Letters of Complaint

I'm on my third digibox in a month. They tried to replace it with a forth
today, but the recon box wouldn't even switch on. The engineer even stated
that recon models are terrible and never last for long. So anyway, its now
10 callouts in less than 2 years (5 boxes, 3 LNBs) and I'm now gonna write
them with one stinker of a letter.

My questions...

My original box (panasonic) was replaced after 9 months. I always thought
(statutory rights et al) that any faulty electrical equipment that went
wrong within 12 months (and could not be repaired) demanded a brand new
replacement. Is this not true? I had a recon.

What address should I complain to?

To shake sky up a bit, should I also forward copies to an official body
regarding the poor service and substandard equipment? If so, to
whom/address?

Thanks people.

We're on our fourth box in 3 months. Last time they came out they brought a
box that refused to switch on also. The engineer was so ****ed off he told
me that all 4 boxes have been recons and that I will only get a new one
after I have had 4 duff recons. "Normal Sky procedure" he said. We have an
old looking pace unit at present and it is ****. I will be calling them out
very soon.



Here's one address



Viewer Relations
Sky Subscription Services Ltd.
4 Mcintosh Road
Kirkton Campus
Livingston
West Lothian
EH54 7BW



Good luck



Chris



"The Boney King" wrote in message
...
I'm on my third digibox in a month. They tried to replace it with a forth
today, but the recon box wouldn't even switch on. The engineer even
stated
that recon models are terrible and never last for long. So anyway, its
now
10 callouts in less than 2 years (5 boxes, 3 LNBs) and I'm now gonna write
them with one stinker of a letter.

My questions...

My original box (panasonic) was replaced after 9 months. I always thought
(statutory rights et al) that any faulty electrical equipment that went
wrong within 12 months (and could not be repaired) demanded a brand new
replacement. Is this not true? I had a recon.

What address should I complain to?

To shake sky up a bit, should I also forward copies to an official body
regarding the poor service and substandard equipment? If so, to
whom/address?

Thanks people.

The Boney King wrote:

My original box (panasonic) was replaced after 9 months. I always thought
(statutory rights et al) that any faulty electrical equipment that went
wrong within 12 months (and could not be repaired) demanded a brand new
replacement. Is this not true? I had a recon.

It is up to you to accept a solution that suits you.


To shake sky up a bit, should I also forward copies to an official body
regarding the poor service and substandard equipment? If so, to
whom/address?

Trading Standards. See your local phone book.
Copies to the DTI and Ofcom.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

"Jomtien" wrote.....

It is up to you to accept a solution that suits you.

Actually they didn't say that it would be a recon... I only found out
afterwards.

Trading Standards. See your local phone book.
Copies to the DTI and Ofcom.

"Chris" wrote......

me that all 4 boxes have been recons and that I will only get a new one
after I have had 4 duff recons. "Normal Sky procedure" he said. We have an
old looking pace unit at present and it is ****. I will be calling them
out
very soon.

Hi, I've just spent half an hour on the phone with a manager and she said
they NEVER give out a new box outside of the first week - even if you have 4
crap recons on the trot.

Here's one address

Thanks. I've actually got another one now (same address but postcode ends
in 7DD) that can be addressed to Caroline Conner, Customer Care Director.
Might be worth hanging on to...

I must be one of few,
Ive had my Digibox (Panasonic) somewhere around 5 years now as has my father
in law, without any problems...
My father in law bought his the same time, same box from same guy and he
never had any problems either, and my box is always plugged in and sometimes
is left switched on overnight..

My father in law never leaves his on, even unplugs it going to bed, every
night since he bought it...

We must be two very lucky Digibox owners.

Hope i havent spoke too soon, mine will probably die tomorrow

Regards

Steven.

--


__________________________________________________ ___
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This e-mail, and any attachment, is confidential. If you have received
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__________________________________________________ ___
"The Boney King" wrote in message
...
: "Jomtien" wrote.....
:
: It is up to you to accept a solution that suits you.
:
: Actually they didn't say that it would be a recon... I only found out
: afterwards.
:
: Trading Standards. See your local phone book.
: Copies to the DTI and Ofcom.
:
:
:

The Boney King wrote:

I've just spent half an hour on the phone with a manager and she said
they NEVER give out a new box outside of the first week

In that case you can just demand a full refund and buy a new box over
the counter in Dixons for the same £199.

Don't believe what Sky CS tell you.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

[email protected] wrote:
I must be one of few,
Ive had my Digibox (Panasonic) somewhere around 5 years now as has my
father in law, without any problems...
My father in law bought his the same time, same box from same guy and
he never had any problems either, and my box is always plugged in and
sometimes is left switched on overnight..

My father in law never leaves his on, even unplugs it going to bed,
every night since he bought it...

We must be two very lucky Digibox owners.

Hope i havent spoke too soon, mine will probably die tomorrow

Regards

Steven.

I've got 2 Sony boxes that have been trouble free for 2 ½ years and 2 weeks
ago bought a second hand Grundig box which seams OK.
--
Adrian
54º 10' 59" N 0º 19' 35" W

In article , says...
I must be one of few,
Ive had my Digibox (Panasonic) somewhere around 5 years now as has my father
in law, without any problems...
My father in law bought his the same time, same box from same guy and he
never had any problems either, and my box is always plugged in and sometimes
is left switched on overnight..

My father in law never leaves his on, even unplugs it going to bed, every
night since he bought it...

There's nothing to be gained from switching them on/off, and they'll probably
last longer if you just leave them alone, aside from changing channel.

And why unplug it overnight? Does he do that with his alarm clock too?
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor), http://LeilaniWeb.co.uk (editor),
/* 959 DVDs, 269 games, 33 videos, 68 cinema films, 70 CDs, laserdiscs & news
/* max payne 2, daewoo setpal, hamtaro, yesspeak, rainbow six 3, terminator 3
ITV "blackouts" on Sky Digital - http://tinyurl.com/w4mf
(UPDATED) Adam Shaw to host HIGNFY! - http://tinyurl.com/w4m7

why turn it off?
I never turn mine off, when I am at work it records stuff and its on 24/7

--
Larry.gold
Arsenal For Life
Thierry Henry:
Arsenal is my Paradise


"[email protected]" wrote in message
...
I must be one of few,
Ive had my Digibox (Panasonic) somewhere around 5 years now as has my
father
in law, without any problems...
My father in law bought his the same time, same box from same guy and he
never had any problems either, and my box is always plugged in and
sometimes
is left switched on overnight..

My father in law never leaves his on, even unplugs it going to bed, every
night since he bought it...

We must be two very lucky Digibox owners.

Hope i havent spoke too soon, mine will probably die tomorrow

Regards

Steven.

--


__________________________________________________ ___
__________________________________________________ ___
This e-mail, and any attachment, is confidential. If you have received
it in error, please delete it from your system, do not use or disclose
the information in any way and notify me immediately.
www.photo2cd.net www.photo2dvd.net www.clonmellon.com
__________________________________________________ ___
"The Boney King" wrote in
message
...
: "Jomtien" wrote.....
:
: It is up to you to accept a solution that suits you.
:
: Actually they didn't say that it would be a recon... I only found out
: afterwards.
:
: Trading Standards. See your local phone book.
: Copies to the DTI and Ofcom.
:
:
: