Extended Warranty Problems

I would appreciate anyones advice on this or simialr experience.
Until one month ago we had a functioning panasonic sky box that was
bought back in 1999, it all went horibly wrong and a new sky+ box was
purchased and installed. No problems there.......until I was in the
household file looking for the passports when I chanced across an
exteneded warrenty for the old sky box !!!!! I never buy these and
can't recal my exact moment of weakness when I purchased this from
comet 4 years ago. So on finding this piece of paper I dug the old
sky box out of the bin and brushed the old cat litter off it !

On reading the blurb at the back of the certifcate it seemed a fairly
easy process to take it back to comet and either get a replacemnt
(which I don't need), cashback or vouchers. Oh no....apparently I
have to ring sky as it is their problem......although it doesn't say
that anywhere on the certificate to do this.......

Sky were there particularly helpful self, you find their helpfulness
being a directly propotional relationship to the amount of money
you're about to give them......they say basicaly they'll send out an
engineer to tell me the obvious.....the box is broken (and covered in
cat litter).......and the only thing they will do is give us a
reconditioned one.....now the wording on the certificate is "replace
the appliance with an equivalent model of simialr
specification"..........know to me that is not a reconditioned one.

Has any one else stumbled onto this, I honestly believe the policy has
been missold and there are definite grounds for OFT or CC involvement
especially since extended warranties are the flavour of the month.

I'd appreciate any advice

Tim wrote:

now the wording on the certificate is "replace
the appliance with an equivalent model of simialr
specification"..........know to me that is not a reconditioned one.

Whether you get a new or recon one is neither here nor the you will
get one "similar" to the 4 year old one that is broken. 4 year old
digiboxes are slow and pretty much fit for the bin anyway. I would buy
a new one and sell the warranty replacement on Ebay. You might even
get £25.

--
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----
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