Komplett murder my christmas

Tiny Tim wrote:
For the record I have been in touch with another supplier and phoned
to confirm stock. I had to leave a voicemail but they phoned me back
within 30 minutes and confirmed that Canon have over 400 of the items
in stock and I have been promised delivery by Monday. It remains to
be seen whether this turns out to be the case but so far I am left
with a far more positive customer experience than with Komplett.
Needless to say, I have cancelled my Komplett order.

I hope you've done some research on that company or have good experience
with them.
In my experience a company who can't answer the phone to take an order is
*impossible* to get on the phone when a problem arises.

It could be they're overswamped for Christmas, but still I'd feel easier
about it if I knew their track-record (if I was the one buying of course).

-Kevin.

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Reply to:

Gunther Gloop wrote:
Tiny Tim wrote:
For the record I have been in touch with another supplier and phoned
to confirm stock. I had to leave a voicemail but they phoned me back
within 30 minutes and confirmed that Canon have over 400 of the items
in stock and I have been promised delivery by Monday. It remains to
be seen whether this turns out to be the case but so far I am left
with a far more positive customer experience than with Komplett.
Needless to say, I have cancelled my Komplett order.

I hope you've done some research on that company or have good
experience with them.
In my experience a company who can't answer the phone to take an
order is *impossible* to get on the phone when a problem arises.

It could be they're overswamped for Christmas, but still I'd feel
easier about it if I knew their track-record (if I was the one buying
of course).

-Kevin.

Better a company that replies to a voice message within 30 minutes with an
informative and courteous reply than one that refuses to answer the phone at
all and leaves emails unanswered for a week or more. The "new" supplier is
far smaller than Komplett and it would not surprise me that the phone might
divert to voicemail. The fact that they listened to the voicemail, found out
the answer to my enquiry and called me back within 30 minutes is far more
reassuring than the vacuum created by Komplett's total communications
blackout.

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"Derek Grebe" wrote in message

I'm putting mine up tomorrow, so should have a better idea then of what
it's
like.


Well the DRH screen is up and I'm well chuffed with it. Watched a few clips
from various films and it's far better than the magnolia wall I've been
using for the last week. Them proceeded to have several hours of gaming on
an 8ft screen - fantastic.

Only complaints so far about the screen, are that it was a bitch to put up
and I've not totally sussed the mechanism for retracting it into the cover.



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David Hemmings wrote:
On Wed, 17 Dec 2003 11:15:08 -0000, "Tiny Tim"
wrote:

Gunther Gloop wrote:
Tiny Tim wrote:
snip
Better a company that replies to a voice message within 30 minutes
with an informative and courteous reply than one that refuses to
answer the phone at all and leaves emails unanswered for a week or
more. The "new" supplier is far smaller than Komplett and it would
not surprise me that the phone might divert to voicemail. The fact
that they listened to the voicemail, found out the answer to my
enquiry and called me back within 30 minutes is far more reassuring
than the vacuum created by Komplett's total communications blackout.

ah well, hasn't put me off of using them, i am extremely happy with
all orders from them so far.

BTW what time of the day did you phone them ?

During regular business hours - maybe early afternoon. I can't remember for
sure. I cancelled the Komplett order online on Wednesday and it is still
showing "cancel pending". So they don't answer the phone, don't respond to
emails, and now seem to have an online order processing system that's
sulking too.

My "new" supplier promised delivery this Monday and sent me an email with
the courier tracking number on the day I placed the order (Wednesday). The
courier has the package now and delivery is indeed on target for Monday.


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David Hemmings wrote:
On Sat, 20 Dec 2003 07:47:34 -0000, "Tiny Tim"
wrote:

David Hemmings wrote:
snip
BTW what time of the day did you phone them ?

During regular business hours - maybe early afternoon. I can't
remember for sure. I cancelled the Komplett order online on
Wednesday and it is still showing "cancel pending". So they don't
answer the phone, don't respond to emails, and now seem to have an
online order processing system that's sulking too.

My "new" supplier promised delivery this Monday and sent me an email
with the courier tracking number on the day I placed the order
(Wednesday). The courier has the package now and delivery is indeed
on target for Monday.

I was asking as their telephone support stops sometime around 3pm
during the week.

As my original post stated, they admitted immediately that their new
upgrade to a system that can handle very much bigger datasets, was in
retrospect an unwise purchase. Hopefully they can sort this out once
the xmas rush is finished.

So given the problems with the new system they feel it is good customer
service to stop answering phones at 15:00? You would think they might put in
more effort to compensate for the system problems. If they stop answering
the phones at 15:00 wouldn't it be a great idea to mention this in the
recorded message? They don't.

Seems a funny business model for delivering good customer service.

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Tiny Tim wrote:
During regular business hours - maybe early afternoon. I can't
remember for sure. I cancelled the Komplett order online on Wednesday
and it is still showing "cancel pending". So they don't answer the
phone, don't respond to emails, and now seem to have an online order
processing system that's sulking too.

My "new" supplier promised delivery this Monday and sent me an email
with the courier tracking number on the day I placed the order
(Wednesday). The courier has the package now and delivery is indeed
on target for Monday.

Sounds good. Hope it all works out. And let us know the name of your
supplier!
(and online details if they have any).

-Kevin.

--
Reply to:

Gunther Gloop wrote:
Tiny Tim wrote:
During regular business hours - maybe early afternoon. I can't
remember for sure. I cancelled the Komplett order online on Wednesday
and it is still showing "cancel pending". So they don't answer the
phone, don't respond to emails, and now seem to have an online order
processing system that's sulking too.

My "new" supplier promised delivery this Monday and sent me an email
with the courier tracking number on the day I placed the order
(Wednesday). The courier has the package now and delivery is indeed
on target for Monday.

Sounds good. Hope it all works out. And let us know the name of your
supplier!
(and online details if they have any).

-Kevin.

Package was delivered 10 minutes ago and very well packed/protected. The
item was actually an underwater camera housing so unrelated to home cinema
but as the thread was about Komplett I thought I'd throw in my 2 cents. The
"new" supplier is
http://www.cameradepot.co.uk/mall/de...re=CameraDepot .
Price was £125 delivered against £122 from Komplett but it is £163 in Dabs
so I'm happy enough. At least my girlfriend will now have something to
unwrap on Xmas day apart from me :-D

Merry Xmas all ;-)

p.s. Komplett still haven't confirmed my order cancellation from last
Wednesday and haven't responded to emails from last week and the previous
week while the order was still open.
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