Sky+ kaput

my v2 sky+ box makes a high pitched whine and freezes the picture when i am
trying to watch some things i recorded (not all of them). This makes the
affected programme unwatchable beyond the affected area.

Is my machine (1 month old) knackered and require replacing, or is there an
easier software based fix for this problem? It is something anyone else has
had problems with?

Advice greatly appreciated.

Nugget wrote:

my v2 sky+ box makes a high pitched whine and freezes the picture

Is my machine (1 month old) knackered and require replacing, or is there an
easier software based fix for this problem?

The drive is dying. Demand a complete replacement or full refund. Do
NOT accept a recon or a repair.


It is something anyone else has
had problems with?

Yes. Hard drive problems in new boxes are common enough and all drives
will die on all Sky+ users without exception, sooner or later.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

In article , Jomtien wrote:
The drive is dying. Demand a complete replacement or full refund. Do
NOT accept a recon or a repair.


If it operated correctly for one month then you /ought/ to be entitled
to a refund or replacement but that's not entirely clear. The law
doesn't state exactly how long something should operate without fault -
merely that it should be a reasonable time. I'd class failure after a
month unreasonable but frankly would rather not have to put that to the
test in a shouting match.

To that end I think that rather than putting someone's back up with a
demand I would suggest being polite and friendly. After all you aren't
talking to the person responsible. You probably can't even blame Sky for
this because...

Yes. Hard drive problems in new boxes are common enough and all drives
will die on all Sky+ users without exception, sooner or later.


Yup. Hard drive quality has been deteriorating for several years now.
The manufacturers seme to have found it more cost effective to replace
units than to build them to last a long time.

Andrue Cope
[Brackley, UK]

Andrue Cope wrote:

To that end I think that rather than putting someone's back up with a
demand I would suggest being polite and friendly. After all you aren't
talking to the person responsible. You probably can't even blame Sky for
this because...

It is pointless talking to Sky phone droids. They are limited to
reading a pre-arranged script and have no free thought at all. Sky go
out of their way to brow-beat customers and to trick them out of their
legal rights. The have done this consistently for the last 10 years.
The threat of court action is the only thing that has an effect on
them.

None of this has any bearing on politeness and at no point did I
suggest not being polite. "I speak softly but I carry a big stick." A
polite demand for a refund accompanied by a polite threat of legal
action should do the trick.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

On Mon, 01 Mar 2004 22:15:32 GMT, Andrue Cope
wrote:

In article , Jomtien wrote:
The drive is dying. Demand a complete replacement or full refund. Do
NOT accept a recon or a repair.


If it operated correctly for one month then you /ought/ to be entitled
to a refund or replacement but that's not entirely clear. The law
doesn't state exactly how long something should operate without fault -
merely that it should be a reasonable time. I'd class failure after a
month unreasonable but frankly would rather not have to put that to the
test in a shouting match.

To that end I think that rather than putting someone's back up with a
demand I would suggest being polite and friendly. After all you aren't
talking to the person responsible. You probably can't even blame Sky for
this because...

If he bought his box new via Sky, surely he has a years callout on it
?



Yes. Hard drive problems in new boxes are common enough and all drives
will die on all Sky+ users without exception, sooner or later.


Yup. Hard drive quality has been deteriorating for several years now.
The manufacturers seme to have found it more cost effective to replace
units than to build them to last a long time.

Andrue Cope
[Brackley, UK]