WARNING---DVDPacific credit card fraud

Personally, i'll never touch DVD Pacific again. I never received an email
from them - the only way I knew about the security problem was via these
newsgroups, and my card was debited shortly after the amount of $430 by
wbsale.com.

Had to cancel my card/get a new one etc. I've had my refund, but what really
p'ed me off was the fact that I emailed DVD Pacific with some questions, and
they ignored my email and never got back to me.

Their customer service obviously sucks as much as their security. It's a
shame, as their proces are good. However, i'm not risking my details with
them ever again.

"APPRIA40WR" wrote in message
...
"APPRIA40WR" wrote in message
...
I have another £300 charge this morning -on a NEW reissued card with a NEW
number.

Phoned my bank and they've said they will have to block the card again
but they could NOT stop further charges from wbsale.com (or anyone else)
if it's a 'recurring charge'. They offered me ANOTHER new card but
admitted any charge to my original card would STILL appear if it was a
'recurring charge'. "So what's the point of issuing it"? I asked the guy.
It's "One of 3 options". I asked "What's the other 2 options?" - he said
"Not blocking the card" and "Do nothing and use the card as normal". Not
great options.

They've said it could take 90 days to sort. I'm still waiting on my old
£280 refund which has not been given back and has never appeared online
but they 'have a copy of it'. How the ****ers can charge me when I can't
see the charge is beyond me.

Looks like I'll be stopping using Egg.com as they have been ****ing about
with this since 8 August.


www.dvdpacific.com has caused me a lot of bother lately.


Righty tighty. Just off the blower with the VP at Fox...I mean Egg
Investigations.

They are now saying that wbsale.com did not set up a recurrent charge and
that the only way they could of gotten my new card number was they went
back into my DVDPacific account and pinched it once I updated my card
number. That's a bit worrying if true.

The guy new all about DVDPacific and was very well versed with the dates.
Personally I ain't got the time to work out the dates but I could of swore
when I re-entered my new card details they were hidden as "XXXXX XXXX"
etc.

Also of course I changed my password as requested to do so by DVDPacific.

Which I'm just going to do AGAIN -and remove all other card details until
I'm satisfied DVDPacific have a complete hold of this.

My 2 refunds are being made today which is good news and they're sending
out a new card and cancelling the old one.

APPRIA40WR wrote:
They are now saying that wbsale.com did not set up a recurrent charge
and that the only way they could of gotten my new card number was
they went back into my DVDPacific account and pinched it once I
updated my card number. That's a bit worrying if true.


That is worrying. Did you contact dvdpacific about this and what did they
say?

-Kevin.

--
Reply to:

APPRIA40WR wrote:
They are now saying that wbsale.com did not set up a recurrent charge
and that the only way they could of gotten my new card number was
they went back into my DVDPacific account and pinched it once I
updated my card number. That's a bit worrying if true.


That is worrying. Did you contact dvdpacific about this and what did they
say?

-Kevin.

--
Reply to:

Johnny777 wrote:
Personally, i'll never touch DVD Pacific again. I never received an
email from them - the only way I knew about the security problem was
via these newsgroups, and my card was debited shortly after the
amount of $430 by wbsale.com.

Had to cancel my card/get a new one etc. I've had my refund, but what
really p'ed me off was the fact that I emailed DVD Pacific with some
questions, and they ignored my email and never got back to me.

Their customer service obviously sucks as much as their security.
It's a shame, as their proces are good. However, i'm not risking my
details with them ever again.


Who are you and where did you come from?

If this is still happening at dvdpacific then it's clearly a major problem
for their security and reliability, but you must be the only person on the
planet who has not received prompt and helpful replies from their customer
service.

Their great prices and excellent customer service certainly would tempt me
back again... but I'll have to wait until I'm satisfied their site is secure
before I will use them again.

-Kevin.

--
Reply to:

Johnny777 wrote:
Personally, i'll never touch DVD Pacific again. I never received an
email from them - the only way I knew about the security problem was
via these newsgroups, and my card was debited shortly after the
amount of $430 by wbsale.com.

Had to cancel my card/get a new one etc. I've had my refund, but what
really p'ed me off was the fact that I emailed DVD Pacific with some
questions, and they ignored my email and never got back to me.

Their customer service obviously sucks as much as their security.
It's a shame, as their proces are good. However, i'm not risking my
details with them ever again.


Who are you and where did you come from?

If this is still happening at dvdpacific then it's clearly a major problem
for their security and reliability, but you must be the only person on the
planet who has not received prompt and helpful replies from their customer
service.

Their great prices and excellent customer service certainly would tempt me
back again... but I'll have to wait until I'm satisfied their site is secure
before I will use them again.

-Kevin.

--
Reply to:

"Ridwan Hughes" wrote in message
T...
In article ,
says...
To top it off the week I finally got the
card 100% cancelled they sent my mum & brother Barclaycard pens with
signup forms

Oh, I like those free pens! Fit just right in me sporran



P.S. any chance of getting your newsreader to wrap lines at 80 or less
characters?

I'm sure I did before. Just did SP2 and it's defaulted to 100 and changed my fonts.

At 70 now.

"Ridwan Hughes" wrote in message
T...
In article ,
says...
To top it off the week I finally got the
card 100% cancelled they sent my mum & brother Barclaycard pens with
signup forms

Oh, I like those free pens! Fit just right in me sporran



P.S. any chance of getting your newsreader to wrap lines at 80 or less
characters?

I'm sure I did before. Just did SP2 and it's defaulted to 100 and changed my fonts.

At 70 now.

"Johnny777" wrote in message
...
Personally, i'll never touch DVD Pacific again. I never received an email from them - the only way
I knew about the security problem was via these newsgroups, and my card was debited shortly after
the amount of $430 by wbsale.com.

Had to cancel my card/get a new one etc. I've had my refund, but what really p'ed me off was the
fact that I emailed DVD Pacific with some questions, and they ignored my email and never got back
to me.

Their customer service obviously sucks as much as their security. It's a shame, as their proces
are good. However, i'm not risking my details with them ever again.

I have to be fair and say they emailed me back with full details. Always have great CS from them.

They've not done themselves any favours here and I feel geunuinely sorry that some of these people
will lose their jobs due to lost business.

Unless of course it's not having an affect on the,

"Johnny777" wrote in message
...
Personally, i'll never touch DVD Pacific again. I never received an email from them - the only way
I knew about the security problem was via these newsgroups, and my card was debited shortly after
the amount of $430 by wbsale.com.

Had to cancel my card/get a new one etc. I've had my refund, but what really p'ed me off was the
fact that I emailed DVD Pacific with some questions, and they ignored my email and never got back
to me.

Their customer service obviously sucks as much as their security. It's a shame, as their proces
are good. However, i'm not risking my details with them ever again.

I have to be fair and say they emailed me back with full details. Always have great CS from them.

They've not done themselves any favours here and I feel geunuinely sorry that some of these people
will lose their jobs due to lost business.

Unless of course it's not having an affect on the,

"dvdphile" wrote in message ...
What should I do next? Phone egg??


Sho' 'nuff! 08451 233 233

You'd think they'd have a freephone number.

Tell them all about it (although the guy in the fraud dept knew a lot more than me).