I need phone for Sky+?

Just spoke to Sky about getting Sky+ and they said if I didn't have the
phone connected all the time they'd cancel the contract and they can tell.
I always thought it was just so I could "interact" and PPV - neither of
which I do on the old digibox which was unplugged from the phone the day we
moved into our new house (3 years ago) and found the phone socket on the
other side of the room. To plug it in would mean running an extension cord
past two double doors or a door and a fireplace (OK, under the carpet but
what a drag!) - is this really necessary?

Sky+ said it was needed for upgrades as well. Are they telling me porkies?

Another question - when we first got Sky in our old house they ran the coax
through the wall - no finesse, just coax from outside straight into the back
of the digibox. This house I got an installer to refit the dish and put a
nice plate on the wall - it needed a bit of fitting round an internal corner
in the house. Will Sky+ be fitted to that plate or what? The FAQ leads me
to believe there are two feeds and I can see some fitter walking on with a
long drill bit and doing something unsubtle with my wall. Customer services
are not terribly helpful and there's a real take it or get stuffed vibe
going on!

Andy

Andy Stansfield wrote:

Just spoke to Sky about getting Sky+ and they said if I didn't have the
phone connected all the time they'd cancel the contract and they can tell.

The Sky+ phone connection is a contractual requirement that is not
policed. It serves no useful purpose. Only for mirror subs is the
connection policed.


Sky+ said it was needed for upgrades as well. Are they telling me porkies?

Yes. An out and out lie.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Jomtien wrote:
Andy Stansfield wrote:

Just spoke to Sky about getting Sky+ and they said if I didn't have the
phone connected all the time they'd cancel the contract and they can tell.

The Sky+ phone connection is a contractual requirement that is not
policed. It serves no useful purpose. Only for mirror subs is the
connection policed.


Sky+ said it was needed for upgrades as well. Are they telling me porkies?

Yes. An out and out lie.

Correct. While technically, I have mine plugged into a working phone line,
there is no way the sky (now sky+) box could use it to make or receive calls,
since the computer I'm using to type this 'always' has the line in use.

John


rant
Mistakingly believed Freeserve ads 'Use the Internet as often as you like, any
time you like'
What they really mean is once in awhile, but not to often, or you get a nasty
letter from
Keith Hawkins - Consumer Managing Director
/rant

"Jomtien" wrote in message
...
Andy Stansfield wrote:

Just spoke to Sky about getting Sky+ and they said if I didn't have the
phone connected all the time they'd cancel the contract and they can
tell.

The Sky+ phone connection is a contractual requirement that is not
policed. It serves no useful purpose. Only for mirror subs is the
connection policed.


How about when you order movies? If you don't have the phone line connected,
the Sky box won't be able to 'phone home' so Sky won't know you've ordered
them so you'll never get charged. Surely that's the reason it has to be
connected to the phone line all the time?

Geoff.

I don't order anything. I don't watch any PPV, I don't do Premiership +,
and I certainly won't use it for the internet/shopping; I have broadband
(swagger just a bit)

They also told me that this is the way they upgrade the machine, and
categorically assured me that they do it down the phone and NOT via
satellite.

So - they way they police this, effectively, is to lie to their customers!


snip
How about when you order movies? If you don't have the phone line
connected,
the Sky box won't be able to 'phone home' so Sky won't know you've ordered
them so you'll never get charged. Surely that's the reason it has to be
connected to the phone line all the time?

Geoff.

"Andy Stansfield" wrote in message
...
I don't order anything. I don't watch any PPV, I don't do Premiership +,
and I certainly won't use it for the internet/shopping; I have broadband
(swagger just a bit)

They also told me that this is the way they upgrade the machine, and
categorically assured me that they do it down the phone and NOT via
satellite.

So - they way they police this, effectively, is to lie to their customers!


Yep. When I phoned up to downgrade my service package I was told I couldnt
do that because you had to stay on it for a year. A lie, or useful
incompetence perhaps.

--
Tumbleweed

Remove theobvious before replying (but no email reply necessary to
newsgroups)

Andy Stansfield wrote:

They also told me that this is the way they upgrade the machine, and
categorically assured me that they do it down the phone and NOT via
satellite.

And this is a categorical lie on their part. There are no two ways
about this.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Geoff wrote:

The Sky+ phone connection is a contractual requirement that is not
policed. It serves no useful purpose. Only for mirror subs is the
connection policed.

How about when you order movies? If you don't have the phone line connected,
the Sky box won't be able to 'phone home' so Sky won't know you've ordered
them so you'll never get charged.

You can order these vocally over the phone though Sky do charge you
extra. You can also just connect the phone lead from time to time,
overnight. I don't actually consider PPV to be "useful purpose", just
another waste of money.


Surely that's the reason it has to be
connected to the phone line all the time?

Even for PPV the phone connection is not a permanent requirement.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)