In the end, you will have a lot more fun taking any Sony products
you have out into the yard and smashing them up with a baseball
bat than you will trying to get support from sony. Sony is one
of only two companies that have made it to my lifetime, "I'll never
buy anything else from you no matter how good it is" list (mainly
due to my support experience with them :-).

In alt.tv.tech.hdtv, dg wrote:

I called Sony today and have been told that they have no record of ever
selling me a TV and they won't warranty repair it without a bill of sale
(which of course I don't have, I only have an email confirmation of the
order). So, unless somebody has some tips they can give me, I am stuck with
a boat anchor and a large bill. I am tempted to just not pay them for the
TV but the last time I refused a bill on principle it ended up hurting my
credit.

I have had horrible times with Sony's customer service and warranty
repairs. I am at the point where I will no longer buy any Sony product.

Since they would do NOTHING for me over a lousy $199 PDA, I have
purchased a Panasonic HDTV, a Panasonic DVD player, two Apple iPods and
numerous other non-Sony devices.

IMO, Sony has very good engineers, even better marketing, and lousy
customer service.

--
....I'm an air-conditioned gypsy...

- The Who

In alt.tv.tech.hdtv, General Schvantzkoph wrote:

I've bought my last Sony also.

Me too. Sony customer service is horrible.


--
....I'm an air-conditioned gypsy...

- The Who

In alt.tv.tech.hdtv, Mack McKinnon wrote:
OK, if this were me, I would call someone at Sony and talk to them
personally. I would not be confrontational, but rather take the position
that I was trapped into an impossible situation because either the necessary
paper got left out or somehow got mixed up with the packing and really
needed help. Of course, point out all the other paperwork you have
absolutely proving where you bought the set but do it in a non-challenging
way. The key would be to have someone empathize with your plight and go to
bat for you. You are more likely to make this happen via phone than email,
which is too impersonal.


This plan usually works, but not at Sony. I went up and up the chain of
command, and every person who was higher up was a worse jerk than the one
before. I ended up speaking with the VP in charge of customer service,
who was the biggest jerk of all.

What was most interesting was that he used phrases that had been parroted
by his underlings. My impression was that to get ahead in Sony customer
service, you needed to kiss up to your boss, and to act exactly like he
does. And the big boss is a total jerk.

I wrote a letter to the President of Sony USA explaining the problems I
had experienced. I got no reply whatsoever. I expected my letter to be
shuffled off to some underling who would send me a nice form letter
cooing about how sorry they were and how they hoped I'd still be a loyal
Sony customer. But I got nothing. They don't care.

I will never again buy a Sony product. There are plenty of other
companies that make good products.

--
....I'm an air-conditioned gypsy...

- The Who

In alt.tv.tech.hdtv, Thomas A. Horsley wrote:
In the end, you will have a lot more fun taking any Sony products
you have out into the yard and smashing them up with a baseball
bat than you will trying to get support from sony. Sony is one
of only two companies that have made it to my lifetime, "I'll never
buy anything else from you no matter how good it is" list (mainly
due to my support experience with them :-).

Who is the other?

--
....I'm an air-conditioned gypsy...

- The Who

Yeah, they'll be thrilled to handle the **** work for a set you bought on
line.

"dg" wrote in message
m...
Here is an update,
I called the SALES people at SonyStyle.com and told them my story. The
lady
I spoke with looked up my name, asked if my address was correct, and told
me
that if I didn't want to deal with the customer support people on the
phone
anymore that I could just go to my nearest authorized Sony dealer and they
could send the TV to the manufacturer for repair. Not an ideal situation,
but I guess I'll take what I can get. Now I just need to find out if
anybody local is an authorized sony dealer.

--Dan

"Thumper" wrote in message
...
On Mon, 25 Oct 2004 21:47:33 GMT, "dg" wrote:

I bought it straight from the Sony website, http://www.sonystyle.com
They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order #,
I
have the tracking number, I have everything I could possibly have EXCEPT
an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not.
I
have contacted (emailed) Sony Financial Services to see what they have
to
say about this, because they send me a bill each month, they MUST know I
bought a TV through them. No reply yet, I sent the email a couple hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and
labor
warranty are slipping away.........I have a feeling they want to make
SURE
by the time I get warranty coverage, its well past the 90 days.


File a claim in small claims court right away. Also have your
attorney send them a letter.
Thumper
--Dan

"Mack McKinnon" wrote
in
message ...
Whom did you buy this TV from? Directly from Sony, via their website?
Or
from someone else? I have a feeling there is more to this.

mack
austin




To reply drop XYZ in address

Guess it's all in how you ask.

