25th? is this a new policy with sky, or
has it always been the same?

You prob got through to the indian call centre, i ended up putting the
phone
down to them !


The information you were given was crap.

I downgraded 1 day before my direct debit was due to come out.

They explained to me that i had to options

1. to downgrade straight away and receive a credit. i.e the next months DD
wont go out or

2. Phone back 14 days before the next Direct Debit and downgrade then.

I chose the first optio and downgraded straight away and have had no hassle
at all but then it was a Scottish person and not an Indian person I spoke
to.

Paul

In article ,
says...
i decided to change my package from sky world to the family pack
(basic).

because my money goes out on the 9th, and they must give my bank 14
days notice, i have to phone them AGAIN, just to confirm the change.

i asked why i must phone again, and was told that that the phone call
i just made was not to change to package, but for them to change my
direct debit details.

You could cancel the direct debit with the bank. I'm sure they'll be in touch
then.
--

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