sky+ install problem

Had sky+ installed today and after the engineer left i
checked everything worked ok. i have a toshiba rptv
with 3 scart sockets , sky box to s1,video to s2 and
dvd to s3 ,sky box is also scarted to the video.
This setup is identical to my previous setup with my
old box. For some reason i get no sound on scart 1
although i do if i record that channel and play it back
on scart 2 .I also get sound on scart 2 channel.
any ideas why i get no sound on scart 1.

Andy.

Does your Tosh TV support Dolby Digital (like mine). If so it would be
worth setting whether in the TV setup the sound on SCART 1 is set to
Digital. If it is then it will be expecting its sound signal via an optical
or coax connection not SCART.

If not trying wrigging the SCART connectors at TV and Sky+ ends. Sometimes
it is just a matter of bad connections.

Also slightly unrelated, check your SCART 3. If it is like mine it does not
support RGB in and therefore, you are not getting the best from your DVD.

Cheers,

Nigel

"A.J.B" wrote in message
...
Had sky+ installed today and after the engineer left i
checked everything worked ok. i have a toshiba rptv
with 3 scart sockets , sky box to s1,video to s2 and
dvd to s3 ,sky box is also scarted to the video.
This setup is identical to my previous setup with my
old box. For some reason i get no sound on scart 1
although i do if i record that channel and play it back
on scart 2 .I also get sound on scart 2 channel.
any ideas why i get no sound on scart 1.

Andy.

Also , i had no telephone point in the same room as the
tv so engineer and i both agreed that we would just run
my extension cable from the hall telephone point to the
sky box to register it then just disconnected it.

Andy.

"A.J.B" wrote in message
...
Had sky+ installed today and after the engineer left i
checked everything worked ok. i have a toshiba rptv
with 3 scart sockets , sky box to s1,video to s2 and
dvd to s3 ,sky box is also scarted to the video.
This setup is identical to my previous setup with my
old box. For some reason i get no sound on scart 1
although i do if i record that channel and play it back
on scart 2 .I also get sound on scart 2 channel.
any ideas why i get no sound on scart 1.

Andy.

I get no sound out of the VCR scart - fortunately I'm not going to have to
argue the toss about the problem cos the box shuts down and switches itself
off a couple of times a day so will have to be replaced anyway.... do people
normally get back the installer or go to sky (the installer left me his
mobile number last week)..... then how long does it normally take to get a
new box?

"A.J.B" wrote in message
...
Had sky+ installed today and after the engineer left i
checked everything worked ok. i have a toshiba rptv
with 3 scart sockets , sky box to s1,video to s2 and
dvd to s3 ,sky box is also scarted to the video.
This setup is identical to my previous setup with my
old box. For some reason i get no sound on scart 1
although i do if i record that channel and play it back
on scart 2 .I also get sound on scart 2 channel.
any ideas why i get no sound on scart 1.

Just thought I'd add a bit - I called Sky about my problems and they
suggested a download of new software - I did that last night and have had no
lockups since and the sound from the VCR scart is now loud and clear. To do
a software download,
1. Switch the box off at the wall
2. Hold down the backup button then (while keeping it pressed) plug the box
back into the mains.
3. Keep holding the backup button for about 30 seconds at which stage 4
lights on the box start to flash. You can now let go of the button.
4. Wait 10 minutes for the software download (if you have the TV on while
you do this you will have a message on the screen to tell you whtas going
on)
5. When the lights go out (the message on the TV will disappear at the same
time) you shoudl be able to take the box out of standby (using remote or the
button on the box) and voila! Hopefully you a have a working box.....

Which begs the question... why don't Sky installers do this as part of the
standard installation? It would save customers grief (my immediate
impression of Sky+ is that its unreliable), save on service centre staff,
add to customer confidence.

By the way - the two people I spoke to at the call centre were very pleasant
and helpful and neither of them told me to reboot the system! I'm now happy!

"John W" wrote in message
...

"A.J.B" wrote in message
...
Had sky+ installed today and after the engineer left i
checked everything worked ok. i have a toshiba rptv
with 3 scart sockets , sky box to s1,video to s2 and
dvd to s3 ,sky box is also scarted to the video.
This setup is identical to my previous setup with my
old box. For some reason i get no sound on scart 1
although i do if i record that channel and play it back
on scart 2 .I also get sound on scart 2 channel.
any ideas why i get no sound on scart 1.

Just thought I'd add a bit - I called Sky about my problems and they
suggested a download of new software - I did that last night and have had
no
lockups since and the sound from the VCR scart is now loud and clear. To
do
a software download,
1. Switch the box off at the wall
2. Hold down the backup button then (while keeping it pressed) plug the
box
back into the mains.
3. Keep holding the backup button for about 30 seconds at which stage 4
lights on the box start to flash. You can now let go of the button.
4. Wait 10 minutes for the software download (if you have the TV on while
you do this you will have a message on the screen to tell you whtas going
on)
5. When the lights go out (the message on the TV will disappear at the
same
time) you shoudl be able to take the box out of standby (using remote or
the
button on the box) and voila! Hopefully you a have a working box.....

Which begs the question... why don't Sky installers do this as part of the
standard installation? It would save customers grief (my immediate
impression of Sky+ is that its unreliable), save on service centre staff,
add to customer confidence.

MIne did. But bear in mind, new software update shappen from time to time,
and tehre is no guarantee that downliing the latest s/w will fix things. If
the box is OK, it may make it worse!
--
Tumbleweed

Remove theobvious before replying (but no email reply necessary to
newsgroups)




By the way - the two people I spoke to at the call centre were very
pleasant
and helpful and neither of them told me to reboot the system! I'm now
happy!