I bought a refurb'd sony vaio desktop and a week later the power supply went
out. They had me an on-site service repair man with a new supply in hand in
TWO days!!! Absolutely the best service I've ever gotten from anyone!!

Remember, this was a refurb!!


wrote in message
...
In alt.tv.tech.hdtv, dg wrote:

I called Sony today and have been told that they have no record of ever
selling me a TV and they won't warranty repair it without a bill of sale
(which of course I don't have, I only have an email confirmation of the
order). So, unless somebody has some tips they can give me, I am stuck
with
a boat anchor and a large bill. I am tempted to just not pay them for
the
TV but the last time I refused a bill on principle it ended up hurting my
credit.

I have had horrible times with Sony's customer service and warranty
repairs. I am at the point where I will no longer buy any Sony product.

Since they would do NOTHING for me over a lousy $199 PDA, I have
purchased a Panasonic HDTV, a Panasonic DVD player, two Apple iPods and
numerous other non-Sony devices.

IMO, Sony has very good engineers, even better marketing, and lousy
customer service.

--
...I'm an air-conditioned gypsy...

- The Who

curmudgeon wrote:
Yeah, they'll be thrilled to handle the **** work for a set you bought on
line.

For warrantee work do you think that they're paid less if the set was
purchased from another dealer?

Yep, thats exactly the impression I got when I stopped by my local Sony
dealer. They said no way, they don't handle ANY service related issues.
Even if I bought the set from them, they said they do not handle service. I
asked what other brands would have better warranty service, they said all
are about the same, and I just need to call every day and eventually I will
get service.

I called Sony customer service again a few times and eventually I spoke with
a woman who said they had updated my event # to have a service person
contact me. If I don't hear from them, call back and check the status. I
will keep on them every day.

--Dan

"curmudgeon" wrote in message
. ..
Yeah, they'll be thrilled to handle the **** work for a set you bought on
line.

"dg" wrote in message
m...
Here is an update,
I called the SALES people at SonyStyle.com and told them my story. The
lady
I spoke with looked up my name, asked if my address was correct, and
told
me
that if I didn't want to deal with the customer support people on the
phone
anymore that I could just go to my nearest authorized Sony dealer and
they
could send the TV to the manufacturer for repair. Not an ideal
situation,
but I guess I'll take what I can get. Now I just need to find out if
anybody local is an authorized sony dealer.

--Dan

"Thumper" wrote in message
...
On Mon, 25 Oct 2004 21:47:33 GMT, "dg" wrote:

I bought it straight from the Sony website, http://www.sonystyle.com
They
had (still have) a deal going, 6 months 0 interest, no payments for 6
months, I took the bait and financed through Sony. I have the order
#,
I
have the tracking number, I have everything I could possibly have
EXCEPT
an
actual paper bill of sale which customer support says should have been
included in the packing list on the box the TV came in. Sony customer
support will accept nothing else as proof of purchase.

Yeah, it would seem like there is more to this story but there is not.
I
have contacted (emailed) Sony Financial Services to see what they have
to
say about this, because they send me a bill each month, they MUST know
I
bought a TV through them. No reply yet, I sent the email a couple
hours
ago.

Meanwhile, my chances at getting them to honor the 90 day parts and
labor
warranty are slipping away.........I have a feeling they want to make
SURE
by the time I get warranty coverage, its well past the 90 days.


File a claim in small claims court right away. Also have your
attorney send them a letter.
Thumper
--Dan

"Mack McKinnon" wrote
in
message ...
Whom did you buy this TV from? Directly from Sony, via their
website?
Or
from someone else? I have a feeling there is more to this.

mack
austin




To reply drop XYZ in address

... Sony is one
of only two companies that have made it to my lifetime, "I'll never
buy anything else from you no matter how good it is" list (mainly
due to my support experience with them :-).

Who is the other?

Intuit for their foisting of untested "activation" software on unsuspecting
beta testers (i.e. otherwise know as "former customers") in Turbo Tax.
The year they did that, I installed Turbo Tax, activated it, did my taxes,
submitted my electronic tax forms, then when I came back to the very same
computer the very next day to see if my forms had been accepted, Turbo
Tax told me I hadn't activated the software (and naturally when I tried
to activate again it told me it had already been activated on another
computer and I must be a software thief :-).
--
== The *Best* political site URL:http://www.vote-smart.org/ ==+
email: icbm: Delray Beach, FL |
URL:http://home.att.net/~Tom.Horsley Free Software and Politics ==+