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LCD TV Buyers Beware...
Do not buy from digitalgear on Ebay!
I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. Also, I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. That sounds about right. I know it sucks, but I don't know that you have a good argument over the seller wanting you to take up warranty claim with the manuf. I bought a Sony HDTV about 6 months ago and it quit working a couple months after I bought it. While I had ordered straight from Sony, I talked to a guy at a local AV store and he said that even if I had bought from him-I would have to go to Sony myself. Standard procedure for a "manufacturers" warranty. I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. So, you do get 5 years of warranty coverage? If there is 1 year manuf. warranty, who warranties the other 4 years? Or is it 1 year standard manuf. warranty with 4 years extended manuf. warranty? If so, you will always have to take up the warranty issues with the manufacturer. At work, I have probably made over 100 warranty claims easily, on equipment we use. On each claim I always go straight to the manufacturer-in general thats how it works. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
From what Sears told me and what I have heard from others who also bought
their extended TV warranty, they do their own Sears service policy repairs from day one. When I was considering buying a TV from Ultimate and they explained their service policy to me, that was their deal, as well -- that their people would handle any and all problems from the beginning, if you had bought their service policy. mack austin "dg" wrote in message ... wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. That sounds about right. I know it sucks, but I don't know that you have a good argument over the seller wanting you to take up warranty claim with the manuf. I bought a Sony HDTV about 6 months ago and it quit working a couple months after I bought it. While I had ordered straight from Sony, I talked to a guy at a local AV store and he said that even if I had bought from him-I would have to go to Sony myself. Standard procedure for a "manufacturers" warranty. I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. So, you do get 5 years of warranty coverage? If there is 1 year manuf. warranty, who warranties the other 4 years? Or is it 1 year standard manuf. warranty with 4 years extended manuf. warranty? If so, you will always have to take up the warranty issues with the manufacturer. At work, I have probably made over 100 warranty claims easily, on equipment we use. On each claim I always go straight to the manufacturer-in general thats how it works. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
Yes, if you bought a SEARS extended warranty or ULTIMATE extended warranty
(never heard of Ultimate myself). But if its a manufacturers warranty, the manufacturer is the one who does the warranty. I imagine some big stores might be nice enough to box up and ship a set back to the manufacturer for warranty service, but that's just being nice and keeping a good reputation, I highly doubt they are required to do so unless you specifically paid for that service. --Dan "Mack McKinnon" wrote in message ... From what Sears told me and what I have heard from others who also bought their extended TV warranty, they do their own Sears service policy repairs from day one. When I was considering buying a TV from Ultimate and they explained their service policy to me, that was their deal, as well -- that their people would handle any and all problems from the beginning, if you had bought their service policy. mack austin |
On Wed, 29 Dec 2004 20:45:54 GMT, "Mack McKinnon"
wrote: From what Sears told me and what I have heard from others who also bought their extended TV warranty, they do their own Sears service policy repairs from day one. When I was considering buying a TV from Ultimate and they explained their service policy to me, that was their deal, as well -- that their people would handle any and all problems from the beginning, if you had bought their service policy. mack austin Same with Circuit City. Thumper "dg" wrote in message m... wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. That sounds about right. I know it sucks, but I don't know that you have a good argument over the seller wanting you to take up warranty claim with the manuf. I bought a Sony HDTV about 6 months ago and it quit working a couple months after I bought it. While I had ordered straight from Sony, I talked to a guy at a local AV store and he said that even if I had bought from him-I would have to go to Sony myself. Standard procedure for a "manufacturers" warranty. I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. So, you do get 5 years of warranty coverage? If there is 1 year manuf. warranty, who warranties the other 4 years? Or is it 1 year standard manuf. warranty with 4 years extended manuf. warranty? If so, you will always have to take up the warranty issues with the manufacturer. At work, I have probably made over 100 warranty claims easily, on equipment we use. On each claim I always go straight to the manufacturer-in general thats how it works. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus To reply drop XYZ in address |
Did you use a credit card to pay for it? That may open up some options for
you. --Dan wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. Also, I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
You're right...to a point. Merchandise that doesn't work correctly on
delivery/out of the box is usuallly the responsibility of the seller. Most STORES will accept defective returns and exchange for new merchandise. But, once again, the hunt for the lowest price has bitten someone in the ass. Chances are that Digitalgear isn't an authorized Sharp dealer to start with. And even if they are, they are well within their legal rights to insist that the manufacturer honor the warranty...not them. Sorry Linus, but they ain't screwing you over...at least not legally. "dg" wrote in message ... wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. That sounds about right. I know it sucks, but I don't know that you have a good argument over the seller wanting you to take up warranty claim with the manuf. I bought a Sony HDTV about 6 months ago and it quit working a couple months after I bought it. While I had ordered straight from Sony, I talked to a guy at a local AV store and he said that even if I had bought from him-I would have to go to Sony myself. Standard procedure for a "manufacturers" warranty. I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. So, you do get 5 years of warranty coverage? If there is 1 year manuf. warranty, who warranties the other 4 years? Or is it 1 year standard manuf. warranty with 4 years extended manuf. warranty? If so, you will always have to take up the warranty issues with the manufacturer. At work, I have probably made over 100 warranty claims easily, on equipment we use. On each claim I always go straight to the manufacturer-in general thats how it works. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
Linus,
No disrespect intended, but did you try re-seating the power cables and check if the electrical outlet is hot? Sometimes it's these little things that are overlooked. Why would buying it on eBay have helped, aside from letting you vent with negative feedback? George wrote in message oups.com... Do not buy from digitalgear on Ebay! I bought a Sharp Aquos 32" (LC-32G4U) from them over the phone (not on EBay directly) and the TV turned out to be defected. It's simply not working and has a little dent on the right speaker. However, they insist it is new and will not take it back until I talk to Sharp. Also, I thought I bought a 5-year extended warranty but the owner (Mr. Stevens) said it was a 4-year Platinum with 1-year manufacture warranty that made it a 5-year. Since I didn't buy it off Ebay (major mistake), I can't leave any negative feedback on the site to warn people and have to do it here. Take my advise and stay away from them. -Linus |
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