SKY Kick customer in the face

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

richard said:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.


But... if you wanted to cancel from 1st May, I assume that means you
*intended* to pay the subscription for April.
They made an error and cancelled your subscription a month early. He
offered to reinstate it for that month if you paid for the month.
What's the problem?



--
Gareth Kitchener
Bedfordshire, England
http://www.garethkitchener.org.uk

richard said:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.


But... if you wanted to cancel from 1st May, I assume that means you
*intended* to pay the subscription for April.
They made an error and cancelled your subscription a month early. He
offered to reinstate it for that month if you paid for the month.
What's the problem?



--
Gareth Kitchener
Bedfordshire, England
http://www.garethkitchener.org.uk

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.
--
http://www.blackstar.co.uk/scp/id/what - Want DVDs/Games?
Fax: +44 (0) 7974 984182 --- icq: 9235201 --- Hayn on dal

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.
--
http://www.blackstar.co.uk/scp/id/what - Want DVDs/Games?
Fax: +44 (0) 7974 984182 --- icq: 9235201 --- Hayn on dal

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted.

Why didn't you pointout that they had withdrawn your service before
midnight on 31/03/2004? - that was surely the correct time for them to
cease service. You should write to them about this pointing out how
distraught you were at having to miss the match (you didn't manage to
see it at a friends house I take it?). Out of interest did England
win?

--
Hiram Hackenbacker

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted.

Why didn't you pointout that they had withdrawn your service before
midnight on 31/03/2004? - that was surely the correct time for them to
cease service. You should write to them about this pointing out how
distraught you were at having to miss the match (you didn't manage to
see it at a friends house I take it?). Out of interest did England
win?

--
Hiram Hackenbacker

richard wrote:
I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.



Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Now as for Sky not informing you that they do not take two month
cancellation requests is another issue.

Regards
Glenn

richard wrote:
I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.



Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Now as for Sky not informing you that they do not take two month
cancellation requests is another issue.

Regards
Glenn

On Sun, 4 Apr 2004 11:25:03 +0000 (UTC), Glenn Millar
wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Strange - I gave Sky six weeks notice to cancel and they cancelled the
service on that date, six weeks into the future. I cannot see where
in the T&C's Sky dictate anything but a minimum notice period.

--
Hiram Hackenbacker