MAJOR Sky+ Bug

If you have Sky+, and the new software, you may want to check that you can
still watch things recorded before 7pm last night.

There is a "Known Bug" according to a Sky+ Technical Services manager (I
have her name), where by LOTS of people will not be able to watch ANYTHING
recorded before last night!

I've lost months of recordings; Sky's solution - just delete them!

Oh, yes, they knew about this before sending the software out - wouldn't it
have been nice of them to tell us!

Alan

Compensation? It's like someone entering your house and wiping your
computer's hard drive. In fact, it's exactly that. I don't have Sky+ so I
don't have authority.

On Wed, 03 Dec 2003 15:34:08 +0000, Alan Ramsay wrote:

Oh, yes, they knew about this before sending the software out - wouldn't
it have been nice of them to tell us!

--

..

Alan Ramsay wrote:
If you have Sky+, and the new software, you may want to check that
you can still watch things recorded before 7pm last night.

There is a "Known Bug" according to a Sky+ Technical Services manager
(I have her name), where by LOTS of people will not be able to watch
ANYTHING recorded before last night!

I've lost months of recordings; Sky's solution - just delete them!

I've seen reports of this problem in Digital Spy forums. Does it affect
V1, V2 or both sets of boxes ?

On Wed, 03 Dec 2003 15:34:08 GMT, "Alan Ramsay"
wrote:

If you have Sky+, and the new software, you may want to check that you can
still watch things recorded before 7pm last night.

There is a "Known Bug" according to a Sky+ Technical Services manager (I
have her name), where by LOTS of people will not be able to watch ANYTHING
recorded before last night!

I've lost months of recordings; Sky's solution - just delete them!

I've just checked on my Sky+ box which was updated this morning, and I
am still able to watch all my previous recordings dating from last
night, right back to 9 months ago without any problems.

Sorry to hear you are having problems though :-(

"Vigil" wrote in message
news
On Wed, 03 Dec 2003 15:34:08 +0000, Alan Ramsay wrote:

Oh, yes, they knew about this before sending the software out - wouldn't
it have been nice of them to tell us!
Compensation? It's like someone entering your house and wiping your
computer's hard drive. In fact, it's exactly that. I don't have Sky+ so I
don't have authority.


I am awaiting a call back; firstly I want a letter from them telling me that
it is a known problem, and that they issued the software knowing the
consequencies..... THEN we start talking about compensation.

Alan

"Mark Carver" wrote in message
...
snip
I've seen reports of this problem in Digital Spy forums. Does it affect
V1, V2 or both sets of boxes ?

Mine is a V1 box - Model No: 8.0.0, Version 9F2003; OS Version 1.3.0BF; EPG
sky+ 1.26.v2

Alan

In article ,
Alan Ramsay wrote:
If you have Sky+, and the new software, you may want to check that you can
still watch things recorded before 7pm last night.

Strange problem. My V1 box is having no trouble playing back eight-week
old recordings. I wonder what's causing it to happen to some but not
others?

Dave
--
Email: MSN Messenger:

Alan Ramsay left a note on my windscreen which said:

Oh, yes, they knew about this before sending the software out - wouldn't
it have been nice of them to tell us!
Compensation? It's like someone entering your house and wiping your
computer's hard drive. In fact, it's exactly that. I don't have Sky+ so I
don't have authority.


I am awaiting a call back; firstly I want a letter from them telling me that
it is a known problem, and that they issued the software knowing the
consequencies..... THEN we start talking about compensation.

Nooooo!! Not my archived collection of Yu-Gi-Oh! - You *******s! :-(
--

Stoneskin

[Insert sig here]

"David Marshall" wrote in message
...
In article ,
Alan Ramsay wrote:
If you have Sky+, and the new software, you may want to check that you
can
still watch things recorded before 7pm last night.

Strange problem. My V1 box is having no trouble playing back eight-week
old recordings. I wonder what's causing it to happen to some but not
others?

Dave
--
Email: MSN Messenger:

No problem at all with any of my recordings either - version 1 Box.

John Hetherington

"John Hetherington" wrote in message
...
"David Marshall" wrote in message
...
In article ,
Alan Ramsay wrote:
If you have Sky+, and the new software, you may want to check that you
can
still watch things recorded before 7pm last night.

Strange problem. My V1 box is having no trouble playing back eight-week
old recordings. I wonder what's causing it to happen to some but not
others?

Dave
--
Email: MSN Messenger:

No problem at all with any of my recordings either - version 1 Box.

John Hetherington



Just checked a four week old V2 box - all recordings still appear to be OK