Sky+ box [email protected]

Alan wrote:

There is a well-documented case of someone who obtained a full refund
for his Sky+ and his lost viewing time/subs more than one year after
purchase and after more than one repair/replacement. He did this via
the "small claims" procedure.

Yes, that is different from obtaining full refund for the box outside the
statutory guarantee period and/or after accepting a repair.
What the small claims court can do is recompense you for the "lost" viewing
time which you have paid for and some compensatory sum over that.

This person got a full refund for subs *and* the box and installation.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
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Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

"Jomtien" wrote in message
...
Alan wrote:

There is a well-documented case of someone who obtained a full refund
for his Sky+ and his lost viewing time/subs more than one year after
purchase and after more than one repair/replacement. He did this via
the "small claims" procedure.

Yes, that is different from obtaining full refund for the box outside the
statutory guarantee period and/or after accepting a repair.
What the small claims court can do is recompense you for the "lost"
viewing
time which you have paid for and some compensatory sum over that.

This person got a full refund for subs *and* the box and installation.

As I said, this is the compensatory figure which the court can impose. That
will depend upon every individual case though.
However, the law is quite specific with regards to guarantees. If you accept
a repair, you then cannot under the guarantee, get a replacement unless the
supplier wants to. that is separate from the small claims court.
The majority of cases which go to small claims, will not give you a full
refund if the supplier can prove that you have accepted a repair.

Simon Ough wrote:
|| Just gone to use my Sky+ box this evening and noticed that it has:
||
|| 1) Wiped all my programmes in the planner (It was 90% full)
|| and
|| 2) Will now refuse to playback, record or live pause, displaying
|| "SYSTEM FAULT - Sky+ record and playback unavailable. Call 08705
|| 800800 for assistance"
||
|| Has this supposed new software update cabbaged my box? I have tried
|| rebooting the box and d/l new software but to no avail.
||
|| I had to pay £60 callout in November and had the box replaced as the
|| modem failed. (I had that box since Oct 2001).
||
|| I know the new box had a 3 month warranty, but I am now 2 weeks past
|| that date - TYPICAL?
||
|| Anyone think Sky will be lenient and send another engineer out
|| gratis? No way am I paying another £60 - especially if it's Sky's
|| s/w update that caused it!
||
|| Simon

Mine did exactly the same on the /same/ day. The housekeeping procedure
didn't help, so have ended up bunging a new 120G drive in for £48

"Jono" wrote in message
news
Mine did exactly the same on the /same/ day. The housekeeping procedure
didn't help, so have ended up bunging a new 120G drive in for £48

I've gone one better. I've just downgraded to the Family Pack, cancelled the
mirror sub, and also cancelled the Sky+ subscription. Now paying
£19.50/month instead of £43.

I'm happier now.

Simon

Simon Ough wrote:
|| "Jono" wrote in message
|| news ||
||| Mine did exactly the same on the /same/ day. The housekeeping
||| procedure didn't help, so have ended up bunging a new 120G drive in
||| for £48
||
|| I've gone one better. I've just downgraded to the Family Pack,
|| cancelled the mirror sub, and also cancelled the Sky+ subscription.
|| Now paying £19.50/month instead of £43.
||
|| I'm happier now.
||
|| Simon

I thought about doing the very same, though the whole family would miss the
funtionality of sky+

I am suspicious of the fact that both our boxes died on the same evening.

I noticed that the housekeeping restored your sky+ features. Did it die
again?

Jonathan.

"Jono" wrote in message
...

I thought about doing the very same, though the whole family would miss
the
funtionality of sky+

I am suspicious of the fact that both our boxes died on the same evening.

I noticed that the housekeeping restored your sky+ features. Did it die
again?

No it didn't - but I don't want to fill it again and have the same thing
happen. Wanted to cancel films and sport anyway - but there is no way in
hell am I gonna pay £10 extra for the box if it's gonna crash all the time.

Simon