Sky+ first year's warranty nearly up

Hi,

where do you get the £65 from for a replacement? If it's out of warranty then there will
be a call out charge first and then the cost of repair.
I have kept up the extended warranty on my standard Sky Box just because @£7 per month for
10 months I didn't really miss it. It paid for itself this year as I split the cable from
the dish and it needed to be replaced. Remember the extended warranty will cover cabling,
the dish, the remote, and all the boxes.

I've just checked on Sky.com and for Sky+ it's £99 or £9.90 for 10 months.

See http://www.sky.com/skycom/article/0,...078852,00.html


CJ


"Martin" wrote in message
...
Hi

I've had Sky+ since last January, and it's been brilliant apart from going wrong
a few times and needing to be replaced.

Due to the unreliability, what do you folks think are the best options:-

a) Pay £65 each time it goes wrong after Jan for a Sky engineer to come out
and replace it
b) Pay for a year's extended warranty from Sky (do they do this? How much
is it?)
c) Replace the hard disk next time it goes wrong with a bigger one and hope it
will be more reliable?
d) Sue them as per Which? Magazine under the Supply of Goods and
Services Act when it goes wromg?
e) Any other option I haven't thought of?

Thanks

Martin

One insurance company do a £10 per month (may vary depending on how many
adults live in the house and how many bedrooms there are) cover that covers
all electrical good in your house. You don't even have to tell them what
electrical items you've got so if you buy a new TV, Video, Sky+ box they're
all automatically covered. Can't remember which insurance comapny it is but
it could be worth doing a quick look on the net!

Ben


"Martin" wrote in message
...
Hi

I've had Sky+ since last January, and it's been brilliant apart from going
wrong
a few times and needing to be replaced.

Due to the unreliability, what do you folks think are the best options:-

a) Pay £65 each time it goes wrong after Jan for a Sky engineer to come
out
and replace it
b) Pay for a year's extended warranty from Sky (do they do this? How much
is it?)
c) Replace the hard disk next time it goes wrong with a bigger one and
hope it
will be more reliable?
d) Sue them as per Which? Magazine under the Supply of Goods and
Services Act when it goes wromg?
e) Any other option I haven't thought of?

Thanks

Martin

In article , Ben wrote:
One insurance company do a £10 per month (may vary depending on how many
adults live in the house and how many bedrooms there are) cover that covers
all electrical good in your house. You don't even have to tell them what
electrical items you've got so if you buy a new TV, Video, Sky+ box they're
all automatically covered. Can't remember which insurance comapny it is but
it could be worth doing a quick look on the net!


Norwich Union. It is a really good deal if you have a house full of lecky
goods. And demonstrates what a *really* *bad* *deal* extended warranties
are...

--

F

Hi Paul,

does that £65 cover the dish, and the cabling?

CJ


"paul" wrote in message ...

"CJ" wrote in message
...
Hi,

where do you get the £65 from for a replacement? If it's out of warranty
then there will
be a call out charge first and then the cost of repair.

It's £65 for SKY to come out and 'get your sky working'. This includes
replacement parts and call out. My digibox blew up last month (I don't pay
for extented warranty), paid them £65, and they came out and replaced my
digibox.

Martin wrote:

I've had Sky+ since last January, and it's been brilliant apart from going wrong
a few times and needing to be replaced.

Hmm. Sounds like a bargain.


a) Pay £65 each time it goes wrong after Jan for a Sky engineer to come out
and replace it

Nuts to that.


b) Pay for a year's extended warranty from Sky (do they do this? How much
is it?)

Nuts to that.


c) Replace the hard disk next time it goes wrong with a bigger one and hope it
will be more reliable?

If you like, and always supposing that the drive is the source of the
problems.


d) Sue them ... under the Supply of Goods and
Services Act when it goes wromg?

Bingo.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

paul wrote:

It's £65 for SKY to come out and 'get your sky working'. This includes
replacement parts and call out. My digibox blew up last month (I don't pay
for extented warranty), paid them £65, and they came out and replaced my
digibox.

It's £65 for a call-out. This normally includes anything necessary to
get it all working but Sky make no real promises about this. They
could charge £65 plus the full cost of all new parts.

Given that Sky+ units will *always* fail after a few years due to the
nature of the beast, I suspect that at some point Sky will start
charging extra for the servicing of these units, if indeed they don't
charge extra for them at the moment.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Ben wrote:

You don't even have to tell them what
electrical items you've got so if you buy a new TV, Video, Sky+ box they're
all automatically covered.

I suspect that PVRs will soon be excluded on the grounds of normal
wear. Hard drives will wear out after a few months/years, just like
toner cartridges or VHS tapes. Your insurance won't cover those
either.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/tez5
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Hi again Paul,

what does the £65 cover? Could you please give me a web page link as I can't find it. I
may cancel my extended warranty now......


CJ


"paul" wrote in message ...

"CJ" wrote in message
...
Hi,

where do you get the £65 from for a replacement? If it's out of warranty
then there will
be a call out charge first and then the cost of repair.

It's £65 for SKY to come out and 'get your sky working'. This includes
replacement parts and call out. My digibox blew up last month (I don't pay
for extented warranty), paid them £65, and they came out and replaced my
digibox.

"Jomtien" wrote in message
news
Given that Sky+ units will *always* fail after a few years due to the
nature of the beast, I suspect that at some point Sky will start
charging extra for the servicing of these units, if indeed they don't
charge extra for them at the moment.

Got my Sky+ replaced last week for £65........plus they re-aligned my dish a
put a better quad LNB on there for nowt extra!

Nice one

Simon

--
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On Tue, 11 Nov 2003 07:24:05 GMT, Jomtien wrote:

Ben wrote:

You don't even have to tell them what
electrical items you've got so if you buy a new TV, Video, Sky+ box they're
all automatically covered.

I suspect that PVRs will soon be excluded on the grounds of normal
wear. Hard drives will wear out after a few months/years, just like
toner cartridges or VHS tapes. Your insurance won't cover those
either.

The Mean Time Between Failures of hard disk drives is in the order of 100 years.
Why would you expect it to fail after months? On average for every one that
fails after months there must be another one that far exceeds the average MTBF.

--
Nigel Barker
Live from the sunny Cote d'Azur