Sky + eating cards

I had Sky + installed in November - overall it's great if a little
pricey but at least now when we have time to sit and watch TV there's
something available that we want to watch.....

but..

in December I got the "there's a problem with your viewing card"
message and to cut a long story short Sky had to send me another one.
They still haven't credited me with the days I couldn't use the
service.

Yesterday I get the same message, so the box has "eaten" another card!
This time Sky have agreed to send out an engineer but what can I
expect the engineer to do?

I suspect the card reader (is this feasible?)

and therefor would like a new box, is this likely?

Thoughts?

Olly Aitch wrote:
[...]
Yesterday I get the same message, so the box has "eaten" another card!
This time Sky have agreed to send out an engineer but what can I
expect the engineer to do? I suspect the card reader (is this feasible?)

I had the same error last month. Sky sent out an engineer who looked at the
unit and immediately declared that it was a failed card reader (though I had
worked that out for myself). They swapped the box for another. Which,
unfortunately, meant that I lost everything I had recorded. I asked the
engineer if he'd swap the hard drive with the one in the new unit and he
wouldn't do it.

I would guess they'll just swap your box out too. They seem to like to make
their calls as quick as they can possible manage so there probably won't be
too much investigation into why your existing box isn't working.

--

Adam.
www.adamdawes.com

On Tue, 13 Jan 2004 20:01:33 -0000, "Adam Dawes"
wrote:

Olly Aitch wrote:
[...]
Yesterday I get the same message, so the box has "eaten" another card!
This time Sky have agreed to send out an engineer but what can I
expect the engineer to do? I suspect the card reader (is this feasible?)

I had the same error last month. Sky sent out an engineer who looked at the
unit and immediately declared that it was a failed card reader (though I had
worked that out for myself). They swapped the box for another. Which,
unfortunately, meant that I lost everything I had recorded. I asked the
engineer if he'd swap the hard drive with the one in the new unit and he
wouldn't do it.

I would guess they'll just swap your box out too. They seem to like to make
their calls as quick as they can possible manage so there probably won't be
too much investigation into why your existing box isn't working.

--

Adam.
www.adamdawes.com



Adam,

Thanks for the reply - just as I expected!

the engineer would have to flash test the box if he takes the top off this is
not what skys engineers are trained to do or most other installer/engineers